Good planning and execution skills. • Innovative approach to operational management. • Ability to prioritize workload and meet deadlines. • Problem management and process improvement • Excellent verbal and written skills. • Able to work and make decisions under pressure • Resilience and influential
Results-orientation ▪ Leadership ▪ Resourcefulness and Innovation ▪ Revenue Growth
A highly accomplished professional is offering extensive experience directing and coordinating organisational operations through the implementation of effective methods and strategies while achieving business objectives. Demonstrate success in improving business processes by eliminating weaknesses and enhancing quality in order to achieve and maintain optimal levels of process performance. Leverage the ability to effectively manage multiple branch operations within given geographical locations through the implementation of effective methods and strategies. A dedicated individual and passionate leader capable of supporting company initiatives, developing strategic alliances with key business partners, and execute with confidence across all business units. Skilled in successfully recruiting, training, and developing exceptional team members that continuously achieve organisational objectives.
Notable career achievements: Year on Year Growth (NOSA (Pty) Ltd):
2016 – 13% 2017 – 10% 2018 - 11% 2019 – 17%
Two Mountains – Increased month to month capacity from ave 50 funerals per Sat to ave 78 funerals. Also developed, designed and introduced NEW Walking pricing structure and package options – successfully implemented 1 Feb 2022 to increase Gross profit margins by at least 10 – 40%. Increased ave capacity from 50 funerals per Saturday to 80.
SHEQ Systems Consultant
DUTIES:
· Establish business opportunities for new Consulting division.
· Conduct Risk Assessments
· Assist with implementation of ISO standard programs
· Ensure Legal Compliance in line with OHS Act & Regulations
Sales Manager
DUTIES:
· Building relationship with new and existing clients
· Generating new lead sources and expand target customer base.
· Create and nurture high performance sales team and lead them to generate and hit revenue forecasts and meet customer needs.
· Build internal relationships with staff
· Upskilling and development of sales staff
· Managing of Business Development Consultants (6 reps)
· Sales Budgets & Forecasts
· Setting Sales Targets
· Compiling Sales Reports for Sales Director
· Presentations for clients
· Serve as MANCO member
· Assist with COVID-19 Requirements implementation
Regional Manager: Northern and Gauteng Region
DUTIES:
• Determining branch operational practices to ensure it meets required objectives, adhering to legal compliance, SETA, as well as Quality Management System and Environmental Management System requirements.
• Complying with marketing and sales campaigns by implementing brand campaigns and meeting budget and sales objectives.
• Overseeing regional employee interviews, hiring, and disciplining.
• Performing regular regional office visits as to ensure compliance.
• Compiling weekly sales reports for Senior Management.
• Forecasting annual training schedules.
• Maintaining regional budgets and analysing monthly costs to review actual costs.
• Increasing regional revenue year-on-year by 15%.
• Building and maintaining key client relationships.
• Adhering to and communicating company policies and procedures, guidelines, as well as organisational and operational requirements.
• Full financial and Debtor management.
• Building and maintaining the company sales strategy.
• Effectively utilising income generating staff.
• Managing operations by applying strategic planning and the use of available resources.
• Successfully managing all assets and operational processes within the region.
• Effectively overseeing office administrative related operations.
• Managing Supplier relations.
• Managing recruiting, objectives setting, coaching and performance monitoring of sales executives.
Key Account Management:
DUTIES:
• Employ all necessary sales strategies to ensure annual targets are met.
• Develop close business relationships with key stakeholders at each client.
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Secure SLA’s with all Key account clients. Monitor Service Delivery levels.
• Achieving growth and hitting sales targets by successfully managing sales teams. Design and implement a strategic sales business plan that expands company’s customer base and ensure strong presence.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Maintain CRM database by capturing all client specific information, generating quotations and updating status of orders on a weekly basis.
Service Business Process Development Manager
DUTIES:
• Developing and implementing service process improvements utilising Six Sigma related methodologies.
• Guiding business project teams to improve critical functions driving financial and operational results.
• Identifying business process and efficiency improvements.
• Overseeing various business improvement projects.
• Ensuring the required processes is in place in order to identify process obstacles.
• Maximising the value of financial benefits generated by improvement projects.
• Recruiting, developing, and leading project team members.
• Developing and organising project plans and business cases.
• Auditing implemented projects to ensure sustained improvements.
• Utilising team talent and leadership potential as part of Personal Development Action Plan (DAP’s).
• Achieving team balance scorecard targets as well as project timelines and deliverables according to project contracts.
• Adhering to Personal Development Action Plans (PDAP’s) of self and direct reports.
• Continuously achieve Key Performance Indicators (KPI’s).
CATERPILLAR (Bought over by Barloworld) and Bucyrus Africa (Bought over by Caterpillar), South Africa÷ October 2006 to February 2014 (8 years)
Strategic Projects and Business Process Analyst/Manager
DUTIES:
• Overseeing various sustainable development projects, i.e. a sustainable development budget of ZAR R6.6 million.
• Successfully managing strategic management projects, i.e. Establishing a new head office facility move to Linbro Park with a capital expense of ZAR11 million.
• Analysing and documenting organisational processes and assisting with the development of organisational policies.
• Applying techniques to analyse process performance, identifying performance gaps, and recommending improvement solutions.
• Assessing data, including customer’s feedback and engagement issues for trends and opportunities to improve process quality.
• Conduct regular process quality audits.
• Providing business process engineering and re-engineering expertise.
• Collaborating with IT teams to provide leadership for merging people, processes, and technology.
• Supporting strategic business objectives.
• Identifying critical quality metrics related issues, data collection, reporting, and measurement systems.
• Enabling strategic business objectives and encouraging innovative solutions to business problems.
• Increasing customer satisfaction and strengthening client relationships.
• Overseeing awareness training on Quality Management Systems processes to employees ensure top performance.
DBT Africa (Bought over by Bucyrus) & Bucyrus (Pty) Ltd, South Africa÷ October 2006 to February 2014 (8 years)
Safety, Health, Environmental, and Quality Manager
DUTIES:
• Successfully introduced an improvement reporting process based on the Heinrich Bird model to incorporate continuous improvement efforts by involving the entire workforce and resulted in various cost savings.
• Successfully implementing and maintaining Safety, Health, Environmental, and Quality Management Systems according to the Occupational Health and Safety Act, OHSAS 18001, ISO 14001, and ISO 9001 standards.
• Preparing accurate monthly departmental management reports.
• Overseeing the effective inspections of relevant appointees.
• Performing regular Safety, Health, Environmental, and Quality Management System audits.
• Acting as Safety, Health, Environmental, and Quality Management System Management Representative/Control Officer.
• SHE Committee Chairperson Appointee.
• Controlling document retrieval according to OHSAS 18001, ISO 9001, and ISO 14001 requirements.
• Maintaining registers and managing and reviewing Safety, Health, and Environmental incidents, customer complaints, corrective actions, preventive actions, and product non-conformances until completion.
• Providing complaints status feedback to customers.
• Acting as Lead Auditor on Safety, Health, Environmental, and Quality Systems and EHS Operational Global Lead for South African facilities.
• Performing annual internal audits as per OHSAS 18001, ISO 9001, ISO 14001, and global requirements as well as surveillance audits on potential Suppliers and annual approved Supplier audits.
• Coordinating audit teams and annual audit schedules.
• Preparing the generation of required procedures, forms, and work instructions.
• Reporting on Safety, Health, and Environmental related issues to relevant authorities.
• Controlling all Safety, Health, Environmental, and Quality related external specifications, codes of practice, and legislation to ensure latest revisions are available.
• Ensuring resource availability fort Safety, Health, Environmental, and Quality Control.
• Managing the performance of Quality Control Inspectors and Safety, Health, Environmental, and Quality Data Controllers.
• Assisting with the identification of training needs and development of training programmes in collaboration with the Materials Manager.
• Generating annual department budgets and managing expenses.
• Procuring consumables and equipment required by the department.
• Preparing accurate monthly, quarterly, and annual Global Management reporting.
• Reviewing Global procedure updates.
• Performing self-audits based on Global audit requirements.
• Preparing quarterly presentations to Global Top Management regarding statistical analysis based on Incident reporting systems & Management Achievement Programs (MAP).
Health & Safety Systems Implementation & Management
undefined