Anrea Scott-September
Sales and Client Management Coordinator
Cape Town
Summary
Experienced professional in the beauty salon industry with a strong focus on delivering exceptional customer service and working effectively with people. Demonstrated passion for administrative work, showcasing excellent organizational skills and the ability to prioritize tasks. Strong and effective communication skills across phone, email, and in-person interactions. Committed to maintaining a professional demeanor and appearance. Confident in my ability to contribute to the company's success with great telephone etiquette and strong administrative skills. A quick learner, meticulous planner, and natural perfectionist, with the potential to continuously learn and grow within the organization. Self-driven individual who consistently goes above and beyond, always willing to go the extra mile. Exceptional organizational abilities ensure efficient and effective completion of tasks.
Overview
7
7
years of professional experience
Work History
Sales and Client Management Coordinator [Virtual VP / Exec Assistant]
Academic HealthPlans
01.2024 - Current
- Company Overview: Academic HealthPlans (AHP) is a student health insurance consultant and administrator providing plan consultation, plan marketing, waiver management, on-campus service, enrollment, and customer service
- Our solutions include technology services that assist both students and university administrators
- Perform a variety of administrative duties
- Accurately and efficiently capture and input various forms of information into the company database
- Keep all filing systems up to date
- Provide support in a team-based environment
- Communicate effectively with stakeholders
- Respond to emails and phone calls
- Schedule meetings
- Book travel and accommodations
- Manage VP's Calendar
- Manage a contact list
- Prepare customer spreadsheets and keep online records
- Create and Review presentations as assigned
- Meet team productivity and accuracy standards
- Ensure confidentiality while handling sensitive information
- Follow policies, procedures, and assigned workflows set by department leadership
- Perform other administrative tasks and duties as needed
- Review Client websites before going live
- Manage Restaurant Reservations
- Create Agenda for Client trip visits and Client on-site visits
- Manage expenses reports
- Gather target clients' brochures and add in Salesforce
- Updating Client Birthdays and add into calendar to send gifts
- Assist with attendees for Conferences
- Academic HealthPlans (AHP) is a student health insurance consultant and administrator providing plan consultation, plan marketing, waiver management, on-campus service, enrollment, and customer service
- Our solutions include technology services that assist both students and university administrators
HR Administrative Manager [Virtual Assistant]
DataBalk
04.2023 - 01.2024
- Company Overview: Offers a SaaS software solution as a basic system for housing corporations
- The software supports the primary processes of corporations in the field of Customer, Rental, Financial, Real Estate and Maintenance & Repairs
- DataBalk supplies its software under architecture (SOA)
- Manage and oversee the day-to-day operations of administrative staff, including recruiting, training, and supervising staff members
- Develop and implement office policies and procedures to improve operational efficiency and ensure compliance with legal and regulatory requirements
- Collaborate with other departments to coordinate activities and ensure smooth operations across the organization
- Provide administrative support to the executives, including scheduling appointments, managing calendars, and preparing reports and presentations
- Oversee the maintenance of office equipment and facilities, including coordinating repairs and maintenance with vendors and service providers
- Maintain accurate and up-to-date records of administrative activities and financial transactions
- Assist payroll department by providing relevant employee information (e.g
- Leaves of absence, sick days and deductions.)
- Schedule Flights, Transportation and Accommodation for Employees
- Update CRM system [Update internal databases - employees and clients]
- Update and create Client SharePoint Sites
- Keep Employee Database up to date
- Onboarding New Joiners [Organize and maintain personnel records]
- Offboard Employees
- Prepare HR documents, like employment contracts and new hire guides
- Creating Invoices
- Updating New Joiners info on XERO
- Log hours where work was done for Clients
- Arrange Company events [Dinners - Team Building etc.]
- Answer employees queries about HR-related issues
- Offers a SaaS software solution as a basic system for housing corporations
- The software supports the primary processes of corporations in the field of Customer, Rental, Financial, Real Estate and Maintenance & Repairs
- DataBalk supplies its software under architecture (SOA)
- Reference - HR Manager: Kim-Lee - +27 81 061 8399
Recruitment Administrator
EXL Service
08.2022 - 04.2023
- Company Overview: Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth
- Assisting Recruiters with creating and validating new joiners' files - according to the company's requirements
- Liaising with new joiners regarding outstanding documentation
- Ensure files are kept safe and up to date
- Ensure all onboarding documents are signed and initialed [contracts, training agreements, EEA1, etc.]
- Scheduling and attending onboarding and ensuring it runs smoothly and all documents are completed correctly
- On-boarding of New Joiners
- Scheduling Calendar invites to internal and external vendors to host On-boarding of New Joiners
- Screening potential candidates for New intakes/campaigns
- Collecting Candidates from waiting area
- Assisting with Open Days
- Assisting with CEFs - assessments
- Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth
- Reference - Management: Chelsea Daniels - +27 76 278 5818
Claims Clerk
Lewis Head Office
04.2022 - 07.2022
- Company Overview: The Lewis Group is a leading retailer of household furniture, electrical appliances and home electronics
- This was a contract for 4 months- Maternity Leave Cover
- My main responsibilities were assisting customers with their insurance claims
- The Lewis Group is a leading retailer of household furniture, electrical appliances and home electronics
- Reference - Manager: Wendy Roux wendym@lewisgroup.co.za 021 460 4444
Student Loan Clerk
Student Hero
10.2021 - 03.2022
- Company Overview: Student Hero partners with educational institutions and funding providers to help students and their families to apply, qualify, and compare offers from the major banks and alternate finance providers from a single platform and at zero cost to you
- Calling Students and Sponsors to gather information with regards to their Student Loan Application
- Answering calls and enquiries (Liaising with clients via email and WhatsApp)
- Screen Sponsors details on Standard Bank Portal
- Liaise with the different Educational Institutions -updates on Students Loan Applications
- Assist with preparing the documents - which Sponsor and Student would require applying for the Student Loan
- Student Hero partners with educational institutions and funding providers to help students and their families to apply, qualify, and compare offers from the major banks and alternate finance providers from a single platform and at zero cost to you
- Reference - Manager: Veruschka Thomas - +27 73 333 1390
Therapist/Receptionist
The Colour Cove
12.2020 - 09.2021
- Company Overview: Beauty Salon
- Welcoming Guests
- Booking clients (Liaising with clients via email and calls)
- Answering calls
- Serving clients beverages
- Stock take
- Cash Up
- Assisting Manager
- Ordering stock
- Handling petty cash
- Beauty therapy treatments
- Beauty Salon
- Reference - Manager: Lorrita - +27 71 822 0498
Assistant Marketing Administrator
Kaleidoscope
03.2020 - 11.2020
- Company Overview: Neuromarketing - Established 1981 with a track record of successful campaigns, we offer the design skills and the technical competency to deliver full-service email and web marketing packages
- Calling and creating quotes for insurance
- Preparing meeting room
- Preparing meeting documents
- Taking meeting minutes
- Check SEO's
- Invoicing
- Research on potential clients
- Preparing beverages for meetings
- Admin duties
- Neuromarketing - Established 1981 with a track record of successful campaigns, we offer the design skills and the technical competency to deliver full-service email and web marketing packages
- Reference - Admin Manager: Megan Styf - +27 71 403 6901
Project Co-ordinator / Administrator
Dimension Data
02.2018 - 02.2020
- Company Overview: Implify complexity, unlock the value of multicloud and gain greater cloud efficiencies with our end-to-end cloud lifecycle services including consulting, design, deployment, migration, management and optimization
- Liaising with clients via email and calls
- Always being available
- Scheduling projects
- Scheduling calendar invites, checking engineers' availability, etc
- Liaising with clients via email and calls
- Implify complexity, unlock the value of multicloud and gain greater cloud efficiencies with our end-to-end cloud lifecycle services including consulting, design, deployment, migration, management and optimization
- Reference - Management: Janice - +27 83 305 1009, Tania - +27 72 279 6225
Education
Grade 12 - undefined
Beauty Therapy + Customer Services - undefined
Business Administration - NQF Level 3 - undefined
Skills
Scheduling
Business administration
Documentation and control
Credit and collections
Database administration
Workflow planning
Bookkeeping
Strategic planning
Presentation design
Payroll and budgeting
Policy and procedure modification
Staff Management
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Good Telephone Etiquette
Multitasking Abilities
Written Communication
Critical Thinking
Data Entry
Interpersonal Communication
Dependable and Responsible
Attention to Detail
Coursework
- Project Management Fundamentals
- General Data Protection Regulation (GDPR)
- ITIL 2011 Edition Overview Introduction to the ITIL Framework
- ITIL 2011 Edition Foundation
- ITIL and the Service Lifecycle
- ITIL 2011 Edition Foundation Service Strategy Processes
- ITIL 2011 Edition Overview Creating a Service Culture
Timeline
Sales and Client Management Coordinator [Virtual VP / Exec Assistant] - Academic HealthPlans
01.2024 - Current
HR Administrative Manager [Virtual Assistant] - DataBalk
04.2023 - 01.2024
Recruitment Administrator - EXL Service
08.2022 - 04.2023
Claims Clerk - Lewis Head Office
04.2022 - 07.2022
Student Loan Clerk - Student Hero
10.2021 - 03.2022
Therapist/Receptionist - The Colour Cove
12.2020 - 09.2021
Assistant Marketing Administrator - Kaleidoscope
03.2020 - 11.2020
Project Co-ordinator / Administrator - Dimension Data
02.2018 - 02.2020
Windsor High School - Grade 12,
BN Academy - Beauty Therapy + Customer Services,
Keystone Learning - Business Administration - NQF Level 3,