Annitah Mkhize
Fourways
Summary
Organized simultaneous office functions and direct administrative personnel to meet needs of the organization. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
6
6
years of professional experience
Work History
Office Manager
KaMageba Holdings
Johannesburg, GP
02.2018 - 08.2023
- Launched quality assurance practices for each phase of development
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated employee records and productivity and submitted evaluation reports.
- Improved staffing during busy periods by creating employee schedules and monitoring callouts.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Managed office operations while scheduling appointments for department managers.
- Managed senior-level personnel working in marketing and sales capacities.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Managed over 50 customer calls per day.
- Increased sales by 10% every two weeks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Worked effectively in fast-paced environments
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Acted as team leader in group projects, delegating tasks and providing feedback
- Paid attention to detail while completing assignments
- Developed and maintained courteous and effective working relationships
- Delivered services to customer locations within specific timeframes
- Strengthened communication skills through regular interactions with others
- Proven ability to learn quickly and adapt to new situations
Cashier
Ackerman's
Johannesburg, GP
09.2017 - 01.2018
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Used POS system to enter orders, process payments and issue receipts.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Welcomed customers and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Diploma - Business Management
Damelin Randburg
Johannesburg, Gauteng 01.2026
Skills
- Professionalism
- Payroll and budgeting
- Multitasking Abilities
- Excellent Communication
- Attention to Detail
- Budget Management
- Cross-Functional Collaboration
- Microsoft Office
- Adaptability and Flexibility
- Relationship Building
- Leadership Development
- Accounts Payable and Receivable
Career Synopsis And Objective
In today's dynamic business landscape, the ability to adapt, communicate effectively, and drive results is paramount. With a proven track record in the organisations that I have worked for, I am eager to bring my diverse skill set and unwavering commitment to excellence to your esteemed team. Over the course of my career, I have honed my skills through hands-on experience and a relentless pursuit of professional growth. My tenure in a client-facing role further fortified my customer service acumen, where I proficiently handled transactions, resolved inquiries, and upheld the highest standards of efficiency and satisfaction. As a seasoned Coordinator, I meticulously managed production schedules, negotiated budgets, and fostered enduring client relationships. My proficiency in prioritisation and communication ensured seamless operations while exceeding sales targets.
Employment Profile
Office Manager, KaMageba Holdings, Fourways, Gauteng, 02/2018 - 08/2023
- Responsible for checking and confirming accuracy of requirements on job card and requesting additional details.
- Planning and organizing production schedules.
- Assessing project and production resource requirements.
- Estimating, negotiating and agreeing budgets and timescales with suppliers.
- Liaising with suppliers to derive best economies of scale - obtain competitive / comparative quotes.
- Keeps Director informed of the day-to-day activity and job status.
- Ability to prioritize.
- Build and maintain strong, long-lasting customer relationships.
- Ensure that all external, internal clients and suppliers are communicated to daily (telephonically and via email).
- Attending to Quotes, Queries, Invoicing, Manage Payroll, Manage All Matters Relating to the client.
- Attend site and tender briefings.
Reference: Sizwe Zulu ( Director ) 011 074 6779 / 082 9233 532
Cashier, Ackerman's, East Rand, South Africa, 09/2017 - 01/2018.
- Handle cash transactions with customers using cash registers.
- Scan goods and collect payments.
- Issue receipts, refunds, change or tickets.
- Redeem stamps and coupons.
- Make sales referrals, cross-sell products and introduce new ones.
- Resolve customer complaints, guide them and provide relevant information.
- Greet customers when entering or leaving the store.
- Maintain clean and tidy checkout areas.
- Bag, Box and wrap packages.
- Pleasantly deal with customers to ensure satisfaction.
Reference: Charmaine ( Store Manager) 011 615 2873
Summary Of Transferrable Skills
- Strong leadership skills with provable ability to communicate a clear vision and agenda.
- Strategic thinker with a dynamic approach to problem solving and strategy formulation.
- Excellent interpersonal, verbal, and written communication skills.
- Excellent planning and organisational skills with a strong attention to detail and follow-up.
- Able to work as part of a team or independently to achieve goals and objectives.
- Ability to elicit cooperation and negotiate successfully from a wide variety of sources, including all levels of management, clients, and other departments.
- Goal-oriented, displaying a true passion to ensure the attainment of goals.
- Highly adaptable with a commitment to achieve extraordinary results.
- Able to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Languages
Isizulu
English
Xhosa
Formal Education And Certificates
- Engineering studies N1, Central Johannesburg College, Gauteng, South Africa, 2014, Mathematics N1, Industrial Electronics N1, Electrical Trade Theory N1, Engineering science N1
- Engineering studies N2, Central Johannesburg College, Gauteng, South Africa, 2015, Mathematics N2, Industrial Electronics N2, Electrical Trade Theory N2, Engineering science N1
- Engineering studies N3, Central Johannesburg College, Gauteng, South Africa, 2016, Mathematics N3, Industrial Electronics N3, Electrical Trade Theory N3, Engineering science N1
- Senior Certificate, Star of the Sea, KZN, South Africa, 2011, English, Zulu, Business studies, Life sciences, Geography, Mathematical Literacy, Life Orientation
- Diploma in Business Management, Damelin Randburg, Randburg, Ongoing
Computer Proficiency And Software Knowledge
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Attributes
- Analytical approach and problem-solving ability
- Diplomatic and excellent business judgment
- Persuasive, encouraging and motivating.
- Self-confidence and energetic
- Flexible and versatile
- Multi-tasking ability
- Diligent and results-oriented
- Assertive and integrity
- Sense of humour
Personal Information
- Date of Birth: 03/05/93
- Nationality: South African
- Driving License: Code 8
References
Professional and academic references will be made available upon request
Timeline
Office Manager
KaMageba Holdings
02.2018 - 08.2023
Cashier
Ackerman's
09.2017 - 01.2018
Diploma - Business Management
Damelin Randburg
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