Annie Mwakawamfwa
Customer Support
Prague
Summary
- I am a lady with over 10 years industrial experience in project management, customer care and software support engineering in the ICT and telecommunications sector. Seeking a position to utilize and share my skills set and abilities in ICT and project management. I have experience as a project manager from the Telco domain and would like a new challenge that offers professional growth while being resourceful, innovative and flexible in sharing my knowledge with stakeholders. I have a passion to see projects and applications built and designed rightly and for right effective solutions in projects and services succeed by exceeding client’s expectations. This is demonstrated by my previous assignments and tasks in the delivery of effective and quality products and services to benefit customers. 2 Agile tailored to Value Added Services in Agile project environment)
- Vendor Management and issue resolution
- Value Added Services (VAS) management
- Use of Agile including SCRUM and KANBAN methodology in delivering software tasks/assignments
- Team player and stakeholder mobilization skills
- Strong analytical and problem-solving skills
- Ability to prioritize tasks when working within a high pressurized environment.
- Good customer relations
- Self-motivating and ability to work with minimum supervision.
- Good communication and people skills.
- Ready to embed and learn new ideas and technologies .
- Ready to meet deadlines.
- Good leadership skills.
- Mentoring new joiners in the organization.
- Provide guidance to self-organizing feature teams to operate more effectively within the bank by: The scrum master acts as a coach for the team ensuring the optimal use & application of Agile/Scrum practices and values.
- Driving continuous improvement with the team through the effective facilitation of Agile ceremonies (including sprint planning, stand-up, sprint retrospective, sprint review)
- Proven experience in the application in any of the following:
- Scrum principles, practices and theory Agile techniques (i.e. User Stories; ATDD; TDD; Continuous Integration; Continuous Testing; Paring; Automated Testing)
- For a software development team that was diligently applying Scrum principles, practices, and theory is preferred.
- Documented patterns and techniques related to the Scrum approach (i.e. Burndown techniques, Retrospective formats, handling bugs, etc. ) Group facilitation approaches (i.e conflict resolution, effective team work, etc.)
- Interpersonal and relationship management skills with the ability to influence Facilitation and presentation skills (facilitation of Agile ceremonies, planning, decision making, prioritisation and improvement processes within the feature teams)
- Analytical, diagnostic and problem-solving skills Project Management exposure with the ability to apply this to multi-disciplined teams Ability to work under own initiative
- Coaching and mentoring skills
- Use of Agile including SCRUM and KANBAN methodology in delivering student academic computer tasks/assignments. Soft Skills Set
- Team player and stakeholder mobilization and interpersonal skills
- Strong analytical and problem-solving skills.
- Ready to embed and learn new ideas and technologies.
- Ready to meet datelines
- Ability to apply this to multi-disciplined teams Ability to work under own initiative.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Project Manager
Betaways Innovation Systems Ltd
01.2016 - 03.2016
- Corporate consulting in Agile and PRINCE2 Project Management Stakeholder management and engangement
Value Added Services Support, Operations Support Team Lead
Airtel Zambia
10.2008 - 01.2015
- To manage, implement and support the computer systems assigned to me from time to time
- I have experience in the following technologies and products: Short Message Peer to Peer (SMPP), GSM, and Short Message Service Centre (SMSC)
- I delivered projects through Initiating, Planning, Execution, Monitoring and Controlling, Performing Integrated Change Control and Project Closure phases include:
- Location based rating
- Roll out of Tango SMSC
- Implementation of the ring back tone
- Implementation of missed call alerts
- Implementation of Roaming suite Responsibilities:
- Training of new joiners in Project Management
- SCRUM MASTER role, ensuring that the delivery team is adhering to SCRUM ceremonies and updating Agile artifacts, like burn charts
- Coordinate and implement all value-added services projects
- The projects conform to PRINCE2 requirements
- I.e., Startup, directing a project, initiating a project, managing product delivery, controlling a stage and Closing a project
- Administer the P2P Short Message Service Center (SMSC) as well as the M2P
- SMSC
- The P2P SMSC is from Tango telecoms and runs on UNIX platform and the Vas SMPP SMSC is from Tango Telecoms as well
- Changing SMS routing in SMS-C tables from Sybase to direct for new roaming partners
- Administer caller ring back tone (CRBT)
- CRBT is a system that reflects the subscriber's Personality by playing a chosen tone for each caller
- Administer the voucher server
- Generate weekly and daily key performance indicators (KPI’s) report for VAS section
- To provide advice to marketing staff and management on issues concerning VAS
- Developing user manuals for the systems implemented
- Documenting all issue and how they were resolved for easy reference
- To ensure that user acceptance tests are done and documented prior to the launch of the product
- Key Achievements
- Successfully implemented the caller ring back tone
- Successfully implemented the location-based rating system (The first Zambian Telecommunications company to implement location based rating)
- Successfully implemented the P2P Tango smsc solution
- Successfully implemented roaming suite
- Successfully implemented MCA/VSMS/VMS
- Developed an online quiz for customer care using PHP
- SPECIAL ASSIGNMENTS
- Prepare role out plans for new value-added services (VAS)
- Document operations and maintenance procures for all VAS systems
- Generate P2P and M2P SMS daily statistics.
IT project coordinator
Unilever South East Africa Zambia Ltd
01.2005 - 12.2005
- Planning: This involved defining the project objectives and developing a plan to accomplish the objectives
- Provide support to system end users
- Backup data on tape and restore in case of failure
- Train end users of the system
- Key Achievements
- Successfully implemented the sun accounting system
- Consultants
- Provided consultancy to Pangaea EMI securities Zambia limited as data analyst during the Celtel initial public offer (IPO).
Education
Degree - Computer Science
University of Greenwich
Higher Diploma Project - undefined
Cambridge University
01.2005 - 09.2005
Diploma - Computer Studies
Evelyn Hone College
Diploma - Computer Studies
Evelyn Hone Zambia
01.1999 - 01.2001
Industry CertificationPRINCE2 Agile Practitioner methodology in project managementDevOps FundamentalsHigher Diploma Cambridge (UK) certificate in project management based on PMBok - undefined
Skills
Technical Skills Setundefined
Accomplishments
- PERSONAL DETAILS:
- Full name: Annie Mwakawamfwa
- Gender:, 2016 Approved PRINCE2 Trainer by PEOPLECERT
- September 2014 - Project Management PRINCE2 Registered Practitioner
- January 2005 to February 2008 – ZCAS University - Lusaka
- Bsc
- (Hons) in Computer Science with Greenwich University of United Kingdom
- I acquired knowledge and skills in mobile computing, database design and implementation, systems analysis, programming using java, C#, XHTML, distributing systems, IT project management.
Affiliations
- Member of the Computer Society of Zambia
- Engineers Institute of Zambia
Timeline
Project Manager
Betaways Innovation Systems Ltd
01.2016 - 03.2016
Value Added Services Support, Operations Support Team Lead
Airtel Zambia
10.2008 - 01.2015
IT project coordinator
Unilever South East Africa Zambia Ltd
01.2005 - 12.2005
Higher Diploma Project - undefined
Cambridge University
01.2005 - 09.2005
Diploma - Computer Studies
Evelyn Hone Zambia
01.1999 - 01.2001
Degree - Computer Science
University of Greenwich
Diploma - Computer Studies
Evelyn Hone College
Industry CertificationPRINCE2 Agile Practitioner methodology in project managementDevOps FundamentalsHigher Diploma Cambridge (UK) certificate in project management based on PMBok - undefined
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