Annick Doyle

Full admissions function

• Accountable for managing the entire admissions process for a school, from Grades R to 7.
• Ensuring a smooth enrollment process from beginning to end, while meeting all deadlines set by the WCED and the school. Additionally, making certain that class enrollment numbers are accurate and strictly met and followed.

Full front desk operations / function

• Oversee and manage the complete front office operations of a school.
• Contribute to a smooth and efficient office environment.

Other

• Administer first aid to learners as required.
• I am responsible for overseeing the management, distribution, and maintenance of the learner profile register
• I coordinate the school's stationery requirements, liaise with suppliers, and manage the delivery process.
• Engagement and collaboration with stakeholders
• Foster engagement and collaboration within the school community.

• Oversee inventory and coordinate logistics for suppliers and manufacturers.
• Answered directly to the Financial Manager
• Participated in stock reporting meetings and compiled detailed reports.
• Accountable for overseeing the sales processes and delivering exceptional post-sales support across South Africa and Europe.
• By keeping track of delivery times, order accuracy, cost per order, inventory levels, and transportation efficiency, I can identify areas that need improvement, make the logistics operations smoother, and increase customer satisfaction and profits.

• Assisted and supported four labour law consultants
• Transcribed all correspondence through dicta typing.
• Prepared and drafted legal documentation and contracts.
• Coordinated with the CCMA, Bargaining Councils, and Unions.
• Facilitated client communication and coordination.
• Operated the switchboard and facilitated incoming calls.
• Supported the preparation of presentations for seminars.
• Recorded and processed billing information.
• Managed personal business matters for consultants.
• Ensuring customer calls were promptly answered and effectively handled, and that customers received documentation on time. This led to higher client satisfaction, which in turn resulted in increased business, profitability, and more client referrals

• Provided comprehensive personal assistant support to two CEOs.

Support for Contracted Designers (90+):

• Provided administrative and process support to designers under contract.
• Updated contracts and facilitated communication between designers and the finance department.
• Maintained an organized filing system for legal contracts.

Designer Relations:

• Managed and resolved complaints and queries from designers at both head office and store levels.
• Coordinated with designers regarding store-level activities, ensuring effective communication and label visibility.

Store Operations:

• Planned and implemented the positioning of contracted designers in existing and new YDE stores.
• Oversaw the ordering and installation of designers’ signage for both existing and new YDE stores.

Debt Agreement Management:

• Administered debt agreements between designers and YDE, working closely with the legal and finance departments.
• Hold monthly meetings with the finance department.
• Identify and evaluate potential new designers for the business across all categories.
• Foster and maintain strong relationships between YDE, designers, customers, and suppliers.
• Assist auditors with queries related to designer contracts, financial matters, and the business model.
• Maintain and update the YDE website.
• Offer guidance and support to Truworths Visual Display, Marketing, Credit Marketing, and Legal departments.
• Plan and manage the YDE designer end-of-year function.
• Provide operational support at the head office and oversee its activities in the line manager's absence.