Annicet Banza
Store Manager - Regional Sales Trainer
Pretoria,GP
Summary
Results-driven Store Manager experienced in maximizing sales and enhancing customer satisfaction. Developed high-performing teams through effective training and mentoring, fostering a positive shopping experience and optimizing store performance.
Overview
5
5
Languages
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
Kingsley Heath
12.2024 - Current
- Oversaw daily operations, ensuring smooth store functionality while maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Formulated customer attraction strategies through analysis of demographic data and targeted marketing initiatives.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Updated merchandise displays regularly to highlight new products and promotional offers, enhancing store appeal.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented comprehensive training programs, resulting in improved customer service and operational efficiency.
Sales Manager
Hydraulics Avantgarde
06.2021 - 11.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained and expanded customer relationships by identifying needs and offering tailored services.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Organized sales meetings to review progress, share best practices, and set targets for ongoing success.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Collaborated with marketing teams to develop targeted promotional campaigns, enhancing customer engagement and driving sales.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Store Manager
Kingsley Heath
01.2021 - 06.2021
- Oversaw daily operations to ensure smooth store functioning and maintain clean, safe environment for customers and employees.
- Handled inventory control, cash management, and store opening and closing procedures to streamline operations.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Enhanced store profitability through implementation of cost-saving measures and effective inventory management strategies.
Store Manager
Kingsley Heath
03.2018 - 12.2020
- Interacted with customers to build connections and nurture relationships, enhancing customer loyalty.
- Resolved customer issues to support lower-level employees and uphold high standards of customer service.
- Assisted with hiring, training and mentoring new staff members.
- Oversaw daily operations to ensure store functionality, fostering a clean and safe environment for customers and employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Completed point of sale opening and closing procedures.
Education
Diploma - Electrical Engineering
Johannesburg City College
Johannesburg, South Africa 06.2015 - 11.2019
Certificate - Digital Marketing
Udemy
Online 03.2026 - Current
Skills
Customer service management
Sales performance
Customer engagement
Client engagement
Loss prevention
Inventory control
Training and mentoring
Staff onboarding
Team development
Accurate cash handling
Problem-solving
Outstanding communication skills
Languages
English
Advanced (C1)
French
Intermediate (B1)
Swahili
Elementary (A2)
Lingala (DR Congo)
Advanced (C1)
IsiZulu
Intermediate (B1)
Timeline
Certificate - Digital Marketing
Udemy
03.2026 - Current
Store Manager
Kingsley Heath
12.2024 - Current
Sales Manager
Hydraulics Avantgarde
06.2021 - 11.2024
Store Manager
Kingsley Heath
01.2021 - 06.2021
Store Manager
Kingsley Heath
03.2018 - 12.2020
Diploma - Electrical Engineering
Johannesburg City College
06.2015 - 11.2019