Annica Mkhwanazi

PATIENT BILLING & ACCOUNTS BILLING COMMUNICATION & COORDINATION WCA / CF PATIENT ADMINISTRATION & REPORTING GENERAL ADMINISTRATIVE RESPONSIBILITIES CORE COMPETENCIES

Key Responsibilities

• Manage the patient admission process, ensuring new admissions are accurately registered and captured on relevant practice and healthcare administration systems, including ODIE.
• Create and maintain electronic patient folders (RHP), ensuring all required clinical, administrative and billing documentation is accurately filed and readily accessible.
• Liaise with facilities and other healthcare providers to obtain outstanding admission and supporting documentation, ensuring patient records remain complete and up to date.
• Manage and resolve daily billing queries received from Medsol and other relevant stakeholders.
• Prepare and distribute patient and facility accounts, ensuring invoices and supporting documentation are submitted timeously.
• Monitor outstanding billing matters and assist with credit control and account follow-up, where applicable.
• Manage and resolve queries relating to older Medsol accounts, including monthly and bi-monthly account reconciliations and follow-ups.
• Coordinate with administrators and Unit Managers regarding billing, coding and related administrative requirements.
• Maintain effective communication between the practice, facilities, administrators, patients and families to facilitate the smooth and efficient resolution of billing and admission matters.
• Complete WCA patient pre-authorisations, initial reports, progress reports and associated supporting documentation.
• Compile and submit supporting documentation, including doctor referrals and other relevant clinical documentation.
• Monitor submission requirements and follow up on outstanding information to support timely authorisation and claims processing.
• Ensure accurate and timely processing of patient admissions, billing, authorisations and supporting documentation.
• Maintain organised electronic patient records and ensure compliance with internal administrative processes.
• Communicate professionally with patients, families, healthcare professionals, facilities and third-party administrators.

Patient Admissions | Medical Billing | WCA Administration | Authorisations | Patient Account| Electronic Patient Records | Healthcare Administration| Claims Administration| Query Resolution| Medsol |ODIE

Main Duties:Supervise and coordinate the daily activities of cashiers.
Assign shifts, breaks, and cashier duties.
Ensure all cashiers follow company policies and procedures.
Monitor cash transactions and ensure accuracy.
Handle cash-ups, till reconciliations, and discrepancies.
Prepare and verify daily cash reports.
Assist with opening and closing procedures.
Train and support new cashier employees.
Resolve customer complaints and cashier-related issues professionally.
Ensure the checkout area is clean, organised, and properly stocked.
Monitor queues and open additional tills when necessary.
Report shortages, overages, suspicious transactions, or other issues to management.
Ensure compliance with health, safety, security, and loss-prevention procedures.
Assist management with stock, administrative, and general store duties when required.
Requirements:Previous experience as a cashier or cashier supervisor.
Good communication and customer-service skills.
Strong numerical and cash-handling abilities.
Ability to supervise and motivate a team.
Good organisational and problem-solving skills.
Ability to work under pressure in a busy retail environment.
Basic computer/POS system knowledge.
Matric/Grade 12 is typically preferred.
Key Skills:
Leadership • Cash Handling • Customer Service • Staff Supervision • Problem Solving • Attention to Detail • POS Systems • Time Management • Stock & Loss Control