ANNE VAN RIEL

- Prepared gourmet dishes tailored to diverse tastes, dietary preferences and allergies, exceeding guest expectations.

- Fostered strong relationships with high-net-worth clients and owners, resulting in repeat business and positive reviews.

- Managed administrative tasks such as inventory management, budgeting, and guest relations.

- Orchestrated seamless charter experiences for discerning clientele, ensuring exceptional guest satisfaction.

- Managed all aspects of charter operations, including guest relations, menu planning, and onboard service delivery.

- Conducted thorough maintenance checks, coordinated cleaning, and liaised with contractors to maintain yacht standards.

- Worked closely with captain preparing for annual flag registration inspections.

- Repaired broken items on the yacht myself if we were unable to have access to a repair man/electrician/plumber/engineer.

- Developed close relationships with suppliers to source best ingredients.

- Addressed guest needs, questions, or concerns to create optimum experience onboard.

- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.

- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.

- Coordinated with Captain and interior team to develop daily guest activity objectives and weekly itineraries.

- Handled lines to dock vessels in marinas, anchoring and picking up mooring balls.

- Facilitated yacht charter bookings for clients, providing personalized recommendations and coordinating charter arrangements.

- Developed strong relationships with yacht owners, crew and clients, resulting in increased bookings and revenue.

- Stayed updated on industry trends and yacht availability to provide clients with the best possible charter experiences.

- Passed the extensive Yacht Broker Hand Book exam

(equivalent to Real Estate Agent Exam). Which covers all the different laws and regulations for yachts and charter bookings in different countries across the world.

- Informed clients of policies and procedures.

- Handled and promptly resolved customer complaints to maintain professional relationships.

- Prepared and presented contracts and other legal documents to clients.

- Maintained close communication with clients after matching them with the best suited yacht and crew for maximum guest experience.

- Kept close contact with crew and client before and throughout the charter with any questions of information pertaining to optimal guest experiences.

- Performed follow up post charter communications with both crew and guests. Resolving any potential issues and gracefully accepting compliments and other feedback.

• Provided exemplary guest services, including check-in/out procedures, answering inquiries, and ensuring guest satisfaction
• Recognized for consistently receiving 5-star reviews from guests, reflecting exceptional service delivery
• Collaborated with housekeeping and other departments to maintain seamless operations
• Managed accounting tasks and maintained accurate cash floats, demonstrating strong financial acumen and attention to detail.