ANNETTE Van Der Schyff
KEMPTON PARK, KEMPTON PARK, 1620
Summary
Dynamic Customer Service Manager with a proven track record at Raptor Vehicle Tracking, adept at resolving complaints and enhancing customer loyalty. Skilled in CRM and conflict resolution, I successfully reduced customer complaints by implementing effective solutions while fostering a collaborative team environment. Committed to delivering exceptional service and satisfaction.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Raptor Vehicle Tracking
08.2011 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Sales Assistant
Sunglass Connexion Pty Ltd
01.2009 - 05.2011
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
- Adapted quickly to new technology platforms for efficient management of CRM systems and point-of-sale software.
Receptionist Administrator
Korean Motor Spares
01.2007 - 12.2008
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Education
High School Diploma -
Hoerskool Edenvale
Johannesburg South Africa12-2006
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Exceptional interpersonal communication
- Complaint resolution
- Customer relationship management (CRM)
- Exceptional telephone etiquette
- Conflict resolution techniques
Timeline
Customer Service Manager
Raptor Vehicle Tracking
08.2011 - Current
Customer Sales Assistant
Sunglass Connexion Pty Ltd
01.2009 - 05.2011
Receptionist Administrator
Korean Motor Spares
01.2007 - 12.2008
High School Diploma -
Hoerskool Edenvale
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