Annette Taylor
Regional Sales Manager
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Regional Manager
Liguori Agencies
08.2007 - Current
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Agent Representative
Liguori Agencies
08.2007 - Current
- Created comprehensive reports detailing account performance metrics for management review.
- Maximized profitability by managing expenses carefully while seeking out cost-effective ways to conduct business.
- Continuously updated product knowledge through training sessions and independent research, ensuring accurate information was relayed to customers.
- Negotiated contracts with clients, ensuring mutually beneficial terms that contributed to long-term partnerships.
- Evaluated customer feedback regularly to identify areas for improvement in both product offerings and service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
High School Laborie
Paarl 04.2001 -
Skills
Sales management
Human Resources Management
Personnel Monitoring
Sales Planning
Customer Relations
Recruiting and Hiring
Sales management
Timeline
Regional Manager
Liguori Agencies
08.2007 - Current
Sales Agent Representative
Liguori Agencies
08.2007 - Current
High School Diploma -
High School Laborie
04.2001 -