Anneri Heleen Willemse

• Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for the veterinarian as needed.
• Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
• Monitored inventory levels and placed orders for office supplies, stock and equipment when needed, ensuring uninterrupted daily operations.
• Monitored inventory expiry dates especially in the pharmacy and compiled a list for the veterinarian to enable her to move stock if it could not be returned to suppliers for refunds.
• Demonstrated commitment to ongoing professional development by attending relevant training sessions and seminars, staying current on industry best practices.
• Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
• Ensured timely follow-up on outstanding invoices, improving overall collection rates within the vet hospital.
• Provided compassionate support during difficult situations such as end-of-life decisions and sending out sympathy cards or emergency visits, establishing trust with clients.
• Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
• Increased accuracy of medical records by diligently updating and spell checking patient histories during each visit.
• Cultivated strong relationships with local pet-related businesses to enhance referral networks for the vet hospital.
• Maintained office and waiting room, keeping common areas clean and tidy and also responsible for all displays of inventory when on promotion.
• Helped owners complete necessary medical forms and documentation for our patients
• Completed patient referrals to other medical specialists.
• Printed prescription requests and queries in compliance with practice protocol.
• Assisted accountants by making sure all invoices line up with end-of-month statements received from suppliers.
• Liaised with insurance company to make sure that all current equipment is covered for the right amount and removing equipment that is no longer in use.
• Arranging updated window-and shelf signage as well as posters with reps when necessary.
• Responsible for registering vet hospital for any on going promotions example; Hill's Pet Slimmers and keeping up to date with all changes.
• Collecting and prepping patient urine for veterinary urinalysis. (collect sample, checking USG and Dipstick as well as spinning urine down in centrifuge and prepping slide for microscope).
• Prepping fecal sample for analysis (fecal smear, wet prep and fecal float)
• Setting up equipment and loading patient information before blood tests (Catalyst-one) & X-rays (DR Panel)
• Managing veterinary google profile, Facebook Page and Basics of webpage.
• In charge of basic repairs around the vet hospital, and if not able to repair myself to arrange for professionals to do same.
• Responsible for PA work when the veterinarian does not have enough time to get to all her tasks.

Reception Duties:

• Greet and engage with clients.

• Operate switchboard and direct calls.

• Taking messages and scheduling appointments.

• Sort mail, receive and send packages.

• Data entry, general admin and opening and closing of new files for the conveyancing secretaries.

• Coffee and Tea duties.

Promotion

Conveyancing Secretary Duties:

• Engaging with clients.

• All duties relating to the collecting of information, drafting and arranging for signature of transfer and bond registration documentation.

• Providing administrative support to lawyers. • Effectively communicating with lawyers, clients, witnesses and correspondents in a confidential and professional manner.

• Direct contact with attorney liaison managers at all major banking institutions.

• Animal Husbandry

• Care and assistance in rehabilitation of domestic animals & wildlife in distress

• Over the counter and telephonic sales.

• Administrative & reception duties including, customer relations, filing and daily sales cash-ups.

• Stock control, procurement, pricing & display duties.

• Daily opening & closing of the business

• Food preparation and feeding of animals according to schedules and feeding instructions