Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Identified process inefficiencies through gap analysis and outlined sensible solutions.
Consulting with stakeholders (Product owners/users as well as Developers) and gather all necessary information involved around business requirement / change Understanding of customer needs
Documenting of business requirement specifications (BRS) and/or user story (process flows etc)
Documenting of functional requirement specifications (FRS)
Setting up of change control documents for required changes
Creating of test cases
Sense check of required developments before handing over to Testers
Conduct demos/training for user and focus groups
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
QPAC (Team leader)
MS
08.2004 - 08.2008
System: PeopleSoft and Qpac, Office
Responsibilities: Managing a team of 4 BA’s
Identifying areas of improvement / business changes Trouble shooting difficult payroll related queries Understanding of customer needs
Consulting with stakeholders and gather all necessary information involved around business requirement / change
Advising management of changes
Documenting of business requirement specifications (BRS)
Documenting of functional requirement specifications (FRS)
Setting up of change control documents for required changes
Creating of test cases
Testing of required developments
Conduct training for user groups
Attending workshops to keep abreast with statutory changes (Lexis Nexis; Business Connection)
Payroll supervisor
MMI Holdings Ltd, Momentum
04.1999 - 07.2004
PeopleSoft and Qpac; MS Office
Responsibilities: Checking of monthly payroll input (Audit reports) Trouble shooting difficult payroll related queries Running of monthly payroll procedures Reconciling payrolls
Third party payments
Third party payment reconciliations
Attending payroll forum meetings
Annual Tax balancing and producing of tax certificates
Setting up of change control documents for required changes
Attending workshops to keep abreast with statutory changes (Lexis Nexis; Business Connection), Bankmed (now MH a division of MMI Holdings
Salaries and Benefit administrator
01.1993 - 03.1999
Monthly capturing of payroll changes
Processing of monthly leave runs
Running and checking of audit reports on capturing done
Processing of monthly payroll
Balancing of payroll
Processing and reconciling of monthly third party payments
Monthly bank reconciliations
Annual tax reconciliations and issuing of tax certificates
Interacting with staff members regarding payroll queries
Interacting with third parties on payments made
Processing of withdrawal or death claims
Processing of maternity leave cases
Business Development Manager/Broker Consultant at Metropolitan Cannon Life Assurance Limited, Momentum Metropolitan GroupBusiness Development Manager/Broker Consultant at Metropolitan Cannon Life Assurance Limited, Momentum Metropolitan Group