ANNELISA THEMBELIHLE ZITHA
Roodeport North
Summary
Customer-focused professional with experience in customer service, sales, and receptionist duties. Strong communication and interpersonal skills foster a welcoming environment for clients. Organized and dependable, excels in multitasking while maintaining professionalism. Committed to contributing positively to team success and delivering exceptional service.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Restaurant Attendant
Royal Caribbean
02.2025 - Current
- Welcomed guests, delivering friendly, professional customer service to enhance dining experience.
- Served food and beverages promptly and accurately, ensuring guest satisfaction.
- Took orders and assisted guests with menu choices.
- Handled guest requests, questions, and complaints to resolve issues and maintain positive experience.
- Cleared and cleaned tables promptly to ensure a pleasant dining experience. throughout the service.
- Set up and prepare the restaurant or dining area before service.
- Maintain cleanliness and hygiene standards in the restaurant.
- Assist with buffet setup, replenishment, and presentation.
- Restocked cutlery and crockery regularly to ensure supplies were always available for guests., glasses, napkins, and other supplies.
Sales Agent
Eyes
01.2023 - 12.2024
- Demonstrated meticulous focus on accuracy in all tasks
- Collaborated effectively with team members to achieve goals
- Adjusted quickly to changing work demands and environments
- Displayed assurance and professionalism in all interactions
- Managed cash transactions accurately and efficiently
- Maintained composure and productivity in high-stress situations
Customer Support Agent
FBK Markets
01.2020 - 12.2022
- Demonstrated excellent verbal and written communication to effectively address customer inquiries and concerns
- Built strong customer relationships through consistent, quality service and support
- Engaged in active listening during customer interactions
- Problem-solving and conflict resolution
- Empathy and patience
- Time management
- Managed multiple tasks simultaneously in a fast-paced environment
- Attention to detail
- Utilized computer skills to perform data entry and manage documents (Microsoft Office, email, data entry)
Education
Logistics And Supply Chain Management
Rosebank Intentional
06.2026 - 09.2026
Teaching
TEFL Universal
Online classHuman Resource Administration -
IQ Academy
Matric -
Florida Park High School
Skills
Customer Service & Guest Relations
- Service excellence
- Product & Service Knowledge
- Sales & Upselling
- Communication Skills
- Conflict resolution
- Problem Solving
- Attention to Detail
- Time Management
- Multitasking
- Working Under Pressure
- Teamwork & Collaboration
- Adaptability
- Relationship Building
- Professional & Friendly demeanor
References
- Available upon request.
Language
English
Languages
- Afrikaans
- Zulu
Languages
English
Upper Intermediate
B2
Afrikaans
Intermediate
B1
French
Advanced
C1
Timeline
Logistics And Supply Chain Management
Rosebank Intentional
06.2026 - 09.2026
Restaurant Attendant
Royal Caribbean
02.2025 - Current
Sales Agent
Eyes
01.2023 - 12.2024
Customer Support Agent
FBK Markets
01.2020 - 12.2022
Teaching
TEFL Universal
Human Resource Administration -
IQ Academy
Matric -
Florida Park High School