Anneline Rautenbach

This is a newly created position to assist the Managing Director with the roll-out of new streamlined processes for the Company, eliminating costly outdated practices and procedures hampering economical growth.

This included:

• Developing a Property Management Programme/System to manage the Trustees' and Members' property portfolio.
• Looking at current employee systems, and processes - Developing Standard Operating Systems with regards to Employment Contracts, Leave, Personal Information Data Base and implementing the above.
• Developing a fleet management system to manage the fleet of Company Vehicles.
• Handling all Insurance matters including:
• Studying Policy Documents to make sure Properties adequately insured.
• Liaising with valuators and assessors to obtain correct Value at Risk of all properties.
• Processing of all claims for buildings and vehicles
• Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
• Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
• Streamlined office operations by implementing efficient administrative processes and procedures.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
• Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
• Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
• Increased office efficiency with development of comprehensive administrative procedures manual.
• Conducted research for special projects, providing valuable insights that informed decision-making.
• Organized and maintained digital and physical filing systems, improving document retrieval times.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Network Claims Adjusters are a national Company service major Insurers in South Africa by providing comprehensive assessment reports according to signed Service Level Agreements.

I worked side by side with the Branch Manager making sure that reports a correct according to Company Standards and that claims have been dealt with according to specific policy cover.

This included:

• Receiving electronic notification of new claims.
• Scheduling assessment with the Insured.
• Planning Assessor's route.
• Receiving Assessors Compiled report and perusing against policy and cover.
• Checking all calculations.
• Submitting report with supporting documents to HO.
• Constantly updating Insurers, Insured and HO with regards to progress.
• Liaising with Insurers when a query or complaint arises.
• Submitting the Assessor's remittance and compare with payment schedule.

HR Duties:

• Managing and execution of full payroll of 37 employees.
• Compiling and maintaining personnel files with personal details, leave applications, sick notes etc.
• Meeting with Department Of Labor representatives conducting audits making sure that the Company complies with the Labor Act.
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Health and Safety duties:

• Compiling and maintaining Health and Safety file, ensuring that the Company complies with the Health and Safety Act.

General:

• Cost Control – Fleet and Building Maintenance.
• Procurement of PPE, Groceries, Stationery.
• Ad-Hoc Admin Duties – pricing, filing, cashier management, processing of orders.
• Execution/implementing of Standard Operating Procedures
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Updated reports, managed accounts, and generated reports for company database.
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Improved office efficiency by implementing streamlined administrative processes and procedures.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Responsibilities:

• Overseeing all branch administrative duties from June 2015, this included:
• Receiving of claim instructions and appointment of Assessors (5 active Assessors employed), adhering to Service Level Agreements with Insurance Companies.
• Quality Control of assessment reports, appointment of Contractors, overseeing repairs on approved claims.
• Handling and resolving complaints.
• Processing documents – Agreements of Loss, Clearance Certificates, Scope of Works.
• Day to day administrative duties and cost control of office and other overheads.

DESKTOP ASSESSOR/INTERNAL QUALITY CONTROLLER – DIGICALL JOHANNESBURG – 2012 – May 2015

• The assessment of claims where a mobile assessor could not be appointed due to demographic restrictions.
• Obtaining and evaluating claim information.
• Obtaining photos and description of damages.
• Calculating costs and comparing with Insured’s quotation provided.
• Arranging cash payout to Insured for repairing of damages.
• Quality Assurance of all Assessors countrywide on their reports before they are submitted to the Insurers.

Responsibilities:

• Main responsibilities were the housekeeping of the lodge.
• Managing cleaning teams – laundry, inventory.
• Making sure each Chalet/Unit have all the necessary equipment, is decorated correctly and linen is clean and changed regularly for extended stay guests.
• Welcoming guests and checking them out.
• Attending to queries and general assistance.
• Being part of a Couple Management team, I also assisted with some of the maintenance issues.
• Some of the units were bare wooden skeletons and we were involved from the start in the electrical installations, water pump installations, painting, sealing of wooden cabins, refurbishment of furniture, redesigning of of units, interior decorating, buying stock in SA and importing to Mozambique etc.

Responsibilities:

• Ordering materials for installation of aircons and compressors.
• Following up on orders, backorders
• Costing of projects.
• Typing of correspondence, tenders, Bill Of Quantities and Invoices.
• Generating invoices as per set pricelist, job cards and itemized billing.
• Generating statements (reconciliation thereof)
• Following up on payments.
• Receiving/sending all e-mail correspondence.
• Managing Office: Buying stationery, cleaning equipment, refreshments.
• Managing cleaning staff/messengers/drivers.

Responsibilities:

• Receiving of requisitions of materials, checking / allocation of cost codes.
• Liaising with Quantity Surveyors on budgeting and allowables.
• Making sure that quotes and requisitions are signed off by authorized persons.
• Obtaining quotes
• Adjudication of prices
• Placing of orders - confirming receipt of orders and delivery dates, following up on delivery dates.
• Contacting of existing suppliers - ensure viable business relationship and increased supplier performance.
• Identify/sourcing new suppliers - negotiate best prices and continuous supply of materials.
• Update Supplier/Customers on Database
• On behalf of accounts - (worked on Quick Books) - check batching of orders, adjusting prices, submitting of new credit applications.

Projects:

• Harbour Town (Vaal Dam) - 70 units
• Cezane (Morningside Johannesburg) - 16 Units
• Springhill (Morningside Johannesburg) - 7 Units
• Parkmore Clusters - Parkmore Johannesburg) - 20 Units.

Responsibilities:

• Handling of all wage related issues (± 60 laborers) - this included calculating fortnightly wages, deduction of UIF, internet transfers of wages, handling of related queries, doctor's letters, leave application, absenteeism etc.
• Attending to all email correspondence.
• Attending to owner's diary.
• Handling of Petty Cash (R12 000/month).
• Managing Fleet (7 vehicles) - yearly licensing, services and calculation of fuel consumption investigating discrepancies.
• Managing normal office duties - filing, cleaners, buying of refreshments, stationery, day to day expenses.
• Attending to servicing of fire extinguishers, first aid kits, training schedules, securing and updating site safety files.
• Ordering of all relevant building materials for different sites (sand, paint, cement, concrete, gutters, plumbing equipment)
• Negotiating best prices and availability from different suppliers and securing stock for duration of project.
• Following up on orders and back orders, ensuring speedy delivery
• Stock control of building material in stock yard and consumables in workshop.
• Costing of projects
• Handling of all correspondence, keeping filing system up to date.
• Managing Company Drivers and their delivery/collection schedules
• Typing of all Project Correspondence, Tenders, Bill of Quantities and Invoices etc.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Managed multiple tasks and met time-sensitive deadlines.

• Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
• Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
• Managed inventory levels, conducting regular stock checks and placing orders as needed.
• Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
• Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
• Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
• Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
• Enhanced team productivity by sharing product knowledge and expertise with colleagues.
• Increased customer satisfaction by providing personalized service and product recommendations.
• Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
• Maintained clean, organized and professional counter space with continuous upkeep.
• Answered telephone calls to offer information and promote business products.
• Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
• Documented orders in computer system with general conditions and special customer requirements.
• Finalized sales by completing payments and required paperwork.
• Engaged in friendly conversation with customer to better uncover individual needs.

Streamlined the ordering process by creating standardized templates and documentation procedures.

• Participated in regular audits of inventory levels to identify discrepancies or areas requiring improvement.
• Achieved cost reductions by identifying alternative suppliers and negotiating better pricing agreements.
• Supported senior buyers in developing long-term partnerships with key suppliers for improved collaboration.
• Reduced lead times through proactive communication with vendors about delivery schedules and potential delays.
• Optimized inventory levels by implementing efficient forecasting techniques and monitoring demand trends.
• Managed vendor performance evaluations to ensure consistent quality standards and timely deliveries.
• Maintained detailed records of all purchases, enabling effective tracking of expenses and supplier performance.
• Served as a liaison between internal stakeholders and external suppliers, fostering a harmonious working relationship to support efficient procurement practices.
• Coordinated with internal departments to ensure accurate product specifications were communicated to suppliers.
• Maintained complete documentation and records of all purchasing activities.
• Built long-term supplier relationships with vendors to establish quality and competitive pricing.