Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Anneline Grimett

Teller
Greenfield
Anneline Grimett

Summary

Results-driven banking professional recognized for exceptional attention to detail and a strong ethical foundation. Proven expertise in business management, customer service, and transaction processing, with a consistent ability to build relationships and ensure accuracy in cash handling. Experienced in call center operations and adept at navigating dynamic environments while maintaining high client satisfaction levels. Talented administrator skilled in motivating teams and streamlining operations, complemented by analytical problem-solving abilities and a knack for innovative solutions.

Overview

17
years of professional experience
3
Languages

Work History

G4S Cash Solutions

Teller
11.2024 - Current

Job overview

  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.

First national bank

Bank Teller
03.2023 - 11.2024

Job overview

  • Record all customer transactions on the computer.
  • Handle cash transactions.
  • Verify identification for cash deposits.
  • Balance and reconcile cash on ISA and print report for submission to treasury.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted and packaged currency and coins.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.

G4S

Supervisor
07.2017 - 03.2023

Job overview

  • Supervise the effective work flow process for tellers in the cash processing center.
  • Issue customer reports on a daily basis.
  • Authorize all variances accordingly and record in the occurrence book.
  • Supervise the tellers by ensuring that all staff training on standard operating procedures and policies relevant to their roles.
  • Ensure that staff adhere to all health and safety policies and procedures like wearing protective clothing.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Cell C

Customer service consultant
10.2013 - 03.2016

Job overview

  • Promoted high quality customer satisfaction through resolving problems effectively.
  • Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
  • Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.

Likeminds

Call center consultant
03.2012 - 11.2013

Job overview

  • Answered incoming calls and provided high level of professionalism and knowledgeable service to all customers.
  • Maintained detailed records of customer interactions, allowing for informed decision-making regarding future support needs.
  • Provided coaching and mentorship to new hires, aiding in their professional growth as Call Center Consultants.

Velociti

Call center operator
02.2009 - 10.2012

Job overview

  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Adapted communication style when necessary to accommodate diverse callers, ensuring understanding and clarity during conversations.

Education

Boston City Campus
Mthatha, South Africa

Higher certificate from business management practices
12.2021

University Overview

  • Modules included
  • Computer literacy
  • Academic literacy
  • Business management 1
  • Entrepreneurship 1
  • Introduction to accounting practice
  • Commercial law
  • Introduction to industrial psychology
  • Introduction to socioeconomic
  • Work integrated learning

Futura high school

Matric
12.2007

University Overview

  • Subjects including:
  • Maths
  • English
  • Physical science
  • Afrikaans
  • Biology
  • Geography

Skills

Microsoft office

Interests

Reading, writing, cooking and spending time with my family

Timeline

Teller
G4S Cash Solutions
11.2024 - Current
Bank Teller
First national bank
03.2023 - 11.2024
Supervisor
G4S
07.2017 - 03.2023
Customer service consultant
Cell C
10.2013 - 03.2016
Call center consultant
Likeminds
03.2012 - 11.2013
Call center operator
Velociti
02.2009 - 10.2012
Futura high school
Matric
Boston City Campus
Higher certificate from business management practices

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