Overview
Work History
Summary
Education
Skills
Work Availability
Affiliations
Work Preference
Timeline
Receptionist
ANNELINE ABRAHAM

ANNELINE ABRAHAM

Briardale,Newlands West

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Work History

HR Administration Manager

Pharmaclin Group of Pharmacies
Sydenham
03.2025 - 06.2025
  • Align HR initiatives with the pharmacy’s overall mission and objectives
  • Analysing staffing needs, develop recruitment plans, and ensure adequate staffing levels
  • Develop and implement programs to boost employee morale, motivation, and retention
  • Manage the recruitment process, including advertising, interviewing, and selecting candidates
  • Create accurate job descriptions and specifications to ensure effective recruitment
  • Verify candidates references to ensure hiring quality staff.
  • Resolve employee conflicts, grievances and disputes in a fair timely manner.
  • Manage disciplinary procedures, including investigation hearings, and appeals
  • Recognize and reward employees for outstanding performance.
  • Conduct training need assessments to identify areas for improvement
  • Assess the impact and effectiveness of training programs.
  • Developing and implementing employee performance, goalsetting feedback, and evaluation
  • Managing performance evaluation and providing feedback
  • Create plans to address underperformance and support employee development
  • Ensure Pharmacy complies with the labour laws, regulations, and standards
  • Identify and mitigate potential risks, including workplace safety, employee misconduct and reputational damage.
  • Create and maintain policies and procedures to ensure compliance and effective HR management
  • Ensure accurate and up-to-date employee records, including personnel files and HR systems
  • Administer employee benefits, including health insurance, retirement plans, and other perks
  • Ensure employees understand HR policies and procedures
  • Offer guidance and support to employees and management on HR-related matters
  • Continuously update knowledge and skills to ensure the pharmacy’s HR function remains effective and compliant

Telesales Clerk

City Medical Wholesalers
KZN
03.2020 - 03.2025
  • Company Overview: KZN
  • Increased sales value with allocated customers by growing sales through daily telesales calls and selling surgical portfolio products to existing and new clients.
  • Encouraged clients to open accounts with City Medical Wholesalers by performing cold calls, resulting in a significant increase in new customer acquisition.
  • Managed procurement-related tasks and administrative duties assigned by management, ensuring efficient operations and client satisfaction.
  • KZN

Telesales Clerk

Alpha Pharm Pharmaceutical Wholesalers
KZN
01.2013 - 02.2020
  • Company Overview: KZN
  • Managed the placement of orders for pharmaceuticals and surgical products, ensuring efficient operations and client satisfaction, resulting in a significant increase in sales value.
  • Provided outstanding customer service to pharmacies and doctors, fostering a positive working environment and enhancing customer relationships.
  • Utilized JD Edwards for data analysis and customer care, improving order processing efficiency and client communication.
  • KZN

Ethical Buyer

JMH Durdoc Hospital Pharmacy
06.2010 - 12.2012
  • Managed patient billing procedures, ensuring accurate and timely processing, which improved overall efficiency.
  • Controlled stock usage and replenishment, maintaining optimal inventory levels and reducing expired or damaged stock
  • Conducted daily ethical and surgical ordering from various suppliers, ensuring continuous stock availability and compliance with health and safety standards.

Theatre Stock Controller

JMH Durdoc Hospital
01.2010 - 06.2010
  • Managed patient billing procedures, ensuring accurate and timely processing, which improved overall efficiency.
  • Controlled stock usage and replenishment, maintaining optimal inventory levels and reducing expired or damaged stock
  • Set doctors' preferences for each procedure, ensuring seamless operations and compliance with health and safety standards.

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Education

Bcom - Human Resource Management

Richfield Graduate Institute Of Technology
Durban
06.2018 - 06.2021

Post Grad - Operations Management

Richfield Graduate Institute Of Technology
Durban
06.2021 - Current

Skills

Filing systems

Systems monitoring

Internal communication

Expense reports

High-energy attitude

Customer relationship management (CRM)

Multitasking and organization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • SABPP

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingPaid time off

Timeline

HR Administration Manager

Pharmaclin Group of Pharmacies
03.2025 - 06.2025

Post Grad - Operations Management

Richfield Graduate Institute Of Technology
06.2021 - Current

Telesales Clerk

City Medical Wholesalers
03.2020 - 03.2025

Bcom - Human Resource Management

Richfield Graduate Institute Of Technology
06.2018 - 06.2021

Telesales Clerk

Alpha Pharm Pharmaceutical Wholesalers
01.2013 - 02.2020

Ethical Buyer

JMH Durdoc Hospital Pharmacy
06.2010 - 12.2012

Theatre Stock Controller

JMH Durdoc Hospital
01.2010 - 06.2010

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ANNELINE ABRAHAM