Annelene Poonsamy

• Coach staff in required knowledge and skills needed to maintain exceptional company quality standards
• Provide weekly and monthly performance reports, identifying shortfalls and facilitating improvement actions
• Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies
• Educated employees on specific QA standards and confirmed maintenance of standards
• Monitored product standards and quality-control programs
• Fixed identified issues to increase productivity and boost workflows
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions

• Managed, motivated, and developed team of eleven, to consistently deliver exceptional customer service
• Set achievable daily/monthly targets, motivating team to swiftly progress and achieve in line with company goals
• Sought timely solutions to new business inefficiencies for continued smooth running of operations
• Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs
• Consistently exceeded productivity targets by monitoring and improving individual and team performance
• Led team changes and restructures to boost productivity
• Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints
• Coordinated remote working teams with exceptional leadership and communication
• Developed business plans to deliver sustained growth
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution
• Upskilled staff as required through targeted training opportunities, enhancing team capabilities
• Reduced staff turnover by building positive company culture
• Launched new product lines by collaborating with multidisciplinary teams
• Reviewed production issues and implemented corrective action plans, enhancing operational efficiency
• Implemented automation and tech solutions to streamline processes
• Analysed data and identified efficiencies to minimise operating costs
• Communicated daily performance and productivity expectations to high-volume teams, motivating effectively to achieve KPIs
• Conducted audits and risk assessments to achieve regulatory compliance
• Assisted auditors in completing audit jobs from planning to finalisation
• Including FSCA and SARB audits.
• Supervised team members to confirm compliance with set procedures and quality requirements
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• Monitored activities as well as supporting systems, making sure that all supported business units met compliance regulations
• Supported a business unit of +170 employees by coaching, training, and providing outstanding mentoring
• Provided extensive quality assurance training via both in person and remote teleconferences
• Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods
• Developed quality assurance plans by conducting assessments and errors trends analyses
• Created and issued Standard Operating Procedures for multiple business processes
• Developed and implemented training guides and processes to assist with processing problems experienced, enabling optimised customer satisfaction and compliance
• Audited existing operational practices, proactively challenging and implementing improvement to ensure compliance and growth
• Collated, analyzed, and provided Quality assurance information through concise reports, seeking constant improvement opportunities
• Maximized engagement, collaborating with subject matter experts to ensure optimal content quality
• Optimised skill strategy, consulting with managers to accurately identify and address training and development needs
• Evaluated training impact through surveys and performance assessments
• Developed training manuals, process flows and guides
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Outcomes based assessor