Anne-marie Spinnler
Sales Representative
Parys
Summary
Dynamic professional with a proven track record in account management and client relationship building, notably at Rentokil Initial. Excelled in driving revenue growth and fostering key client partnerships through effective account retention strategies and consultative selling. Achieved significant sales targets by leveraging CRM proficiency and exceptional interpersonal skills.
Overview
18
18
years of professional experience
Work History
Guest House Manager Owner
Cottage@49
04.2024 - Current
- Cultivated a welcoming atmosphere by designing aesthetically pleasing common areas that catered to diverse preferences of guests.
- Ensured compliance with local regulations and safety requirements for a secure environment for guests and staff alike.
- Managed daily operations for a smooth-running guest house, ensuring exceptional guest experiences.
- Conducted periodic market analysis to determine competitive pricing strategies for various seasons or special promotions.
- Streamlined booking processes to enhance efficiency and reduce errors in reservations.
- Resolved guest complaints promptly, maintaining positive relationships and fostering repeat business opportunities.
- Established partnerships with local businesses to enhance guests'' experience through value-added services.
- Fostered an inclusive work environment that encouraged teamwork among staff members, contributing to higher morale and improved guest services.
- Monitored online reviews regularly, addressing concerns proactively to maintain a strong online reputation.
- Coordinated maintenance tasks for timely repairs and minimal disruption to guests'' stay.
- Developed marketing strategies to increase occupancy rates and maximize revenue generation.
- Assisted guests with local recommendationsand travel arrangements, enhancing their overall stay experience.
- Collaborated with external vendors for supply replenishment, negotiating favorable terms while upholding quality standards.
- Optimized room allocations, maximizing occupancy rate and overall revenue generation potential.
- Increased guest satisfaction by implementing personalized service and attention to detail.
- Trained staff members on best practices in customer service, resulting in improved guest feedback scores.
- Conducted regular performance evaluations for staff members, promoting professional growth and development within the team.
- Implemented effective cost control measures, reducing overhead expenses without compromising quality.
- Maintained high levels of cleanliness and hygiene throughout the property, adhering to industry standards.
- Increased customer service ratings through personable service.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented marketing strategies to promote hotel services.
- Provided exceptional service and assistance to guests upon check-in.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Hygiene Sales Specialist Representative
Bidvest Steiner
01.2011 - 03.2016
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Provided first-rate service to all customers and potential customers.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Kry Accounts Manager
Rentokil Initial
07.2006 - 01.2011
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Strengthened relationships with key clients, leading to increased repeat business.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Optimized internal communication between departments to address client inquiries efficiently and accurately.
- Maximized revenue through strategic upselling of products or services to existing clients.
- Reduced churn rate by proactively identifying at-risk accounts and implementing retention strategies.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Assisted in the development of marketing materials tailored specifically aimed at client retention efforts.
- Streamlined account management processes for better organization and time management.
- Monitored industry trends to inform account strategy adjustments for maximum effectiveness.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Consulted with businesses to supply accurate product and service information.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Contributed to event marketing, sales and brand promotion.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
GED -
Kugersdorp College
Krugersdorp 11-1985
High School Diploma -
Riebeeck Hoërskool
Randfontein 12-1984
Skills
Account management
Month-end reporting
Account reconciliation
Accounts receivable management
Pipeline development
CRM proficiency
Client onboarding
Key account management
Client relationship building
Business development
Territory management
Account development
Client needs assessment
Revenue generation
Cross-functional collaboration
Account retention
Sales lifecycle management
Sales tactics
Needs analysis
Relationship selling
Consultative selling
Social media marketing
Services optimization
Sales quota achievement
High-impact proposal presentation
Customer rapport
Regulatory compliance
Sales program creation
Creative art and crafts
I am facsinated by the works of arts and crafts.. it's therapeutic for me to create something with my hands whether it's painting or making something. I also love sewing and creating beautiful clothes.
I can express myself, relax and love to be creative, by always trying new techniques in the arts and craft world
I am also busy currently with an Event Planner course to expand my interest into that field.
Timeline
Guest House Manager Owner
Cottage@49
04.2024 - Current
Hygiene Sales Specialist Representative
Bidvest Steiner
01.2011 - 03.2016
Kry Accounts Manager
Rentokil Initial
07.2006 - 01.2011
GED -
Kugersdorp College
High School Diploma -
Riebeeck Hoërskool
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