Annatjie Soer

Call Center Manager

Radio Pulpit

01.2016 - 02.2020

Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Set up and implemented Call centre (Called care centre)
Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
Managed budget allocation for staffing, training, equipment purchases, updating technology systems as needed for maximum efficiency.
Collaborated with other departments to resolve escalated customer issues, resulting in improved customer retention rates.
Weekly feedback and reporting to CEO and COO.
Incorporated with other departments to work in with the new call centre.
Implemented procedures for staff and other departments involved with the call centre.
Organized team building and meetings to plan and motivate themselves. Solving problems to talk to each other on friday mornings.
Met with regional managers to work on strategies to improve and to grow.
Training on CRM system.
Handled with HR problems of workers and not working according to company procedures.

Manager

Carlitas Restaurant & Grocery Store

10.2020 - 05.2025

Managed and motivated employees to be productive and engaged in work.
Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Purchased adequate quantities of food, beverages, equipment, and supplies.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Set clear expectations and created positive working environment for employees.
Maintained facility and grounds to present positive image.
Carefully interviewed, selected, trained, and supervised staff with HR.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Ensured compliance with all health department regulations as well as company policies and procedures.
Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Built and leveraged community relationships to drive business and maximize catering programs.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
Launched separate new menu items to keep the offerings fresh and appealing, resulting in increased sales. Especially in winter season
Created weekly specials on food and beverage,in line with my suppliers.
Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Assisted in development and implementation of new menus to offer variety and options to customers on the beginning of each year.
Reconciled cash and credit card transactions to maintain accurate records.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Coordinated special events such as promotional sales, seasonal celebrations, and in-store demonstrations to drive foot traffic and generate additional revenue for the grocery store.
Achieved consistent sales growth with in-store promotions, and seasonal merchandise displays.
Implemented a robust quality control program that ensured adherence to health regulations while maintaining high levels of customer satisfaction.
Spearheaded community outreach initiatives to build brand awareness, foster goodwill within the estate, and increase foot traffic in the store and for the restaurant.
Managed store budget for maximum profitability, ensuring cost-effective measures in purchasing decisions and labor allocation.
Optimized space utilization within the store layout for improved product visibility, easier navigation, and increased sales opportunities.
Successfully managed budgets and allocated resources to maximize productivity and profitability with suppliers.
Set aggressive targets for employees to drive company success and strengthen motivation.
Coordinated schedules and timelines for events.
Kids parties,Baby showers and other celebrations coordinated according to the clients needs.
Promoting brands and entertainment for kids and adults.
Educational events for kids to learn and play.
Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Brainstormed and implemented creative event concepts and themes.
Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Developed creative marketing materials that generated interest and boosted event attendance.
Achieved notable cost savings by establishing strong relationships with suppliers and negotiating favorable terms.
Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
Analyzed event costs to identify areas of improvement and cost savings.
Produced concept plans for high-profile corporate meetings and business men and women.

Artist

Self Employed

06.2025 - Current

Increased portfolio diversity by 40%
Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
Mediums: Oil,Charcoal and Acrylic
Held Paint and Sip sessions for friends at my trampoline classes.

Summary

Overview

Work History

Call Center Manager

Manager

Artist

Education

High School Diploma -

Timeline

Artist

Manager

Call Center Manager

High School Diploma -

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