Annastacia Busisiwe Songca

DATE 2022 - Current

Travel Innovation Group (Aviate, Lime & Calrom) - Flight Specialist Executive

Departments - Reservations, Schedule Changes, Ticketing, Post Ticket-Amendment, Refunds

• Managing involuntary and voluntary changes
• All Airline policy knowledge (CRM)
• Checking availability
• Confirming itinerary requirement, Repricing itinerary
• Plan and recommend corporate travel packages best suited to clients budget and preferences
• Provide information on the Agency’s offerings and value added services
• Resolve clients queries and complaints via email and calls

• Confirming world wide travel/flight reservations and itineraries
• Booking seat, Refund requests
• Checking availability, pricing flights - working on customer complaints cases(emails)
• Missing or damaged baggage assistance.
• Provided guidance and support on VISAS and passports
• Arranged travel tickets, accommodation and transportation

• Providing troubleshooting assistance for customer's accounts and orders
• Ensure excellent customer service experience by reviewing customer's accounts and orders. Amadeus (VDI) trained.
• Account Escalations
• Statements Queries
• Adjustments(Rectifying Account Errors)
• Email Correspondence
• Complaints Handling
• Letter Correspondence
• Back Office Duties
• Frontline Assistance

- Administration (banking, payroll etc)

- Sales & Customer Service

- Stock check