Annastacia Mukwevho
Protea,Gauteng
Summary
Detail-oriented professional with extensive skills in telephone reception, constructive criticism handling, and knowledge of office procedures. Demonstrates exceptional organisational proficiency and decision-making prowess, ensuring efficient prioritisation of tasks and confidentiality handling. Proficient in business correspondence writing, adaptable communication style, and word processing mastery. Experienced in invoicing, courier dispatch, and office equipment operation. Committed to upholding professional ethics while providing staff support services and recruitment assistance. Career goal includes leveraging expertise to enhance operational efficiency within a dynamic organisation.
Organised Administrative Clerk with talent for streamlining office operations and enhancing team productivity. Boosted office efficiency by implementing new filing systems and improved communication channels, leading to smoother daily workflows. Skilled in managing schedules, handling correspondence, and supporting management to achieve goals.
Organised and resourceful with keen eye for detail and commitment to supporting team efficiency. Proficient in managing office tasks and fostering effective communication, ensuring smooth operations. Ready to contribute to success of [Desired Position] role.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Cleaner
Department of Roads and Transport
Johannesburg, Gauteng
04.2015 - Current
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Completed laundry tasks promptly, resulting in continuously available fresh linen and uniforms.
- Promoted good maintenance habits amongst team members through regular training sessions.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
Call centre agent
Bruma Finance
Johannesburg, Gauteng
01.2014 - 10.2025
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Managed high volume of inbound calls, ensuring swift response times.
- Improved team productivity through effective collaboration and teamwork.
- Used persuasive selling techniques to promote company products and services successfully.
Education
NVQ Level 4 - Grade 12
Fons Luminis Secondary
Soweto, Gauteng 01.2006 - 12.2006
Skills
- Telephone reception
- Constructive criticism handling
- Knowledge of office procedures
- Staff support services
- Prioritising tasks
- Business correspondence writing
- Adaptable communication style
- Word processing mastery
- Invoicing experience
- Organisational proficiency
- Decision-Making prowess
- Confidentiality handling
- Courier dispatch
- Diplomacy and tactfulness
- Office equipment operation
- Data entry speed
- Recruitment assistance
- Professional ethics upholding
Languages
English
Intermediate
Affiliations
- Watching reality shows
Certification
Optained a Code B drivers licence in the year 2021.
Job reference
Department of Roads and Transport
Mr E Ntjatje
063 251 8265 or 011 355 7590
Bruma Finance
Sales agent
Paul Naidoo
087 825 0601
Timeline
Cleaner
Department of Roads and Transport
04.2015 - Current
Call centre agent
Bruma Finance
01.2014 - 10.2025
NVQ Level 4 - Grade 12
Fons Luminis Secondary
01.2006 - 12.2006
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