Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annalize Cronje

Retail And Hospitality Management
Harrismith

Summary

After School I worked in various restaurants and hotels I also spent two years abroad in Scotland and Channel Islands where I gathered the required skills and knowledge that has brought me thus far. I was quickly promoted abroad to Management of the Retail sector for my ability to delegate and to ensure we achieve the maximum GP% by negotiating the best prices from suppliers.


Overview

14
14
years of professional experience

Work History

Retail Manager

Highway Junction
Harrismith
01.2020 - Current
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within the local area.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.

Senior Store Manager

Sparcles Restaurant
Harrismith
09.2018 - 01.2020
  • Motivated staff to perform at peak efficiency and quality.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Reconciled cash and credit card transactions to maintain accurate records.

Operations Manager

Ocean Basket Arvaro Fill Up
Harrismith
08.2015 - 08.2018
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed and maintained relationships with external vendors and suppliers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Increased profit by streamlining operations.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Restaurant Manager

Montrose Coffee Shop M&B
Swinburne
09.2010 - 07.2015
  • Established relationships with key retail accounts.
  • Recommended retail products for at-home use.
  • Tagged and prepared new merchandise for retail sales.
  • Achieved 45% retail product portfolio growth over previous period.
  • Promoted a positive dining experience for guests through attentive service and quick issue resolution.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained high levels of food safety through proper handling, preparation, and storage procedures.
  • Processed customer payments and balanced cash drawers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Ensured accurate inventory management through regular stock checks and efficient ordering practices.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Monitored food quality and freshness throughout day.
  • Utilized POS system to receive and process food and beverage orders.
  • Streamlined order processes, resulting in faster turnaround times for customers.
  • Collaborated with kitchen staff for consistent food quality and presentation standards.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
  • Reduced food waste by accurately portioning meals and utilizing proper storage techniques.
  • Gained strong leadership skills by managing projects from start to finish.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Education

Matric -

Witteberg High School
Bethlehem
12.2004

Skills

Team Training

undefined

Timeline

Retail Manager

Highway Junction
01.2020 - Current

Senior Store Manager

Sparcles Restaurant
09.2018 - 01.2020

Operations Manager

Ocean Basket Arvaro Fill Up
08.2015 - 08.2018

Restaurant Manager

Montrose Coffee Shop M&B
09.2010 - 07.2015

Matric -

Witteberg High School

Similar Profiles

CREATE PROFILE
Annalize CronjeRetail And Hospitality Management