Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Certification
Affiliations
Timeline
Generic

ANNALIE SPICKETT

Centurion,South Africa

Summary

Dynamic Technology Strategy Executive with experience in transforming businesses through strategic consulting and digital innovation. Expertise in enterprise architecture and agile portfolio management has streamlined investment across portfolios exceeding R1.4 billion, driving operational efficiencies and enhanced client satisfaction. Proven ability to lead high-performing teams and forge strategic partnerships that align technology with business objectives, fostering innovation and sustainable growth. Acknowledged for pioneering operating models and implementing effective governance frameworks that elevate IT maturity and deliver measurable results. Passionate about leveraging technology to create value and improve organisational performance.

Overview

16
16
years of professional experience
1
1
Certification

Work history

Head of Business Architecture

Nedbank Group
Johannesburg
10.2017 - 08.2025
  • Orchestrated strategic consulting, operating model, and enterprise architecture initiatives across Nedbank Clusters, leading Senior Business Architects to boost strategic initiative execution by 15% and accelerate time-to-market for new products.
  • Pioneered sustainable business models for new revenue streams - including MidCorp, Personal Loans, Family Banking, and Insurance - achieving over 80% of targets in year one and earning the Top Team Award for Retail and Business Banking operating model redesign.
  • Piloted the adoption of emerging technologies and business models, including AI and data-driven micro-segmentation, engaging over 1,000 participants and driving the creation of innovative frameworks that enabled revenue diversification.
  • Shaped R1.2 billion in strategic investment allocation through a data-driven scoring model, resolving project bottlenecks and saving 50+ hours weekly; further enhanced prioritisation efficiency by 25% across R1.2 billion in funding.
  • Forged strategic partnerships with Business and Group Technology, visibly aligning digital workstreams with enterprise goals and improving business capability maturity by 30%.
  • Implemented Experience Management (XM) and Client Journey frameworks, identifying key churn drivers and contributing to a 5-point NPS increase and improved digital client satisfaction.
  • Led enterprise architecture transformation using BIAN and agile frameworks, reducing initiative dependencies by 25%, aligning IT with business strategy, and accelerating delivery timelines.
  • Standardised innovation risk and compliance frameworks, reducing risk exposure by 25% and fast-tracking governance across 10+ strategic initiatives.
  • Established an XM program to analyse client experience, uncovering root causes of churn and driving targeted improvements that elevated customer satisfaction.

IT Strategy & Architecture Senior Consultant

Gartner
Pretoria
08.2015 - 11.2017
  • Championed business consulting engagements focused on digital strategies, CIO agenda, streamlining IT operations, resolving misalignment issues and accelerating digital transformation initiatives; increased client renewal rate by 20% within the first year.
  • Catalysed the development of tech-driven strategies by running 23+ executive innovation workshops, resulting in 15 approved business cases that secured R50 million in funding for new digital transformation initiatives.
  • Constructed integrated operating models considering people, streamlined processes tech and data, which directly boosted early operational efficiency by 6% and enhanced brand recognition.
  • Orchestrated the creation of five comprehensive digital strategies incorporating mainframe modernisation, AI, cloud platforms, social media engagement, and omni-channel architecture solutions, projecting R250 million revenue growth for the client organisation.
  • Elevated IT Service Management maturity through ITIL and CGICT compliance, reducing service incidents by 30% and strengthening governance.
  • Introduced omni-channel and social media strategies, lifting client engagement by 15% through consistent brand messaging and strengthening brand consistency.
  • Championed cross-channel customer journey mapping, identifying 3 key friction points in the customer lifecycle and implementing targeted interventions that uplifted customer retention across digital and physical channels.

Systems Integration BU Executive (Service Asset Manager)

Gijima
Johannesburg
04.2012 - 07.2015
  • Cultivated a high-performing business unit and diverse team of consisting of consultants, enterprise architects, solution architects and software engineers; fostered a culture of innovation, and increased employee satisfaction scores by 30%.
  • Shaped business and ICT consulting engagements, integrating enterprise architecture methodologies and CIO advisory, resulting in 70% of recommendations adopted.
  • Pioneered the company Systems Integration product strategy, creating tailored solution offerings and value propositions that addressed the most critical business needs identified in client surveys, leading to a 30% uptake in Systems Integration services.
  • Directed financial operations and vendor management, ensuring budget adherence within 5% variance and business cases and tenders that realised R100+ million in benefits.
  • Established agile based Centres of Excellence for Application Development and Support, improving delivery capability transformation, recognised by executive leaderships to fix ongoing complaints and relationship issues in the 4 biggest client accounts.
  • Orchestrated cloud, AI, and digital solution adoption across Financial Services, Public Sector, Retail, and Mining, generating R150 million in new business pipeline via partner programs and innovation efforts.

Technology Strategy Executive

Gijima
Centurion
05.2009 - 03.2012
  • Championed business operations optimisation and enterprise architecture including digital strategies and process automation within financial services, insurance, and mining sectors, leveraging TOGAF and COBIT frameworks to elevate IT governance maturity.
  • Orchestrated digital transformation initiatives to modernise mainframes, datacentre and cloud, IT support, consulting, and industry-specific Software-as-a-Service to clients, synchronising IT infrastructure with overarching business objectives and boosting contract renewal rates by 22%.
  • Introduced AI, cloud, mobility, and analytics service offerings into Systems Integration, driving 20% growth in client adoption and R120 million in new revenue.
  • Led a shift in consulting engagements, converting into profit centres, achieving a 15% upswing in client retention and a 40% surge in positive client feedback.
  • Orchestrated strategic architecture initiatives across clients, modernising legacy COBOL/Natural Adabas systems, migrating to Cloud SaaS, and deploying industry-specific solutions; optimised and automated workflows, resulting in efficient operations and cost savings.
  • Revamped technology and innovation portfolios, leading to a 30% reduction in redundant projects and reallocation of resources to the organisation's highest-impact initiatives.

Strategy, IT Operations, Enterprise Architecture

Technology and Consulting Companies
Gauteng
- 05.2009
  • Directed enterprise strategy, digital transformation, and IT alignment initiatives across financial services, insurance, mining, and public sectors—enhancing service delivery efficiency by 20% and IT maturity by up to 30%.
  • Led large-scale Agile-aligned programs and cross-functional teams, integrating business strategy with technology execution to deliver projects on time and improve client satisfaction.
  • Modernised IT services and implemented strategic outsourcing models, achieving a 30% increase in integration success rates, 18% cost reduction, and improved scalability.
  • Designed and executed customer-centric digital solutions, including process automation and contact centre optimisation, resulting in 20–25% gains in operational efficiency and service quality.
  • Developed and marketed tailored end-to-end technology solutions, from niche applications to full desktop, cloud, and data warehousing platforms and IT operations, driving measurable improvements in workflows, customer experience and retention.
  • Transformed enterprise architecture and governance frameworks using TOGAF, Zachman, and COBIT, significantly optimising IT operations and enhancing strategic alignment.
  • Secured over 30 successful client tenders, generating revenue exceeding R350 million through industry-specific solutions and technology support services.

Education

Executive Development Programme -

University of Stellenbosch

Financial Management

GIBS

BCOM - Marketing Management

University of Pretoria

BCOM - Informatics Management (inf and computer science) (HONS)

University of Pretoria

BCOM - Informatics (Masters)

University of Pretoria

Skills

  • Digital strategy development
  • IT governance frameworks
  • Enterprise architecture design
  • Cloud adoption strategies
  • Agile portfolio management
  • Strategic partnership cultivation
  • Business alignment initiatives
  • Customer experience management
  • Innovation management practices

Languages

English: Proficient
Afrikaans: Proficient

Accomplishments

  • Top Team award: Craft, Implement and Establish new Cluster Operating Model for Business, Retail and Consumer Banking across people, process, technology and information
  • Top Sales award: Secured tenders of R300million+ within one year for end-to-end application and IT services provisioning, implementation and support
  • Top achiever award: University of Stellenbosch Executive Development Programme
  • Global Banking & Finance awards for Best Banking Technology Implementation South Africa 2020
  • Forrester
  • Forrester's 2024 EMEA Customer Obsession Award, Nedbank CX strategy and CX team

Certification

  • Executive Development Programme: University of Stellenbosch, Cape Town (2022)
  • Digital Business Strategy: Harnessing the Digital Future: MIT Sloan School of Management (2021)
  • SAFE (Scaled Agile Framework) Lean portfolio Management
  • SAFE (Scaled Agile Framework) Leading SAFE
  • TOGAF 9
  • Ian Golding CX Masterclass
  • Media Training
  • ITIL V3
  • COBIT 4
  • CISA (Certified Information Systems Auditor)
  • Zachman Enterprise Architecture Framework
  • Implementing Enterprise Architecture

Affiliations

  • Business Architecture Guild (BizBok) SAFe Framework Community
  • BIAN (Banking Industry Architecture Network)
  • The Open Group Architecture Framework (TOGAF)
  • South Africa CX Community of Practice (CXSA CoP)
  • Institute of Information Technology Professionals (IITP)
  • Information Systems Audit and Control Association (ISACA)
  • Association of Open Group Enterprise Architects (AOGEA)
  • Business Continuity Institute (BCI Membership)
  • Mensa South Africa

Timeline

Head of Business Architecture

Nedbank Group
10.2017 - 08.2025

IT Strategy & Architecture Senior Consultant

Gartner
08.2015 - 11.2017

Systems Integration BU Executive (Service Asset Manager)

Gijima
04.2012 - 07.2015

Technology Strategy Executive

Gijima
05.2009 - 03.2012

Strategy, IT Operations, Enterprise Architecture

Technology and Consulting Companies
- 05.2009

Financial Management

GIBS

BCOM - Marketing Management

University of Pretoria

BCOM - Informatics Management (inf and computer science) (HONS)

University of Pretoria

BCOM - Informatics (Masters)

University of Pretoria

Executive Development Programme -

University of Stellenbosch

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ANNALIE SPICKETT