Proactive in administration, pay attention to detail and task orientated. The experience of over twenty years’ experience in office administration, planning coordinate events (seminars, workshops etc). Dedicated, take responsibility and am a team worker that can work without supervision. Going an extra mile to achieve given task and assist the colleagues all the time. Possess excellent Customer Service and computer literate
Hi, I’m
Anna Ivy Masondo
Ivy
Midrand,Gauteng
Summary
Overview
24
years of professional experience
14
years of post-secondary education
12
Certifications
1
Language
Work History
FINANCIAL DUE
Seminars and Events Administration Assistant
Job overview
- Assist with Planning, Organise and Implementation of SAICA Seminars and Workshops hosted throughout country
- Obtain relevant information regarding suitable suppliers as required through Procurement department
- Contact venues for availability and make venue bookings
- Contact suppliers and follow up on outstanding contracts, orders and/or information
- Responsible for all travel and accommodation bookings where necessary
- Responsible for completing relevant tasks on seminars events and workshop task list
- Responsible for stationery requirements for all seminars, events and workshops
- Responsible for collating and couriering documentation for seminars, events and workshops,
- Responsible for posting documentation to delegates as and when required
- Responsible for receiving, printing & sorting enrolments into various seminars, event and workshop (faxes, emails internet
- Monitor and report on status of each seminar/workshop for decision making purposes
- Number of delegates prior to event)
- Responsible for communicating with delegates when venue is full or event canceled and confirm receipt of communication
- Responsible for enrolling additional and replacement delegates from event report
- Confirm registrations, fax, maps and any other specific information relating to event
- Responsible for payment information and follow up on outstanding debtors to event
- Assist with managing budget for all events, registration at event, assist with event set-up and clear-up after event
- Responsible for delegates registration or cancellation and manage event payments
- Prepare monthly progress reports for Manager to report in Manco
- Queries: Responsible for all telephonic, email, website and fax queries relevant to seminars and workshop (2nd line support) Inform contact centre of any issues that may cause increase in queries backlog.
- Treat members, customers contacting Institute with professional approach
- Communication and Telephone Etiquette: Render customer service (both internal and external) communicate with stakeholder through different communication channels (telephone, email and meetings) communicate effectively with internal customers (colleagues/management) through different communication channels (Telephone, email and meetings)
- Possess sufficient knowledge of departments within institute to correctly refer customers to department/employee to assist them with their queries
- Ensure that all queries are attended resolved professionally, efficiently within turn around time
- Responsible for following up on unresolved queries and report to Manager
- ACHIEVEMENTS: Was offered opportunity to plan, and coordinate two (2) full days seminar in Gauteng
- DILIGENCE MASTERCLASS
- Seminar Champion: Mr Kelly Masete (SAICA Project Director)
- TASKS: Provided Personal Assistant services to Project Director
- Manage diary, book meetings and prepare boardrooms and catering services
- Arrange for travelling and accommodation for presenters
- Check outstanding payments from delegates and compile a report for personal reminder letters
- Responsible for drafting a budget to manage throughout the event
- Prepared course material, venue bookings, catering and taking into consideration special dietary requirements for delegates
- Delegate booking and sending confirmation letter, directions to the venue
- Communicate with stakeholders timeously to ensure no detail is left out
- Ordering Stationery, print name badges for delegates
- Follow up on all outstanding payment and process all claims and invoices, submit to finance to make payments
- Capture evaluations for seminar and reconcile after events reports
- Complete close out report and submit for monthly meetings reporting.
SAFETY AND SECURITY SETAMidrand
MARKETING & COMMUNICATIONS ADMINISTRATOR
10.2014 - Current
Job overview
- Planning and Administration
- Responsible for venues venue bookings Obtain relevant information regarding suitable suppliers as required through Procurement department Contact suppliers and follow up on orders
- Responsible for all travel and accommodation bookings where necessary
- Responsible for completing relevant tasks on seminars and workshop task list
- Responsible for stationers requirement for all events and workshops (internal & external) Responsible for collating and couriering documentation for events and workshops
- Bookings: Monitoring and report on status of events for decision making purposes (e.g number of delegates prior to workshop
- Update delegates if venue is full or canceled
- Responsible for enrolling additional and replacement delegates from events attendance register
- Confirm registrations, email maps with directions and any other specification relating to event
- Prepare monthly reports
- Registration event Set-up and cleanup after event
- Registering delegates and handing out necessary documentation
- Queries Responsible for all telephonic, email, website and queries relevant to events (2nd line report)
- Inform contact centre about upcoming events; upload event on website
- Customer Service: Assist reception desk as and when required
- Possess sufficient knowledge of departments within Institute to correctly refer customers to department/employee to assist with queries
- Ensure that all queries are handled and resolved professionally, efficiently within turn around time
- Communication and Telephone Etiquette: Maintain and manage internal and external relationships
- Communication communicate with stakeholder through different communication channels (telephone, email and meetings) communicate effectively with internal customers (colleagues/management) through different communication channels (telephone, email and meetings)
- Team Player: Offered support to Learning Programmes Department and captured SPO1/02 forms
SAFETY & SECURITY SETAMidrand
Chamber Coordinator
08.2009 - 10.2014
Job overview
- Chambers Administration for all Board Committees
- Coordinate various meetings and confirm attendance
- Provide personal assistant services to Manager in absence of PA, managed diary, book meetings, record, take minutes and make travel arrangements
- Answer phones to process requests, transfer calls or relay messages to appropriate personnel
- Created and updated records and files to maintain document compliance
- Assist management with activities to plan and oversee events and programs
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery
- Book venue, travel and accommodation for committee members and arrange standard equipment and refreshments for meetings
- Send out notice of meeting to all members
- Prepare pack for meeting and ensure all reports from sections included
- Record minutes and circulated to Chairpersons after agreed turnaround time
- Forward resolutions/decisions taken during meeting to relevant persons and ensure that actions are implemented
- Ensure proper filing of all minutes, decision lists and any relevant documentation
- Arrange financial requirement (claims) for all chamber activities
- Departmental filing system is created and continuously updated
- Get CEO to sign and approve meeting document before distribution
- Ensure that minutes of meeting packs are made available to all members week before meeting
- All updates and changes weekly, monthly and annual schedules are amended
- Organise Ad hoc functions for Board Committees on request
- Administer Capacity Building workshop for Chambers
- Communicate or update Chairperson on any issues relating to Chamber, (quorum non-attendance of members, resignation, new vacancies)
- Coordinate capacity building workshops for all Governance structures
- Ensure and maintain confidentiality of all Board Committees
- Ensure that Chairperson signs off meeting pack for audit purposes and file in minute book
- Prepare Chamber reports for Board meetings.
PUBLIC RELATIONS & COMMUNICATION MANAGEMENT
Public Relations & Member Service Officer
03.2005 - 12.2006
Job overview
- Draft Budget for Events
- Responsible for receiving, mailing, printing and sorting enrolments into various seminars, events and workshops (fax, email, internet)
- Writing workshops/seminars reports for internal magazine (Commuica) Member communication and administration Regional Committee Administration
- Library Management Customer Service and Switchboard relief
- Dealing with accounts and collecting outstanding fees for workshop/seminars.
Office Administration
01.2001 - 02.2005
Job overview
- Manage License Agreements between PRISA and various Institutions i.e Varsity College, Damelin and Boston etc
- Manage learning programmes with education providers and Co-ordinate students results for various Colleges
- Capture new registration applications and assessment results for learners
- Assist Departmental Manager with marking and analyse learners formative and summative assessments
- Responsible for printing Certificates
- Follow up on outstanding learner fees, submit report to Finance manager to draft reminder letters
- Responsible for Departmental minutes preparations, write and circulate minutes
- Responsible for customer services and switchboard operation relief.
PRISA EDUCATION & TRAINING CENTRE
Data Capturer
10.1999 - 12.2000
Job overview
- Capture new learner application and results Manage learning programmes with Education Providers:
- Reception/Switchboard relief PRISA EDUCATION & TRAINING CENTRE
- Sent completed entries for evaluation and final approval
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
Education
Regenesys School of Business, IQ AcademySandton
Bachelors from Public Management, Public Finance Management
01.2023 - 12.2024
University Overview
Completed the first year and currently doing
- Continuing education in 2nd year. Public Human Resources Public Strategic Management Introduction to Economics Public Policy Management
IQ CollegeJohannesburg
Higher Certificate from Marketing Management And Research
01.2019 - 12.2020
University Overview
Business Management Marketing Management Business Communication E- Marketing Integrated Marketing Communications Customer Relations Management
IQ AcademyJohannesburg
Diploma from Events Management
01.2015 - 01.2016
University Overview
DamelinBraamfontein
Some College (No Degree) from Project Management
01.2007 - 12.2008
University Overview
PRISARandburg
PRISA – PUBLIC RELATIONS & COMMUNICATIONS MANAGEMENT
01.2001 - 12.2003
University Overview
Prisa Education & TrainingRandburg
Some College (No Degree)
01.2003 - 12.2003
University Overview
Public Relations; Communication Science. Media Practice; English; Marketing for Public Relations; Business Economics; End User Computing. Completed 2nd Year in Public Relations: Law for Public Relations and Media Studies 2
PRISA Education & TrainingRandburg
Certificate in Basic Business Communication
(b) Certificate in Basic Principles of Public Relations from Public Relations And Organizational Communication
01.1999 - 01.2000
University Overview
Manu Technical CollegeSoweto
N4 NATIONAL CERTIFICATE IN MANAGEMENT ASSISTANT
Office Practice Information Processing Computer Practice Communications Computer Practice Dictaphone
N5 NATIONAL CERTICATE IN PUBLIC RELATIONS
Office Practice Information Processing Public
01.2017 - 01.2017
University Overview
Relations Communications Computer Practice
Lavela High SchoolSoweto
Matric (Grade 12)
01.1991 - 12.1992
University Overview
SCHOOL OF GOVERNMENTOnline
Ethics in The Public Service
03.2021 - 03.2021
University Overview
Skills
COMPUTER SKILLSundefined
Certification
Zulu - Advanced
Timeline
Regenesys School of Business, IQ Academy
Bachelors from Public Management, Public Finance Management
01.2023 - 12.2024
SCHOOL OF GOVERNMENT
Ethics in The Public Service
03.2021 - 03.2021
IQ College
Higher Certificate from Marketing Management And Research
01.2019 - 12.2020
Manu Technical College
N4 NATIONAL CERTIFICATE IN MANAGEMENT ASSISTANT
Office Practice Information Processing Computer Practice Communications Computer Practice Dictaphone
N5 NATIONAL CERTICATE IN PUBLIC RELATIONS
Office Practice Information Processing Public
01.2017 - 01.2017
IQ Academy
Diploma from Events Management
01.2015 - 01.2016
MARKETING & COMMUNICATIONS ADMINISTRATOR
SAFETY AND SECURITY SETA
10.2014 - Current
Chamber Coordinator
SAFETY & SECURITY SETA
08.2009 - 10.2014
Damelin
Some College (No Degree) from Project Management
01.2007 - 12.2008
Public Relations & Member Service Officer
PUBLIC RELATIONS & COMMUNICATION MANAGEMENT
03.2005 - 12.2006
Prisa Education & Training
Some College (No Degree)
01.2003 - 12.2003
PRISA
PRISA – PUBLIC RELATIONS & COMMUNICATIONS MANAGEMENT
01.2001 - 12.2003
Office Administration
01.2001 - 02.2005
Data Capturer
PRISA EDUCATION & TRAINING CENTRE
10.1999 - 12.2000
PRISA Education & Training
Certificate in Basic Business Communication
(b) Certificate in Basic Principles of Public Relations from Public Relations And Organizational Communication
01.1999 - 01.2000
Lavela High School
Matric (Grade 12)
01.1991 - 12.1992
Seminars and Events Administration Assistant
FINANCIAL DUE
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