Annah Hloboro
Support Banker
Johannesburg
Summary
Achieved top sales numbers and significantly enhanced customer satisfaction at First National Bank by leveraging expert knowledge in consumer banking and exceptional relationship-building skills. Streamlined sales processes and ensured compliance, driving revenue growth and fostering trust through meticulous attention to client needs and banking regulations. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
9
9
years of professional experience
Work History
Banker
First Natinal Bank
05.2021 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Sales and Service Representative
First National Bank
02.2020 - 05.2021
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Drove team revenue totals by bringing in top sales numbers.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
Customer Service Host
First National Bank
04.2015 - 11.2017
- Supported fellow team members during peak periods, providing additional resources for handling high-call volumes effectively without compromising service quality standards.
- Contributed to company growth by proactively identifying areas for process optimization within the department.
- Ensured compliance with industry regulations and company policies while maintaining strict confidentiality of sensitive client information.
- Established rapport with clients by delivering exceptional service tailored to individual preferences and needs.
Education
No Degree - RE
Moonstone
04.2001 -
No Degree - National Diploma (3 Years)
Tshwane University of Technology
Gauteng 04.2001 -
No Degree - Grade 12
Nstwane High School
Gauteng 04.2001 -
Skills
Customer Service
Consumer Banking
Bank Sales
Relationship Management
Account openings
Relationship Building
Know Your Customer
Products and Services Knowledge
Timeline
Banker
First Natinal Bank
05.2021 - Current
Sales and Service Representative
First National Bank
02.2020 - 05.2021
Customer Service Host
First National Bank
04.2015 - 11.2017
No Degree - RE
Moonstone
04.2001 -
No Degree - National Diploma (3 Years)
Tshwane University of Technology
04.2001 -
No Degree - Grade 12
Nstwane High School
04.2001 -
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