Anna Elizabeth Kruger
East London
Summary
Organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Exceptional typing and data entry abilities and results-driven nature. Accuray-driven, service orientated and diligent about completing tasks with little supervision.
Overview
29
29
years of professional experience
11
11
years of post-secondary education
Work History
Principal Clerk
Buffalo City Metropolitan Municipality: Traffic
East London 5201
11.2016 - 03.2023
- Implemented office procedures for improved operational effectiveness.
- Assisted colleagues, promoting a supportive work environment.
- Updated database records regularly for accurate documentation as per guidelines from National Prosecuting Authority.
- Maintained confidentiality.
- Managed office supplies and inventory for day-to-day operations.
- Resolved office-related issues, fostering positive work atmosphere.
- Responded promptly to telephone and email inquiries.
- Oversaw office inventory activities by ordering, requisitions and stock receiving.
- Approve / reject leave, submit monthly payroll, statistics reports.
- Submit year end reports with supporting documents to Auditors.
- Attend monthly meetings within the organization and external stakeholders.
- Managed staff compliment of 18 staff.
Process Clerk
Buffalo City Metropolitan Municipality: Traffic
East London 5201
10.2014 - 10.2016
- Received prosecutions from Officers and captured accurately on system.
- Print and process warrants of arrest, court registers, summonses, representation letters and annexures.
- Upload and update offender information received from proxies and NATIS system.
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
- Assisted colleagues with administrative tasks when needed, fostering a collaborative work environment.
- Answered phones, replied to emails and directed calls to appropriate department.
- File prosecutions in an easily accessible manner.
Filing Clerk
Buffalo City Metropolitan Municipality: Licensing
East London 5201
03.2014 - 09.2014
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Tracked incoming and outgoing files and materials and maintain accurate records for potential discrepancies.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Responded to internal and external requests for information.
- Located missing file materials to help teams meet deadlines
- Performed general administrative tasks, improving overall office productivity.
Temporary Position
Buffalo City Metropolitan Municipality: Licensing
East London 5201
08.2013 - 02.2014
- Undertook general clerical duties including photocopying and scanning; kept the workflow steady and uninterrupted.
- Prepared documentation, ensuring all files were up-to-date and readily available.
- Assisted in customer satisfaction with swift handling of enquiries and complaints.
- Photocopied files scanned records and filed documents by alphabetical order.
Typist Clerk
Wylde & Runchman Inc Attorneys
East London 5201
05.2010 - 07.2013
- Assisted colleagues with typing tasks, enhancing team productivity.
- Performed general clerical duties efficiently, contributing to overall functionality of office.
- Responded to enquiries promptly, ensuring customer satisfaction.
- Follow up on clients and debtors' payments.
- Deliver signed documents to various attorneys and High Court.
- Reception duties, take payments and telephonic enquiries.
- Assist Candidate attorneys when the need arises.
Leave Supervisor
Buffalo City Metropolitan Municipality: HR
East London 5201
12.2007 - 02.2010
- Monitored employee attendance records for maintaining discipline within the team.
- Assist staff and Line Supervisors with leave enquiries and advise of sick leave abuse.
- Capture unpaid leave.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Attend monthly meetings.
- Attend to emails and photocopying of documents.
- Peruse monthly attendance records received against system for accurate capturing and make necessary adjustments.
Senior Process Clerk
Buffalo City Metropolitan Municipality: Traffic
East London 5201
01.1994 - 11.2007
- Ordered office supplies, preventing any shortages that could hinder productivity.
- Prioritised tasks for maximum productivity.
- Maintained confidentiality in handling sensitive information.
- Managed correspondence for effective communication.
- Supervised junior staff members, enhancing their skills and knowledge.
- Updated database records regularly for accurate documentation.
- Approve/reject leave on supervisory level.
- Report hardware and software challenges.
- Ensure court documents are printed promptly.
- Submit monthly statistic reports.
- Responded promptly to phone and email inquiries.
- Managed office supplies and inventory for day-to-day operations.
- Print daily reports, peruse capturers work and make adjustments.
- Assist cash up duties when necessary.
- Assist Senior Officers with information and court dates.
- Processed and managed documentation, facilitating smooth recordkeeping and retrieval.
- Monitored employee attendance records for maintaining discipline within the team.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
Education
Certificate of Higher Education -
Buffalo City TVET College
East London 01.1995 - 06.2006
Skills
Microsoft suite competency
Clerical Support
Database Updates
Excellent Typing speed
Administrative expertise
Data entry efficiency
Confidentiality handling
Telephone etiquette
Languages
Afrikaans
Fluent
Interests
Outdoors
Timeline
Principal Clerk
Buffalo City Metropolitan Municipality: Traffic
11.2016 - 03.2023
Process Clerk
Buffalo City Metropolitan Municipality: Traffic
10.2014 - 10.2016
Filing Clerk
Buffalo City Metropolitan Municipality: Licensing
03.2014 - 09.2014
Temporary Position
Buffalo City Metropolitan Municipality: Licensing
08.2013 - 02.2014
Typist Clerk
Wylde & Runchman Inc Attorneys
05.2010 - 07.2013
Leave Supervisor
Buffalo City Metropolitan Municipality: HR
12.2007 - 02.2010
Certificate of Higher Education -
Buffalo City TVET College
01.1995 - 06.2006
Senior Process Clerk
Buffalo City Metropolitan Municipality: Traffic
01.1994 - 11.2007