Anna Elizabeth Kruger
East London
Summary
Organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Exceptional typing and data entry abilities and results-driven nature. Accuray-driven, service orientated and diligent about completing tasks with little supervision.
Overview
29
29
years of professional experience
11
11
years of post-secondary education
Work History
Principal Clerk
Buffalo City Metropolitan Municipality: Traffic
East London 5201
11.2016 - 03.2023
- Implemented office procedures for improved operational effectiveness.
- Assisted colleagues, promoting a supportive work environment.
- Updated database records regularly for accurate documentation as per guidelines from National Prosecuting Authority.
- Maintained confidentiality.
- Managed office supplies and inventory for day-to-day operations.
- Resolved office-related issues, fostering positive work atmosphere.
- Responded promptly to telephone and email inquiries.
- Oversaw office inventory activities by ordering, requisitions and stock receiving.
- Approve / reject leave, submit monthly payroll, statistics reports.
- Submit year end reports with supporting documents to Auditors.
- Attend monthly meetings within the organization and external stakeholders.
- Managed staff compliment of 18 staff.
Process Clerk
Buffalo City Metropolitan Municipality: Traffic
East London 5201
10.2014 - 10.2016
- Received prosecutions from Officers and captured accurately on system.
- Print and process warrants of arrest, court registers, summonses, representation letters and annexures.
- Upload and update offender information received from proxies and NATIS system.
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
- Assisted colleagues with administrative tasks when needed, fostering a collaborative work environment.
- Answered phones, replied to emails and directed calls to appropriate department.
- File prosecutions in an easily accessible manner.
Filing Clerk
Buffalo City Metropolitan Municipality: Licensing
East London 5201
03.2014 - 09.2014
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Tracked incoming and outgoing files and materials and maintain accurate records for potential discrepancies.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Responded to internal and external requests for information.
- Located missing file materials to help teams meet deadlines
- Performed general administrative tasks, improving overall office productivity.
Temporary Position
Buffalo City Metropolitan Municipality: Licensing
East London 5201
08.2013 - 02.2014
- Undertook general clerical duties including photocopying and scanning; kept the workflow steady and uninterrupted.
- Prepared documentation, ensuring all files were up-to-date and readily available.
- Assisted in customer satisfaction with swift handling of enquiries and complaints.
- Photocopied files scanned records and filed documents by alphabetical order.
Typist Clerk
Wylde & Runchman Inc Attorneys
East London 5201
05.2010 - 07.2013
- Assisted colleagues with typing tasks, enhancing team productivity.
- Performed general clerical duties efficiently, contributing to overall functionality of office.
- Responded to enquiries promptly, ensuring customer satisfaction.
- Follow up on clients and debtors' payments.
- Deliver signed documents to various attorneys and High Court.
- Reception duties, take payments and telephonic enquiries.
- Assist Candidate attorneys when the need arises.
Leave Supervisor
Buffalo City Metropolitan Municipality: HR
East London 5201
12.2007 - 02.2010
- Monitored employee attendance records for maintaining discipline within the team.
- Assist staff and Line Supervisors with leave enquiries and advise of sick leave abuse.
- Capture unpaid leave.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Attend monthly meetings.
- Attend to emails and photocopying of documents.
- Peruse monthly attendance records received against system for accurate capturing and make necessary adjustments.
Senior Process Clerk
Buffalo City Metropolitan Municipality: Traffic
East London 5201
01.1994 - 11.2007
- Ordered office supplies, preventing any shortages that could hinder productivity.
- Prioritised tasks for maximum productivity.
- Maintained confidentiality in handling sensitive information.
- Managed correspondence for effective communication.
- Supervised junior staff members, enhancing their skills and knowledge.
- Updated database records regularly for accurate documentation.
- Approve/reject leave on supervisory level.
- Report hardware and software challenges.
- Ensure court documents are printed promptly.
- Submit monthly statistic reports.
- Responded promptly to phone and email inquiries.
- Managed office supplies and inventory for day-to-day operations.
- Print daily reports, peruse capturers work and make adjustments.
- Assist cash up duties when necessary.
- Assist Senior Officers with information and court dates.
- Processed and managed documentation, facilitating smooth recordkeeping and retrieval.
- Monitored employee attendance records for maintaining discipline within the team.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
Education
Certificate of Higher Education -
Buffalo City TVET College
East London 01.1995 - 06.2006
Skills
Microsoft suite competency
Languages
Afrikaans
Fluent
Interests
Outdoors
Timeline
Principal Clerk
Buffalo City Metropolitan Municipality: Traffic
11.2016 - 03.2023
Process Clerk
Buffalo City Metropolitan Municipality: Traffic
10.2014 - 10.2016
Filing Clerk
Buffalo City Metropolitan Municipality: Licensing
03.2014 - 09.2014
Temporary Position
Buffalo City Metropolitan Municipality: Licensing
08.2013 - 02.2014
Typist Clerk
Wylde & Runchman Inc Attorneys
05.2010 - 07.2013
Leave Supervisor
Buffalo City Metropolitan Municipality: HR
12.2007 - 02.2010
Certificate of Higher Education -
Buffalo City TVET College
01.1995 - 06.2006
Senior Process Clerk
Buffalo City Metropolitan Municipality: Traffic
01.1994 - 11.2007
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