Apiwe Hope Totie
Blue Downs
Summary
I am a young lady who is career driven, hardworking and a fast learner wanting to secure a responsible career opportunity to fully unleash my potential, while making a significant contribution to the success of the company.
Overview
12
12
years of professional experience
Work History
Assistant Teacher
Ngudle Primary School
Eastern Cape, South Africa
06.2025 - 12.2026
- Provided one-to-one support to students requiring additional help, focusing on building confidence and academic skills.
- Monitored student progress through regular assessments, providing feedback to lead teachers for targeted support.
- Supported teachers in setting, administering and grading assignments and communicated students' progress to parents.
Front Office Administrator
Salt Employee Benefits
10.2019 - 11.2024
- Administration of provident fund, funeral, death and disability claims
- Maintained client records and ensured compliance with company policies
- Provided face to face , telephonically & email client support and handled queries professionally.
- Assisted with document processing and data capturing.
- Coordinated office administrative functions.
Customer Service Consultant
MMI Holdings
Cape Town
01.2018 - 01.2019
- Supported administration of pension and provident fund processes
- Assisted with data capturing and record management
- Ensured accurate filing and documentation.
- Ensured accurate filing and documentation.
- Gained experience in financial services administration.
Massage therapist
Mangwanani Spa
Cape Town
01.2015 - 12.2017
- Delivered professional client services (swedish massage, facials, manicures and pedicures).
- Maintained client records and bookings.
- Developed strong interpersonal and customer service skills.
Education
Diploma - Public Administration
Damelin College
Cape Town, South Africa05-2023
Skills
- Microsoft Office (Outlook, Word, Powerpoint & Excel)
- Customer service (telephonically & face-to-face)
Custom Section
IsiXhosa, Fluent, English, Fluent, Excel, PowerPoint, Outlook, Graduate of Chrysalis Academy
References
- Mr Thanduxolo Stemela, Principal (Ngudle PS), 0730102185
- Mr Fidel Nemavhidi, Manager (Salt Employee Benefits), 0793433008, NemavhidiM@salteb.co.za
- Ms Nokuzola Nqinana, Manager (Mangwanani Spa), 0732029600
Timeline
Assistant Teacher
Ngudle Primary School
06.2025 - 12.2026
Front Office Administrator
Salt Employee Benefits
10.2019 - 11.2024
Customer Service Consultant
MMI Holdings
01.2018 - 01.2019
Massage therapist
Mangwanani Spa
01.2015 - 12.2017
Diploma - Public Administration
Damelin College