Ann Nene
Johannesburg
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Cashier
Khanya Phamarcy
Johannesburg
11.2022 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
Office Administrator
Ellicidor 178cc
Johannesburg
01.2018 - 03.2020
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
Brewery Assistant
Soweto Gold
Johannesburg
01.2017 - 12.2017
- Maintained and monitored cleanliness standards in the brewery.
- Organized and tracked inventory of raw materials, packaging materials, finished goods, and other supplies.
- Cleaned brewing vessels, tanks, pipes, hoses, pumps, filters, floors and walls using appropriate cleaning solutions.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
Brand Ambassador
The Creative Counsel
Johannesburg
04.2013 - 06.2016
- Organized promotional events to introduce new products and services to the public.
- Developed and executed brand awareness campaigns to increase customer engagement.
- Provided detailed reports on promotional activities and sales results.
- Attended trade shows, conferences, and other marketing events as a representative of the company.
- Distributed flyers, brochures, and other materials at promotional events.
- Conducted market research surveys to gather information about target audiences.
Education
High School Diploma -
Orlando West High
Johannesburg, Soweto12-2012
Skills
- Payment Processing
- Cash Register Operation
- POS Systems
- Customer Service
- Time Management Skills
- Written and Verbal Communication
- Product Knowledge
Languages
English
First Language
Timeline
Cashier
Khanya Phamarcy
11.2022 - Current
Office Administrator
Ellicidor 178cc
01.2018 - 03.2020
Brewery Assistant
Soweto Gold
01.2017 - 12.2017
Brand Ambassador
The Creative Counsel
04.2013 - 06.2016
High School Diploma -
Orlando West High
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