Geeta Chaulagain
Dubai
Summary
Dynamic Senior Hostess with a proven track record in guest relations, reservation management, and effective communication. Committed to delivering exceptional customer satisfaction through strong problem-solving and leadership skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Hostess - Food & Beverage
Hyatt Place Dubai Al rigga
Dubai
01.2024 - Current
- Coordinated with kitchen staff to ensure timely food service and accurate orders.
- Trained new hostesses on customer service standards and operational procedures.
- Developed positive relationships with guests to encourage repeat visits and loyalty.
- Maintained updated records regarding reservations and walk-ins.
- Reconciled cash drawers at end of shift to ensure accuracy.
- Oversaw cash handling procedures ensuring accuracy when processing payments from customers.
- Conducted regular inventories of supplies needed for hosting duties.
Associate - Food & Beverage
Hyatt Place Dubai Al rigga
Dubai
12.2022 - 12.2023
- Ensured optimal seating arrangements and minimal wait times through effective management of guest reservations.
- Greeted customers, addressed inquiries, and recommended specials to maximize profits.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Waitress
Vienna Bakery & Cafe
Lalitpur
03.2020 - 10.2022
- Addressed customer complaints and concerns promptly, ensuring excellent service delivery.
- Took and delivered food and drink orders to guests efficiently.
- Maintained clean workstations by restocking supplies and wiping down surfaces.
- Ensured food safety and sanitation to protect customers from foodborne illnesses.
- Checked in with customers during meal service to confirm satisfaction levels.
- Processed payments accurately, providing change and printing receipts for customers.
Waitress Trainee
A-one Hotel & Cafe
Kathmandu
05.2019 - 01.2020
- Facilitated customer menu selections and dietary preferences to enhance satisfaction.
- Collaborated with kitchen staff to communicate special requests and modifications.
- Executed proper table setup and maintenance for optimal dining experiences.
- Adhered to health and safety regulations during food and beverage handling.
- Applied effective order-taking techniques to ensure accuracy in service.
- Resolved customer complaints promptly and professionally to maintain high standards.
- Participated in training sessions to deepen knowledge of food and beverage offerings.
Education
10 + 2 -
Nepal Education Board
NEPALSkills
- Guest relations and customer service
- Reservation management
- Menu expertise
- Inventory management
- Waitlist coordination
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Nepali
Native
Native
Certification
Basic Food Safety – Dubai Municipality
Accomplishments
Best employee - Multiple times
Affiliations
Taskforce - Oktoberfest, Grand Hyatt Dubai
Timeline
Senior Hostess - Food & Beverage
Hyatt Place Dubai Al rigga
01.2024 - Current
Associate - Food & Beverage
Hyatt Place Dubai Al rigga
12.2022 - 12.2023
Waitress
Vienna Bakery & Cafe
03.2020 - 10.2022
Waitress Trainee
A-one Hotel & Cafe
05.2019 - 01.2020
10 + 2 -
Nepal Education Board