Anitha Siqhaza
Insurance Broker
Cape Town
Summary
Dynamic leader with a proven track record at Outworx, enhancing team performance and streamlining operations. Expert in leveraging problem-solving and mentoring skills to achieve high standards of service delivery. Excelled in building strong relationships and improving workflow processes, significantly boosting team motivation and collaboration.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Junior Team Leader And SME
Outworx
Cape Town
03.2024 - Current
- Assisted upper management in setting performance objectives for the team, aligning goals with company priorities.
- Implemented quality control measures to maintain high standards of service delivery throughout all stages of project execution.
- Established clear expectations for junior staff members by setting performance benchmarks and providing regular progress updates.
- Identified areas for improvement in workflow processes, implementing necessary changes to streamline operations.
- Doing coaching and side by sides to improve performance
- Assisting with QA performance by sharing best practice
Insurance Broker
Outworx
07.2023 - Current
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Getting new business, setting policies for clients
Insurance Customer Service Representative
Teleperformance
Cape Town
01.2021 - 06.2022
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Assessed customer needs and recommended suitable insurance policies
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Assessed customer needs and recommended suitable insurance policies.
Customer Service Advisor
Woolworths Financial Services
Cape Town
08.2016 - 02.2020
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Managed department call volume of 60 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Maintained 5 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
Education
High School Diploma -
Fezeka High
Cape Town, South Africa 01.2024 - 12.2024
Skills
Team motivation
Collaborative approach
Influencing skills
Meeting facilitation
Teamwork and collaboration
People management
Problem-solving
Mentoring
Coaching
References
Person : Rapelang Zulu (Outworx)
Contact : +27 65 304 9377
Person : Rolf De Lange (Teleperformance)
Contact : +27 82 568 9647
Person : Yusra Adams (WFS)
Contact : +27 72 581 7938
Timeline
Junior Team Leader And SME
Outworx
03.2024 - Current
High School Diploma -
Fezeka High
01.2024 - 12.2024
Insurance Broker
Outworx
07.2023 - Current
Insurance Customer Service Representative
Teleperformance
01.2021 - 06.2022
Customer Service Advisor
Woolworths Financial Services
08.2016 - 02.2020
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