Anita Mphathiseni
Cape Town,Western Cape
Summary
Business management graduate with a strong academic and professional track record. Experienced in customer service and procurement support, demonstrating a proactive approach to category management. Possesses analytical skills and expertise in vendor relations and inventory management. Committed to achieving team objectives and fostering business growth.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Category assistant
Melbro Wholesale
Cape Town, Western Cape
2025.10 - Current
- Maintain and update product listings, SKUs and pricing in internal systems.
- Monitor competitor activities, aiding strategic planning efforts, assist in competitor price tracking and market analysis.
- Ensure accurate product information (descriptions, images, specifications).
- Communicate with suppliers regarding orders, pricing updates and product information.
- Conduct market research for product performance improvement.
- Assist in onboarding new vendors.
- Monitor supplier performance (delivery times, fill rates, quality compliance).
- Support Category Manager in strategic planning and review meetings.
- Prepare documentation for supplier negotiations led by the Category Manager.
- Track incoming shipments and resolve supply discrepancies.
Customer service clerk
Melbro Retail
Cape Town, Western Cape
2023.01 - 2025.09
- Managed high-volume calls, leading to reduced customer wait time.
- Coordinated with other departments for seamless customer service operations.
- Enhanced communication with customers through active listening and clear verbal responses.
- Improved customer satisfaction by resolving complaints promptly.
- Recommended products and services, resulting in upselling opportunities.
- Worked collaboratively in a team environment leading to increased productivity levels.
- Processed merchandise returns, resulting in enhanced customer trust.
- Utilized conflict resolution techniques to handle difficult situations effectively.
- Provided exceptional service for improved client retention.
- Attended training sessions regularly to stay updated on company policies and procedures.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Education
NVQ Level 5 - Business Management
Northlink College
2021.01 - 2022.06
Skills
- Strong analytical and numerical skills
- Proficiency in Excel
- Supplier relationship
- Buyer relationship building
- Market research acumen
- Attention to detail
- Commercial awareness
- Communication and negotiation skills
- Time management and organizational ability
Timeline
Category assistant
Melbro Wholesale
2025.10 - Current
Customer service clerk
Melbro Retail
2023.01 - 2025.09
NVQ Level 5 - Business Management
Northlink College
2021.01 - 2022.06