Anisa Ismail
Executive Branch Administrator | Liberty Standard Bank Group
Durban,Durban, KwaZulu-Natal
Summary
Dynamic Executive Branch Administrator with over 12 years of experience in financial services, specializing in operational excellence, governance, and strategic support to senior leadership. Proven ability to enhance efficiency, strengthen risk management, and drive business performance through effective stakeholder engagement and structured coordination. Recognized for strong leadership, financial acumen, and adaptability, with advanced certifications in Risk Management, Project Management, and Leadership Development. Respected for organizational skills, problem-solving, and commitment to fostering a culture of collaboration, continuous improvement, and high performance.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Executive Branch Administrator
Liberty Standard Bank Group
Durban
2017.02 - Current
- Provide strategic operational and executive support to Branch Leadership and Sales Executives.
- Manage complex executive diaries and stakeholder engagements.
- Coordinate onboarding of new Advisers including system access and compliance documentation.
- Monitor branch expenditure, petty cash, T&E claims, and support annual budget planning.
- Prepare executive presentations, reports, and leadership communications.
- Coordinate regional events, recognition ceremonies, and strategic meetings.
- Maintain confidentiality in handling sensitive business matters.
- Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.
Administrator to Branch Manager
Liberty Standard Bank Group
Durban
2015.03 - 2017.01
- Delivered executive diary management and meeting coordination.
- Managed logistics for leadership meetings and executive hospitality.
- Ensured documentation readiness and professional presentation standards.
Personal Assistant to Financial Advisot
Liberty Life
2014.01 - 2015.02
- Provided full executive support to Financial Adviser.
- Coordinated client meetings and prepared compliance-ready documentation.
- Managed professional correspondence and reporting.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Maintained appropriate filing of personal and professional documentation.
- Updated and maintained confidential databases and records.
Education
Certificate of Competence - Developing Women Leaders
University of Cape Town Graduate School of Business
2025-11
Certificate of Competence - Project Management
University of The Witwatersrand
2025-09
Certificate of Competence - Foundations of Risk Management
University of The Witwatersrand
2025-06
Certificate of Competence - Leading with Impact
Gordon Institute of Business Science
2024-11
Certificate of Competence - Coaching for High Performance
University of the Witwatersrand
2024-01
Grade 12 -
Grove End Secondary School
2013
Skills
SAP NetWeaver
Coupa
Office administration
Relationship management
Budget planning
Branch operations management
Team player
Relationship building and management
Event planning
Executive support
Project management
Vendor negotiations
Interests
Reading, Travel, Music, Hiking, Padel & Sport
Timeline
Executive Branch Administrator
Liberty Standard Bank Group
2017.02 - Current
Administrator to Branch Manager
Liberty Standard Bank Group
2015.03 - 2017.01
Personal Assistant to Financial Advisot
Liberty Life
2014.01 - 2015.02
Certificate of Competence - Coaching for High Performance
University of the Witwatersrand
Certificate of Competence - Developing Women Leaders
University of Cape Town Graduate School of Business
Certificate of Competence - Project Management
University of The Witwatersrand
Certificate of Competence - Foundations of Risk Management
University of The Witwatersrand
Certificate of Competence - Leading with Impact
Gordon Institute of Business Science
Grade 12 -
Grove End Secondary School
STRATEGIC COMPETENCIES
- Executive & C-Suite Support
- Operational Governance & Compliance
- Risk & Control Awareness
- Budget Planning & Expense Oversight
- Project & Event Management
- Stakeholder & Relationship Management
- Diary & Workflow Optimisation
- SAP NetWeaver & Coupa
- Advanced Microsoft Office Suite
ADDITIONAL INFORMATION
Code 8 Driver’s License | Own Vehicle