Anina Brand
Gordon's Bay
Summary
Client-focused Registry Agent committed to effectively researching information including personal property, litigation, and real estate. A determined employee with over 10 years working in busy office settings. Offering proofreading and editing talents. Also adept in office administration, reception, catering and general management of small businesses as well as patient administration and pharmacy assistance.
Overview
41
41
years of professional experience
Work History
Owner
DIE MEUBELMARK
01.2008 - 01.2009
- Shop floor bargaining, Admin, Debtors, Stock Buyer, Staff Management, Stock Pricing
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reason for leaving: sold business
Owner
SUPA - CLEAN
01.2002 - 01.2007
- Cleaning Services, ie: Cleaning of holiday accommodation, carpets, lounge suites, blinds, windows and valet services
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Sold business and moved to SA.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Reported issues to higher management with great detail.
Estate Agent
Laura Ann Real Estates
01.2001 - 12.2001
- Selling of Properties
- Maintained up-to-date knowledge of local market trends to provide accurate pricing recommendations for sellers.
- Collaborated with mortgage brokers, inspectors, appraisers, and attorneys to streamline the buying and selling process for clients.
- Streamlined property search processes for buyers by carefully assessing their needs and providing targeted listings for consideration.
- Guided first-time homebuyers through the purchasing process, ensuring a smooth transaction and positive experience.
- Mitigated potential issues during negotiations by proactively addressing concerns between buyers and sellers before they escalated into larger problems.
- Increased property sales by developing and implementing strategic marketing plans for each listing.
- Expanded business reach by networking with industry professionals and participating in local real estate events.
- Managed property transactions from initial consultations to closing, maintaining clear communication with all parties involved.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Reason for leaving: property market was down
Personal Assistant
AAA ENGINEERING
01.1998 - 01.2000
- Debtors and Creditors, Petty Cash, Debt Collecting, Typing of documents, invoices and statements
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Displayed absolute discretion at handling confidential information.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Reason for leaving: became an estate agent
Restaurant Management
BUSH BABIES RESTAURANT
01.1997 - 01.1998
- Buying of Stock, Staff Supervision, Cashier, Petty Cash, Waitress/ Barlady
- Consistently met or exceeded daily performance goals related to speed of service and order accuracy rates as set forth by restaurant management.
- Assisted with ordering ingredients from vendors, ensuring freshness and quality while adhering to budget limitations set by the restaurant management team.
- Supported restaurant management in achieving a positive work environment through proactive assistance with server tasks and consistently demonstrating professionalism during shifts.
- Oversaw budget preparation and financial reporting processes in conjunction with restaurant management.
- Contributed to successful marketing campaigns by collaborating with the restaurant management team on special event menus.
- Conducted workshops on menu planning, food cost analysis, and purchasing best practices for efficient restaurant management.
- Prepared appetizing dishes according to established recipes while adhering to quality control measures set by the restaurant management.
- Consistently met or exceeded performance metrics set by restaurant management, demonstrating dedication to the role and exceptional work ethic.
- Collaborated with restaurant management to design successful promotions and special events that increased customer traffic.
- Assisted restaurant management with preparation of realistic budget and menu that enabled business success.
- Reason for leaving: personal
Switchboard
ROAD RUNNERS
01.1993 - 01.1995
- Petty Cash
- Tracing of Waybills
- Data Capturing on Spreadsheet
- Tracing of Delivery Notes and dealing with truck drivers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
- Enhanced efficiency in daily operations by organizing and maintaining office filing systems.
- Optimized time management for the owner with effective calendar organization and event coordination.
- Safeguarded sensitive information through meticulous maintenance of confidential files and records.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Manager
Pep Stores
01.1991 - 12.1992
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive
- Reason for leaving: moved back to Namibia
- Process improvement initiatives and resource management.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Immigration Officer
Oliver Tambo International Airport
01.1987 - 12.1990
- Improved inter-agency communication by participating in meetings, conferences, and training sessions related to immigration enforcement issues.
- Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing a threat to national security.
- Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
- Demonstrated cultural sensitivity during interactions with diverse populations from around the world seeking entry into the United States.
- Supported efforts aimed at combating human trafficking by identifying victims, working closely with victim support services, and pursuing offenders within the scope of my role as an Immigration Officer.
- Exemplified teamwork by collaborating effectively with colleagues, sharing knowledge and expertise to improve overall performance within the organization.
- Issued visas to visitors stating how long visitor is permitted to legally stay in country.
- Supervised deportation transitions to help visitors find means of transport back to home country.
- Collected and arranged client documents and data for application submission.
- Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
- Reason for leaving: maternity responsibilities
Dental Lab Admin Assistant
Burmeister Dental Lab
01.1985 - 12.1986
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Developed and maintained filing systems to facilitate easy access to information.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Keeping of gold register
- Reason for leaving: moved back to South Africa
Patient Care Administrator
Windhoek State Hospital
01.1984 - 12.1984
- Implemented effective staff scheduling to ensure optimal coverage for patient needs while managing labor costs.
- Reduced errors in data entry by implementing a thorough verification process for patient information updates.
- Evaluated the effectiveness of existing operational processes and implemented innovative solutions for improvement when necessary.
- Championed a culture of continuous learning within the workplace, staying up-to-date with industry trends and encouraging staff members to do the same.
- Receptionist work
- Patient admittance
- Keeping patient register
- Revenue management
- Optimized office organization by implementing an effective filing system for easy retrieval of medical records when needed.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Reason for leaving: decided to work regular office hours elsewhere
Proofreading
Rev Com
01.2022 - 12.2024
- Enhanced manuscript quality by providing comprehensive editing and proofreading services.
- Enhanced translation accuracy by thoroughly proofreading and editing German-English documents.
- Enhanced editorial quality by implementing strict guidelines and thorough proofreading processes.
- Reduced administrative errors significantly by proofreading internal memos before distribution to respective parties.
Admin Assistant
BORCOR CONSTRUCTION
02.2019 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Filing
- Salaries
- Correspondence
- Reason for leaving: personal
- Scheduled office meetings and client appointments for staff teams.
Admin Assistant
Quindau Construction
03.2018 - 11.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Labour complaints
- Parts and building materials purchasing
- Licensing of vehicles and trucks
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Reason for leaving: personal
- NATIS vehicle registrations for new fleet
Receptionist Administrator
Aya's Nail And Beauty Salon
09.2016 - 10.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Reason for leaving: Business closed down
Pharmacy Assistant
Tropper's Pharmacy
01.2010 - 12.2012
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filing orders.
- Merchandised over-the-counter goods and rotated stock.
- Mixing of tinctures and counting tablets
- Reason for leaving: relocated to Namibia
Education
Diploma - Real Estate
Estate Agency Board
Swakopmund12.2001
High School Diploma - Matric
Windhoek High School
Windhoek12.1983
Skills
- Editing and proofreading
- Transcript Proofreading
- Advanced proofreading abilities
- Proofreading expertise
- Administration skills
- Management
- Sales
- Patient administration
- Computer skills
- Marketing
- Conflict management
- Catering
Timeline
Proofreading
Rev Com
01.2022 - 12.2024
Admin Assistant
BORCOR CONSTRUCTION
02.2019 - 07.2020
Admin Assistant
Quindau Construction
03.2018 - 11.2018
Receptionist Administrator
Aya's Nail And Beauty Salon
09.2016 - 10.2017
Pharmacy Assistant
Tropper's Pharmacy
01.2010 - 12.2012
Owner
DIE MEUBELMARK
01.2008 - 01.2009
Owner
SUPA - CLEAN
01.2002 - 01.2007
Estate Agent
Laura Ann Real Estates
01.2001 - 12.2001
Personal Assistant
AAA ENGINEERING
01.1998 - 01.2000
Restaurant Management
BUSH BABIES RESTAURANT
01.1997 - 01.1998
Switchboard
ROAD RUNNERS
01.1993 - 01.1995
Manager
Pep Stores
01.1991 - 12.1992
Immigration Officer
Oliver Tambo International Airport
01.1987 - 12.1990
Dental Lab Admin Assistant
Burmeister Dental Lab
01.1985 - 12.1986
Patient Care Administrator
Windhoek State Hospital
01.1984 - 12.1984
Diploma - Real Estate
Estate Agency Board
High School Diploma - Matric
Windhoek High School
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