ANICIA MPINZILE
DAR ES SALAA,
Summary
Personable and dedicated Customer Service Representative with extensive experience in Communication industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Care Agent
PCCI
DAR ES SALAAM
08.2017 - 06.2023
- Communicated effectively with other departments to resolve customer issues promptly.
- Troubleshot technical problems related to products or services provided by the company.
- Developed strategies to increase customer retention rates.
- Monitored incoming calls from customers, ensuring all were answered in a timely manner.
- Utilized problem-solving skills to identify root cause of customer issues.
- Provided detailed information about products and services upon request.
- Adhered to established policies when handling customer inquiries.
- Suggested additional products or services that may be beneficial for customers.
- Ensured that each call was handled in accordance with company standards.
Accountant
SUMA JKT
DAR ES SALAAM
07.2015 - 10.2015
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Prepared monthly closing entries for multiple companies' books of records.
- Performed general ledger reconciliations on a timely basis.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Collaborated with cross-functional teams to ensure effective communication between finance department activities and operations.
- Calculated and prepared checks for utilities, taxes and other payments.
- Analyzed balance sheets for mistakes and inaccuracies.
Education
BBA - Business Administration
TANZANIA INSTITUTE OF ACCOUNTANCY
DAR ES SALAAM12-2016
Skills
- Escalation management
- Payment Processing
- Senior leadership support
- CRM Software
- Complaint Handling
- Customer Service
- Data Entry
- Product Education
- Inbound Customer Service
- Problem Resolution
- Customer Relations
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Care Agent
PCCI
08.2017 - 06.2023
Accountant
SUMA JKT
07.2015 - 10.2015
BBA - Business Administration
TANZANIA INSTITUTE OF ACCOUNTANCY
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