SAP
Angelo Da Luz
IT Technician
Secunda
Summary
I am an experienced IT professional with over 13 years of retail experience, including supervisory and managerial roles. I'm proficient in Microsoft Office, Microsoft 365, and website development, with solid skills in HTML and Shopify. I have advanced proficiency in both macOS and Windows, and I'm also familiar with Linux at a beginner level. My networking skills are at a mid-advanced level, and I pay close attention to detail in computer setup, hardware, and software. I'm also knowledgeable in virus removal and remote support tools. Additionally, I have hands-on experience with CCTV systems and running my own online store. I've also worked in the U.S. on a seasonal work visa. I'm committed to staying current with the latest technology trends across both computers and mobile devices.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Food & Beverage Manager
Roots Butchery Emba
11.2011 - 12.2012
- Reason: Better Offer
- HR: Paul
- Number: 084-356-1104
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
General Manager. IT Tech, Office Admin, Supervisor, Floor & Maintenance
Pick n' Pay Family Store Secunda
12.2012 - 03.2025
- HR: Louise
- Number: 017-634-2883
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
- Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
Ride Maintenance, Game Worker, IT Admin
Sam's Amusement & Carnival Inc
03.2025 - Current
- (USA, Oklahoma)
- CEO: Jodi
- Number: Given Upon Request
- Improved player retention by designing engaging in-game events and challenges.
- Answered guest questions to provide fun game experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Explained and demonstrated games and attractions to assist guests.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Delivered information and details of interest about facility to visitors.
- Set up promotional displays and equipment for special events and activities.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Education
Grade 10 - English, Afrikaans, Mathematics, Natural Science, Economical Management Science, Arts & Culture, Life Orientation, Computer Typing
Platorand School
Belfast, South Africa01.2009
Skills
Technical Skills: Proficiency in Microsoft Office, Microsoft 365, HTML, website development, and Shopify
Operating Systems: Advanced proficiency in macOS and Windows, and beginner-level Linux knowledge
Networking Skills: Mid-advanced networking abilities
Customer Service: 13 years of retail experience, including supervisory and managerial roles, and point-of-sale knowledge
IT Management: Experience as the main IT manager at a retail store
Additional Experience: Seasonal work in America for about nine months on a work visa
Continuous Learning: Keeping up-to-date with the latest technology trends in both computers and mobile devices
Software
Mirosoft Office
Billdu
Zoho Billing
Canva
CCTV
Windows
Mac OS
POS
Interests
Swimming
Traveling
Music
Computers
Personal Information
- ID Number: 9104075009085
- Dependents: None
- Health Status: Good
- Criminal Record: None
- Date of Birth: 1991-04-07
- Gender: Male
- Nationality: South African
- Driving License: None
- Marital Status: Single
- Religion: Christian
- ID Number: 9104075009085
Full Names
Angelo Gabriel Vieira
Timeline
Ride Maintenance, Game Worker, IT Admin
Sam's Amusement & Carnival Inc
03.2025 - Current
General Manager. IT Tech, Office Admin, Supervisor, Floor & Maintenance
Pick n' Pay Family Store Secunda
12.2012 - 03.2025
Food & Beverage Manager
Roots Butchery Emba
11.2011 - 12.2012
Grade 10 - English, Afrikaans, Mathematics, Natural Science, Economical Management Science, Arts & Culture, Life Orientation, Computer Typing
Platorand School