Angelique Christolene Jansen

• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
• Mentored junior team members and store teams fostering a positive work environment and encouraging professional growth.
• Championed continuous improvement initiatives within the department, fostering an innovative culture focused on delivering exceptional customer experiences.
• Evaluated employee performance regularly, providing constructive feedback to promote ongoing professional development.
• Oversee customer service operations across 74 CTM stores within the South Africa.
• Maintained high service standards and upheld CTM’s commitment to customer satisfaction.
• Compiled and prepared comprehensive quarterly board reports for the Director to support strategic decision-making.
• Ensured that maintenance tasks in the Operations Office were consistently carried out and up to standard.
• Managed and coordinated all travel bookings for the CTM Group, ensuring cost-effectiveness and smooth logistics.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Maintained high housekeeping standards to ensure the store was clean, organized, and ready for trading each day.
• Oversaw all store administrative duties to ensure records were accurate and up to date.
• Supervised merchandising in line with Visual Merchandising (VM) guidelines to create appealing displays.
• Managed stock ordering to maintain optimal inventory levels and support sales targets.
• Monitored daily cash-up processes and ensured compliance with company financial procedures.

Delivered excellent customer service, fostering customer loyalty and repeat