Angelique Van Der Sandt
Self Employed
Pretoria
Summary
Adept at business management and customer relations, significantly enhanced client loyalty and operational efficiency at Capital Auto World. My proactive approach in negotiations and client interactions, coupled with a strong foundation in budget administration and labor relations, consistently drives growth and fosters positive workplace dynamics.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Owner
Purple Ladybug Upholster
Montana
08.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Client Relationship Manager
Capital Auto World
02.2019 - 08.2022
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Managing of the sales department, reports, meeting targets and implementing new processes.
- Seeing to floorplan for dealer capital
- Overseeing the recon once new vehicles have been purchased
Customer Service Representative
Sumtaka Tours
Centurion
04.2016 - 02.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Waitress
Crawdaddy's
Centurion
03.2014 - 04.2016
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
High School Diploma -
Tuine
Pretoria, South Africa 01.2009 - 12.2013
Skills
Business management
Customer relations
Labor relations
Budget administration
Relationship building
Client service
Small business operations
Sales management
Marketing
Staff management
Timeline
Owner
Purple Ladybug Upholster
08.2022 - Current
Client Relationship Manager
Capital Auto World
02.2019 - 08.2022
Customer Service Representative
Sumtaka Tours
04.2016 - 02.2019
Waitress
Crawdaddy's
03.2014 - 04.2016
High School Diploma -
Tuine
01.2009 - 12.2013
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