Angelique Van Loggerenberg
Regional Manager
Claremont
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Seasoned Regional Manager well-versed in sales, team and business leadership. Knowledgeable of business operations in Retail industry. Offering 20 years of experience and dedication to growth.
Overview
22
22
years of professional experience
Work History
Regional Manager
The Bedmart
Gauteng
04.2022 - 09.2023
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Spearheaded market expansion plans for senior leadership.
- Developed brand expansion initiatives across sales, marketing and advertising campaigns.
Customer Service Manager
JD Fleet Rosslyn
Gauteng
06.2021 - 03.2022
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
Region Manager
JD Group - Russells
Mpumalanga
03.2009 - 04.2014
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Defined revenue and sales targets and motivated staff to exceed expectations.
- Attracted, retained and developed top talent to enhance team performance.
- Recognized and rewarded performance to motivate continued success.
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
Store Manager
JD Group - Russells
Gauteng
11.2001 - 02.2014
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
High School Diploma -
High School Tuine
Pretoria Gardens 04.2001 -
Skills
Staff Management
Sales Development
Business development and planning
Strategic planning
Sales expertise
Operations
Goals and performance
Product and service sales
Personnel management
Staff recruiting
Marketing campaigns
Leadership skills
Business planning
Operations management
Budgeting
Commercial awareness
Business administration
Accomplishments
- Supervised team of 45 staff members.
- Achieved 2nd best regional manager by showing a positive profit for a 12 month period with consistent mentoring and motivating the team leaders and regularly analyzing each store for growth.
- Achieved set budgets monthly on regional sales targets by introducing The one on one booklet for each store to implement and have discussion with each person daily, to ensure each member in the team contribute to achieving
Trained at JD Group the following roles:
1. Signed off as a Facilitator
2. Recruiting
3. Profit and Loss management
4. Performance management
5.Individual Developing Program
6. Standard OHASA
7. IR - Disciplinary processes and factors
8. Merchandising
9. Marketing
10. Customer service
11. Selling skills
12. Stock management
Timeline
Regional Manager
The Bedmart
04.2022 - 09.2023
Customer Service Manager
JD Fleet Rosslyn
06.2021 - 03.2022
Region Manager
JD Group - Russells
03.2009 - 04.2014
Store Manager
JD Group - Russells
11.2001 - 02.2014
High School Diploma -
High School Tuine
04.2001 -