Angelique Overmeyer
Accounts Administrator
Cape Town, South Africa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Accounts Administrator
Dr Gavin Galloway
01.2011 - Current
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Safeguarded vital patient information from loss or damage through proper storage techniques and disaster recovery planning efforts.
- Reduced errors in patient billing by carefully verifying insurance information during the registration process.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Minimized potential reimbursement delays by verifying the accuracy and completeness of diagnostic codes entered into patient records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified accuracy of patient information in medical records.
- Facilitated clear communication between medical providers, insurance companies, and patients for smooth billing operations.
- Ensured accurate coding and billing practices, resulting in reduced claim rejections and faster reimbursements.
- Improved cash flow by negotiating payment plans with patients experiencing financial difficulties.
- Resolved complex billing issues involving multiple parties by effectively coordinating communication among healthcare providers, insurers, and patients.
- Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
- Updated and maintained patient accounts within the billing system, ensuring accurate records for future invoicing and reimbursement processes.
- Organized and filed all necessary documentation related to medical billing procedures, maintaining a streamlined office environment conducive to efficient operations.
- Posted payments and collections on regular basis.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Liaised between patients, insurance companies, and billing office.
- Delivered timely and accurate charge submissions.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Collected payments and applied to patient accounts.
- Verified insurance of patients to determine eligibility.
- Utilized various software programs to process customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Disbursed petty cash by recording entries and verifying documentation.
- Generated monthly billing and posting reports for management review.
- Maintained accurate records of customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Used data entry skills to accurately document and input statements.
Medical Receptionist
Dr Andrew Ivey
Cape Town
01.2009 - 12.2010
- Streamlined appointment scheduling for improved patient flow and reduced wait times
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
Education
Some College (No Degree) - Information Technology
PC Training & Business College
Cape Town, South Africa 04.2001 -
High School Diploma -
Windsor High School
Cape Town, South Africa 01.1994 - 12.1998
Skills
Bank Reconciliation
Invoice Processing
Credit Control
Expense Tracking
Data Entry
Account Reconciliation
Data Analysis
Cash Management
Attention to Detail
Multitasking
Time Management
Organizational Skills
Payment posting
Patient account management
Insurance Verification
Medical terminology understanding
Claim submission
Collections experience
ICD-10 Proficiency
CPT coding knowledge
Continuous learning mindset
Healthcare Industry Knowledge
Medical Coding Expertise
Records Management
Claims review
Billing and Collection Procedures
Claims Processing
Clerical Support
Multitasking and Organization
Records Maintenance
Invoice Coding
Patient Collections
MedeMass Plus & SwitchComm Plus Software
Insurance Billing
Medical record security
Collection calls
Medical Billing
Medical claims submission
ICD-10 Coding
Electronic Claims
Patient Billing
Collections processing
Payment Processing
Practice Management
Appointment Scheduling
Policy and procedure development
Workflow Management
Office procedures
Supplies Ordering
Patient service
Electronic Health Records
Patient Engagement
Medical practice management
Accuracy and Precision
Data Verification
Recordkeeping requirements
Recordkeeping skills
Error Detection
Records Storage
Database Management
Data Processing
Office Administration
Physician billing
Written Communication
Timeline
Accounts Administrator
Dr Gavin Galloway
01.2011 - Current
Medical Receptionist
Dr Andrew Ivey
01.2009 - 12.2010
Some College (No Degree) - Information Technology
PC Training & Business College
04.2001 -
High School Diploma -
Windsor High School
01.1994 - 12.1998