Summary
Overview
Work History
Education
Skills
Timeline
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Angelique Overmeyer

Accounts Administrator
Cape Town, South Africa

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.

Overview

15
15
years of professional experience
5
5
years of post-secondary education

Work History

Accounts Administrator

Dr Gavin Galloway
01.2011 - Current
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Safeguarded vital patient information from loss or damage through proper storage techniques and disaster recovery planning efforts.
  • Reduced errors in patient billing by carefully verifying insurance information during the registration process.
  • Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
  • Minimized potential reimbursement delays by verifying the accuracy and completeness of diagnostic codes entered into patient records.
  • Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
  • Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
  • Maintained patient confidence by keeping patient records information confidential.
  • Input data into computer programs and filing systems.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Verified accuracy of patient information in medical records.
  • Facilitated clear communication between medical providers, insurance companies, and patients for smooth billing operations.
  • Ensured accurate coding and billing practices, resulting in reduced claim rejections and faster reimbursements.
  • Improved cash flow by negotiating payment plans with patients experiencing financial difficulties.
  • Resolved complex billing issues involving multiple parties by effectively coordinating communication among healthcare providers, insurers, and patients.
  • Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
  • Updated and maintained patient accounts within the billing system, ensuring accurate records for future invoicing and reimbursement processes.
  • Organized and filed all necessary documentation related to medical billing procedures, maintaining a streamlined office environment conducive to efficient operations.
  • Posted payments and collections on regular basis.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Liaised between patients, insurance companies, and billing office.
  • Delivered timely and accurate charge submissions.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Collected payments and applied to patient accounts.
  • Verified insurance of patients to determine eligibility.
  • Utilized various software programs to process customer payments.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Generated monthly billing and posting reports for management review.
  • Maintained accurate records of customer payments.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Monitored outstanding invoices and performed collections duties.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Used data entry skills to accurately document and input statements.

Medical Receptionist

Dr Andrew Ivey
Cape Town
01.2009 - 12.2010
  • Streamlined appointment scheduling for improved patient flow and reduced wait times
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor

Education

Some College (No Degree) - Information Technology

PC Training & Business College
Cape Town, South Africa
04.2001 -

High School Diploma -

Windsor High School
Cape Town, South Africa
01.1994 - 12.1998

Skills

    Bank Reconciliation

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Timeline

Accounts Administrator

Dr Gavin Galloway
01.2011 - Current

Medical Receptionist

Dr Andrew Ivey
01.2009 - 12.2010

Some College (No Degree) - Information Technology

PC Training & Business College
04.2001 -

High School Diploma -

Windsor High School
01.1994 - 12.1998
Angelique OvermeyerAccounts Administrator