Angelique Kotze
Pretoria
Summary
Dedicated professional with a focus on delivering high-quality fibre optic solutions. Utilises advanced problem-solving skills to diagnose technical issues and enhance system performance. Engages effectively with clients to understand needs and provide tailored solutions.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Administrative Officer
Amped Up Electrical
Pretoria, South Africa
01.2023 - Current
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Offered high levels of administrative support to managers, ensuring smooth running of company operations.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Scheduled and organised meeting rooms and agendas to support effective team discussions.
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on inquiries.
- Collaborated with administrative team to identify and suggest improvements for internal processes and systems.
- Maintained organised and updated file systems for easy staff use.
- Handled customer inquiries and complaints professionally, contributing to enhanced customer satisfaction.
- Monitored office supplies inventory, placing orders as necessary to avoid disruptions.
- Created employee attendance reports verifying compliance with company policy.
- Operated photocopier and printer to produce required documents for team members.
- Greeted visitors, recorded personal information and directed to appropriate department with professionalism.
Technical Manager
INITEC
09.2018 - 11.2018
- Managing Fibre optics team & floating
- Supervised implementation project designed to improve system productivity.
- Identified and addressed project issues, resolving or escalating to maintain momentum.
- Worked with IT team to manage edit workstations, technical problems and post-production infrastructure.
- Engaged with customers to identify needs and deliver customised solutions, enhancing satisfaction.
- Delivered exemplary customer service, promoting positive interactions.
- Provided timely updates to stakeholders on project status and client feedback, ensuring alignment and transparency.
- Performed fibre optics splicing to maintain high-quality signal transmission.
Fibre Optic Technician
CFA
12.2016 - 06.2018
- Conducted induction sessions for new staff members to ensure understanding of company policies and procedures.
- Project Manager for Wits University in fibre division.
- Job cards sign-offs for invoicing processes.
- Managed stock control to ensure availability of materials.
- Job cards sign-offs for invoicing processes.
- Time management
- Implemented time management strategies to enhance productivity and efficiency in daily tasks.
- Induction for staff members.
- Attended meetings and provided administrative support to the CEO, ensuring smooth communication and scheduling.
- Led fibre division project at Wits University, overseeing timelines and deliverables.
- Reason for Leaving: Better Prospects
- Currently unemployed. Unemployed
- Analysed test results from fibre optic measurements, diagnosing issues and implementing appropriate solutions.
- Responded to emergency calls in event of system failures.
- Collaborated with engineers and project managers to plan and execute fibre optic installations, adhering to strict timelines and budgets.
- Diagnosed and repaired faults in telecommunications equipment, minimising downtime and disruption.
- Updated knowledge and skills regularly through professional development courses in fibre optic technology and telecommunications.
- Performed splicing of fibre optic cables, both mechanically and fusion methods, to ensure high-quality connections.
- Installed and maintained complex telecommunications networks, improving system reliability and performance.
- Installed and maintained telecommunication and other data systems at customers' premises, consistently acting with professionalism.
- Performed test runs to guarantee reliability and functionality.
- Offered technical training and lead worker oversight of work of less experienced technicians, offering guidance to improve work skills.
Project Manager
COPPER FIBRE AFRICA
12.2015 - 11.2016
- Conducted site surveys to assess project requirements
- Managed stock control and ordered inventory to maintain supply levels
- Allocated teams to divisions and ensured quality control met specifications
- Sign off for invoicing process
- Managing staff members & motivation
- Conducted quality assurance for clients and ensured deadlines were met
- Reason for Leaving: Personal
- Oversaw the development of project documentation, maintaining clear and accurate records throughout project lifecycles.
- Assessed team performance and provided constructive feedback, contributing to professional development and skill enhancement.
- Conducted risk assessments to identify potential issues, implementing mitigation strategies to minimise project disruptions.
- Utilised project management software tools to track progress, assign tasks, and manage timelines efficiently.
- Led cross-functional teams to deliver projects within budget and on time, enhancing client satisfaction and stakeholder value.
- Conducted outbound calls to clients and leads to share company offerings and generate sales.
Sales Representative
SAHARA COMPUTERS
05.2015 - 08.2015
- Achieved company targets by implementing successful sales strategies.
- Acquired new clients through strategic out-of-town visits
- Achieved sales targets while managing stock control for orders
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Exhibited first class customer follow-up support for enhanced service.
- Oversaw RMA process and motivated clients to enhance satisfaction
- Left position for personal reasons
Education
Education within Fiber Optics -
01-2018
Skills
- Fibre optic splicing
- Project management
- Customer service
- Technical troubleshooting
- Problem solving
- Cable handling
- Computer literacy
- Troubleshooting connectivity issues
- Fibre and cable pulling
- Fibre optics installation
Custom
- Oc2 Technologies, Nickie Malan, 08245640810
- Infrasol, Toffie Maritz, 0877415193
- INT, Claasen, 0714734830
- Huawei, Kennedy Chazireni, 0746417520
- MTN, Jonathan Frossman, 0769180428
- MTN, Louwrens Venter, 0613475305
- Intec Civils, Michael Engelbrecht, 0817839061
Languages
Afrikaans
Intermediate
B1
English
Intermediate
B1
Timeline
Administrative Officer
Amped Up Electrical
01.2023 - Current
Technical Manager
INITEC
09.2018 - 11.2018
Fibre Optic Technician
CFA
12.2016 - 06.2018
Project Manager
COPPER FIBRE AFRICA
12.2015 - 11.2016
Sales Representative
SAHARA COMPUTERS
05.2015 - 08.2015