Angelique Dos Ramos
Managing Director - Freight & Logistics Industry
Johannesburg
Summary
I am an accomplished Managing Director with over a decade of experience in the logistics and supply chain industry. As a co-founder of a successful business, I have demonstrated exceptional leadership and strategic planning skills, driving the company to flourish even after stepping down due to personal circumstances. My expertise spans managing complex import and export operations, leading cross-functional teams, and implementing efficient processes to enhance operational performance. I possess a strong background in customer service, financial management, and crisis control, with a proven track record of driving business growth and achieving organizational goals. My ability to adapt to new challenges, coupled with my dedication to continuous learning and improvement, makes me an asset to any organization.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Managing Director & Share Holder
RDW Mundial
09.2022 - 03.2025
- Managed operations, logistics, supply chain, customer service, and financial management
- Implemented health and safety procedures, conducted regular spot checks, and ensured compliance
- Analysed contracts, identified loopholes, and implemented structures and procedures to improve business operations
- Demonstrated meticulous attention to detail in financial management, invoicing, and record-keeping overseeing staff and colleagues’ tasks
- Managed company banking, dealt with bankers, and ensured timely payments
- Coordinated structures for IT needs, groceries, and stationery supplies, demonstrating ability to manage multiple aspects of the business
- Trained staff with no prior experience and those with experience, helping them understand their roles and build their skills
- Successfully structured the business as a 3PL (Third-Party Logistics) service provider, ensuring seamless procurement processes
- Implemented efficient follow-up systems with suppliers to guarantee timely delivery of goods
- Consolidated all stock in the warehouse for month-end exportation, streamlining logistics operations
- Built and managed a high-performing team both in operations and warehouse to align with the company's goals and objectives
- Developed and implemented robust structures and procedures to support the 3PL service provider model, ensuring operational excellence and efficiency
- Dealt with All HR related issues alongside our outsourced HR team, handled all disciplinary hearings, warnings etc and ensured to mitigate any conflict between staff
- Dealt with General Cargo as well as Chrome & various mineral movements
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in better performance among staff.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Expanded market presence through successful negotiation of key partnerships
- Achieved substantial cost reductions by renegotiating supplier contracts and optimizing supply chain logistics.
Branch Manager
Beacon Point Logistics
01.2020 - 01.2022
- Managed logistics projects, dealt with Chinese clients, and handled breakbulk cargo movements from Mozambique to ports Maputo or Durban to China at times consolidating cargo Johannesburg
- Coordinated a project with Unitrans, ensuring efficient load management from and into Mozambique based on retainer modal where we had to rotate dedicated fleet
- Worked alongside MDs to ensure smooth logistics operations and stepped into roles when staff resigned
- Dealt with warehouses and all clients, handled accounts, invoicing, quotes, and reconciliations
- Created systems and structures with clients, held meetings to resolve issues, and aligned teams
- Worked remotely during COVID-19, set up an office in Johannesburg, and managed client stock reconciliations
- Booked and handled shipments (air, road, sea), trained staff, and liaised with clearing agents on customs clearing
- Ensured smooth exports and record-keeping, liaised with quality companies for grade testing, and attended trade shows for networking
- Technology used: Outlook, Microsoft Excel and Word, XERO Accounting, Vehicle Tracking Systems
Operations Manager / Exports Manager
ATLANTIC FORWARDING
01.2019 - 01.2020
- Responsible for Operations predominantly exports however can handle other modes (AIR / ROAD / SEA / LCL)
- Handling full files from A-Z from booking stage to invoicing
- Finding cost saving tactics, i.e handling SADC certificates etc independently through customs cutting out the middle man
- When I first joined, all exports ex JNB was handled ex our CPT head office, I started and implemented the procedures to start handling it ex JNB office
- Before then I handled imports forwarding key account client Evenflow (telecommunications account)
- Focused then on exports handled key account clients shippers being MPACT and CLOVER
- Creating SOPS in accordance with ISO procedures
- Assist with Sales or quotes only when required
- Customer Services / Customer liaison
- Signing off of leave days and managing the secretarial functions
- Working with multiple customers at the same time, maintaining customer service levels
- Conducting disciplinary capability and grievance investigations and taking necessary action
- Efficiently respond to all customer complaints and queries, including client visits
- Insuring the efficient running of administration and office procedures
- Actively managing and negotiating with subcontractors, to ensure that they perform in line with their contractual agreements
- Crisis management control on all controller issues including and not limited to financial issues, dealing with Clients/Suppliers/SARS/Customs etc
- Confirm all telephonic discussions with written emails
- Deal directly and work closely with higher management
- Working capably remotely every day over the COVID 19 crisis collecting documents from clients and making bookings through customs for stamping, coordination with our drivers and transporters to execute all loads efficiently
- Sending all pre-alerts and export documents and liaising with overseas agents
- Handling Customs Clearance through Cargo Wise
- Going the extra length to fulfil my duties and working double shifts to cover colleagues who were not able to work during this time for any reason, in order to make sure the job was done and shipments were moving
- Reason for Leaving: Due to COVID19 company advised of Retrenchments applying 'Last in first out' Policy
- Technology used: Outlook, Microsoft Excel and Word, Cargo Wise
Operations Coordinator
Transitex Global Logistics
01.2016 - 01.2019
- Involved in a project such as 10000mt of Manganese from Kabwe and Lusaka
- Negotiation rates with suppliers
- Handling Airfreight Exports
- Handling Airfreight Imports
- Handling Over boarder Road freight
- Handling Sea Freight (Imports and Exports)
- Handovers (SEA/AIR)
- Managing the full end to end process of the export file
- Assisting the manager with admin tasks
- Responsible to handle the department when my manager is on leave
- Looking for clients when possible & arranging logistics of my shipments
Operations Coordinator
FTL Freight & TRANSIT
01.2015 - 11.2016
- Specifically handled key account client i.e
- John Deere and all cargo to Mauritius dealing closely with our Mauritius office
- Airfreight Exports including Perishable (temp controlled) cargo
- Airfreight Imports (Basic)
- Managing the full end to end process of the export file
- Switchboard
- Responsible to handle the department when my manager is on leave
- Sales & arranging logistics of my shipments
- Technology used: Outlook, Microsoft Excel and Word, Shipshape
Export Controller/Receptionist/Office Assistant
Nicholson Shipping SA
01.2014 - 01.2015
- My Duties comprises all the below listed for my previous Job (Federal Clearing) including the following:
- Managed and controlled inventory for a major import client keeping record of sugar imports, stock received and dispatched to Heinz tomato sauce, Cape Cookies and sugar world
- Switch Board
- Couriers
- All General assistance in the office I.e
- Computers and running to the banks/departments etc
- Involved in managing household personal effects jobs, supervising staff and making appropriate inventories/labels
- Technology used: Outlook, Microsoft Excel and Word
Export controller & Quotes
Johann Bester _ Federal clearing and Forwarding
04.2012 - 01.2014
- Interpreting quotations
- Requesting rates from a carrier/airline
- Updating airline rates on spreadsheets
- Managing the full end to end process of a forwarding file which includes the following: Arranging collection, Booking the cargo with the airline, Liaising with overseas and local agents/ exporters and importers regarding collection, export formalities, freight charges & other
- Capturing the necessary information into shipshape
- Advise the consignee daily on updates and flight details as well as any other issues regarding their shipment
- Dealing & answering all queries relating to the export
- Invoicing
- Doing up MAWB and HAWB after registering the file
- Coming up with ideas and solutions to any problems that may occur e.g.: cargo being stopped by an airline for an unforeseen reason
- Contacting the clients immediately when there are any issues on the shipment and come up with the best possible solutions
- Make sure all documents are in a file for each shipment
- Sending the relevant export documents to the shipper
- Calling regular clients weekly for orders
- Liaise with SARS officials to resolve any issues
- Chasing payment on clients that fail to pay
- Following up with clients that do not respond to emails and messages
- Arranging and sending courier parcels
- Switchboard
- Responsible for updating and maintaining an MS Excel workbook and obtaining all airline rates monthly or when airlines issue new rate schedules and pricing throughout the month
- Being proactive, neat and organized
- Technology used: Outlook, Microsoft Excel and Word, Shipshape
Entry Clerk
Hannes Spies _ JH Spies Consultants l Fast Shipping
10.2010 - 04.2012
- Entry Clerk and consolidation of stock takes for airlines
- Clearing of airline meals for catering industries such as LSG sky chefs, First Catering and Air chefs
- Submitting documents to SARS (SAD500)
- Framing entries BLNS and ELGs
- EDI all entries framed and continue according to coding if rejected find the cause and rectify
- VOC’s voucher of corrections
- Submitting supporting documentation to SARS within a 24-hour time frame (code 13s)
- Awaiting releases from customs and excise and forwarding it on to the client
- Daily office filling of all entries submitted
- Minimum inventory reports submitted monthly (warehouse stock take in JNB and CPT) for airlines Malaysia JNB, Malaysia CPT, Arik and Etihad
- Controlling the submission of information and forming rosters to the team outsourced to ensure all information is processed also ensuring airway Bills and cabin loads are included and submitted to me in a suitable time frame, in order to consolidate and meet deadlines by the client
- Administrative work
- Technology used: Outlook, Microsoft Excel and Word, Compu-Clearing
Education
High School - Consumer Studies, Business Studies, Geography, English, Afrikaans, Mathematics, Life Orientation
EDENGLEN HIGH SCHOOL
01.2005 - 01.2009
Skills
Mentoring and training
Personal Information
- Nationality: South African/Portuguese
- Driving License: Valid Code B
Timeline
Managing Director & Share Holder
RDW Mundial
09.2022 - 03.2025
Branch Manager
Beacon Point Logistics
01.2020 - 01.2022
Operations Manager / Exports Manager
ATLANTIC FORWARDING
01.2019 - 01.2020
Operations Coordinator
Transitex Global Logistics
01.2016 - 01.2019
Operations Coordinator
FTL Freight & TRANSIT
01.2015 - 11.2016
Export Controller/Receptionist/Office Assistant
Nicholson Shipping SA
01.2014 - 01.2015
Export controller & Quotes
Johann Bester _ Federal clearing and Forwarding
04.2012 - 01.2014
Entry Clerk
Hannes Spies _ JH Spies Consultants l Fast Shipping
10.2010 - 04.2012
High School - Consumer Studies, Business Studies, Geography, English, Afrikaans, Mathematics, Life Orientation
EDENGLEN HIGH SCHOOL
01.2005 - 01.2009
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