MS Office
Angelique De Gouveia
Customer Service Manager
Cape Town
Summary
Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Assistant
Westinghouse Electric Company
08.2018 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Used advanced software to prepare documents, reports, and presentations.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Online EFL Tutor
Self-employed / Likeshou
07.2018 - Current
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Developed personalized learning plans for students with special educational needs, enabling significant progress in their academic performance.
- Facilitated teacher training, curriculum design workshops and public classes with up to 400 students.
- Integrated cultural and historical context into language teaching, enhancing students' understanding and appreciation of subject.
Customer Service Manager
Mindmatter Software Solutions
1 2010 - 11.2018
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Education
Speech And Drama / Performing Arts
The Waterfront Theatre College
Cape Town 04.2001 -
Bachelor of Arts - Communication Science And Linguistics
Unisa
South Africa 04.2001 -
Skills
Administrative Support
Certification
C E R T I F I C A T I O N
Equipment
HP Pavilion 10th gen i7, 8GB RAM, Lifechat LX 3000, Logitech c922, 10/10 mbps / Ping 3
Software
Languages
Afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Interests
Reading, Cultural Studies, Travel, Food
Timeline
Executive Assistant
Westinghouse Electric Company
08.2018 - Current
Online EFL Tutor
Self-employed / Likeshou
07.2018 - Current
Speech And Drama / Performing Arts
The Waterfront Theatre College
04.2001 -
Bachelor of Arts - Communication Science And Linguistics
Unisa
04.2001 -
Customer Service Manager
Mindmatter Software Solutions
1 2010 - 11.2018
Similar Profiles
Kilwarne ColemanKilwarne Coleman
Laborer at Westinghouse Electric CompanyLaborer at Westinghouse Electric Company
Matthew VidaMatthew Vida
Area Manager of Forming at Westinghouse Electric CompanyArea Manager of Forming at Westinghouse Electric Company
Jack SteegeJack Steege
Software Engineering Intern at Westinghouse Electric CompanySoftware Engineering Intern at Westinghouse Electric Company