Summary
Overview
Work history
Education
Websites
Custom
Personal Information
Languages
Timeline
Generic
Angelique De Gouveia

Angelique De Gouveia

Cape Town,South Africa

Summary

Administrative professional with over 10 years of experience supporting high-level executives. Proven ability to manage complex tasks with precision in fast-paced environments. Strong skills in team building and customer relations, enhancing employee engagement and performance. Effective decision-maker with a focus on driving company success through analytical problem-solving.

Overview

2026
2026
years of professional experience

Work history

Customer Support Administrator

Collinson
Cape Town, Western Cape
11.2024 - Current
  • · Provide comprehensive support in operational maintenance of a global online loyalty reward platform.
  • · Reviewing customer queries, investigating, and raising the outcome of those queries across multiple platforms, as required.
  • · Deal with members' written enquiries directly or via clients
  • Improved company-client relationships through regular follow-up communications.
  • · Liaise with internal offices and merchant partners to investigate transactional queries.


Executive Assistant

Westinghouse Electric Company
08.2018 - Current
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Used advanced software to prepare documents, reports, and presentations.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.

Online EFL Tutor

Self-employed / Likeshou
07.2018 - Current
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
  • Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
  • Developed personalized learning plans for students with special educational needs, enabling significant progress in their academic performance.
  • Facilitated teacher training, curriculum design workshops and public classes with up to 400 students.
  • Integrated cultural and historical context into language teaching, enhancing students' understanding and appreciation of subject.

Customer Service Manager

Mindmatter Software Solutions
1 2010 - 11.2018
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.

Education

Speech And Drama / Performing Arts

The Waterfront Theatre College

Bachelor of Arts - Communication Science And Linguistics

Unisa

Custom

Administrative Support

,

Executive Support

,

Office Management

,

Information confidentiality

,

Customer Service

,

Interpersonal Communication

,

Meticulous attention to detail

,

Travel administration

,

Customer Service-Oriented

,

Presentation Development

Personal Information

Title: Customer Service Manager

Languages

Afrikaans
English

Timeline

Customer Support Administrator

Collinson
11.2024 - Current

Executive Assistant

Westinghouse Electric Company
08.2018 - Current

Online EFL Tutor

Self-employed / Likeshou
07.2018 - Current

Bachelor of Arts - Communication Science And Linguistics

Unisa

Customer Service Manager

Mindmatter Software Solutions
1 2010 - 11.2018

Speech And Drama / Performing Arts

The Waterfront Theatre College

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Angelique De Gouveia