Angelique De Gouveia
Cape Town,South Africa
Summary
Administrative professional with over 10 years of experience supporting high-level executives. Proven ability to manage complex tasks with precision in fast-paced environments. Strong skills in team building and customer relations, enhancing employee engagement and performance. Effective decision-maker with a focus on driving company success through analytical problem-solving.
Overview
2026
2026
years of professional experience
Work history
Customer Support Administrator
Collinson
Cape Town, Western Cape
11.2024 - Current
- · Provide comprehensive support in operational maintenance of a global online loyalty reward platform.
- · Reviewing customer queries, investigating, and raising the outcome of those queries across multiple platforms, as required.
- · Deal with members' written enquiries directly or via clients
- Improved company-client relationships through regular follow-up communications.
- · Liaise with internal offices and merchant partners to investigate transactional queries.
Executive Assistant
Westinghouse Electric Company
08.2018 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Used advanced software to prepare documents, reports, and presentations.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Online EFL Tutor
Self-employed / Likeshou
07.2018 - Current
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Developed personalized learning plans for students with special educational needs, enabling significant progress in their academic performance.
- Facilitated teacher training, curriculum design workshops and public classes with up to 400 students.
- Integrated cultural and historical context into language teaching, enhancing students' understanding and appreciation of subject.
Customer Service Manager
Mindmatter Software Solutions
1 2010 - 11.2018
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Education
Speech And Drama / Performing Arts
The Waterfront Theatre College
Bachelor of Arts - Communication Science And Linguistics
Unisa
Custom
Administrative Support
,Executive Support
,Office Management
,Information confidentiality
,Customer Service
,Interpersonal Communication
,Meticulous attention to detail
,Travel administration
,Customer Service-Oriented
,Presentation Development
Personal Information
Title: Customer Service Manager
Languages
Afrikaans
English
Timeline
Customer Support Administrator
Collinson
11.2024 - Current
Executive Assistant
Westinghouse Electric Company
08.2018 - Current
Online EFL Tutor
Self-employed / Likeshou
07.2018 - Current
Bachelor of Arts - Communication Science And Linguistics
Unisa
Customer Service Manager
Mindmatter Software Solutions
1 2010 - 11.2018
Speech And Drama / Performing Arts
The Waterfront Theatre College
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