Summary

Overview

Work History

Education

Skills

Languages

Hobbies and interests

References

Additional Information

Timeline

Angeline Phillips

Pretoria

Summary

Organised Senior Administrative Assistant with strong background in managing office operations and supporting executive teams. Skilled in coordinating schedules, managing correspondence, and facilitating communication across departments. Demonstrates proactive approach to problem-solving, ensuring smooth office functions and high productivity. Known for exceptional organisational skills and commitment to maintaining positive, professional environment.

Overview

years of professional experience

Work History

Radio Presenter / Jockey

Poort FM Radio

Eersterust, Pretoria, South Africa

08.2021 - Current

Hosted daily live radio programmes, engaging with diverse audiences across various topics.
Created and controlled conversations with listeners and guests.
Researched guests and conversation topics for well-informed questioning and coverage.
Interviewed guests in public for live and recorded broadcast material.
Informed listeners about the weather and traffic in their local areas.
Prepared interesting interview questions to deliver entertaining, informative conversations.
Identified cultural and trending topics to cover during shows.
Organised listener call-ins, facilitating interactive discussions and audience participation.
Created and delivered well-written scripts clearly and authoritatively, in line with broadcast briefs.
Worked with show producer on show content and script.
Collaborated with production team to brainstorm and develop innovative show concepts.
Enthusiastically introduced guests on live radio segments.
Announced breaking news and provided up-to-date, precise updates.
Maintained up-to-date knowledge of music trends, ensuring content remained relevant.
Spoke clearly and eloquently for full audience understanding.
Presented weekday radio shows and top 50 charts.
Utilised outstanding communication and relationship-building abilities to build rapport with guests.
Monitored broadcasting equipment to prevent technical failures during live shows.
Developed strong rapport with regular guests, recognising their preferences and ensuring personalised service.
Read promotions following scripts to support advertisers.
Promoted upcoming events and special offers to guests, enhancing engagement and increasing repeat business.
Enthused listeners and viewers in current and upcoming content through passionate delivery and persuasive forward-promotion.
Trained new staff members in hostess duties and customer service best practices, elevating team competency.
Handled telephone enquiries professionally, providing accurate information regarding operating hours, services, and booking procedures.
Coordinated charity events and public appearances, strengthening community relations.
Participated in promotional activities to market new shows and special events.
Monitored dining area to guarantee cleanliness and comfort, adhering to health and safety standards.
Observed and reported on dining trends and guest preferences, contributing insights for menu development and marketing strategies.
Collaborated with management to organise special events and private functions, tailoring arrangements to meet specific client needs.

Senior Administration Officer

Vodacom

Pretoria, South Africa

05.2004 - 03.2025

Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
Monitored email inboxes, prioritised messages, and facilitated communication between departments and external stakeholders.
Maintained strict confidentiality and discretion when processing sensitive data and information.
Communicated with office managers to understand department priorities and workload.
Completed data processing and processing orders into relevant systems to keep records and documentation up-to-date.
Oversaw effective file management to keep office records up-to-date.
Coordinated fast, accurate clerical work for forms, files and general data entry.
Greeted and welcomed visitors, alerting relevant staff of guest arrival.
Processed invoices, prepared financial reports, and conducted bank reconciliations to support the finance department.
Delivered comprehensive administrative support to senior management, aiding in decision-making processes and project management.
Managed telephone and switchboard operations for timely call handling.
Administered HR duties, including maintaining employee records, processing new hire paperwork, and overseeing payroll activities.
Raised purchase orders, liaising with suppliers to keep all orders delivered on time and in full.
Coordinated weekly meetings and appointments for office staff.
Established clear procedures for team work, document tracking and data reporting.
Ordered cost-efficient office supplies and stationery to meet operational requirements.
Assisted with monthly office stock levels, conducting physical counts and reconciling with stock management system.
Supported the finance team during end-of-year audit preparations, facilitating accurate and timely financial reporting.

Senior Administrative Assistant

Absa Bank

01.1995 - 04.2004

Handled confidential documents with utmost discretion, maintaining privacy and security of sensitive information.
Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
Prepared comprehensive reports and presentations for board meetings, enhancing decision-making processes.
Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
Managed diary for senior staff, scheduling meetings and appointments to maximise efficiency.
Proofread documents and correspondence to ensure accuracy and professionalism in external communications.
Organised company events, from venue selection to on-the-day coordination, enhancing team morale.
Maintained organised calendar covering team meetings, trips and appointments.
Photocopied and printed documents on behalf of clerical support teams.
Worked with accounting to collate financial records for management team budget meetings.
Tracked expenditures against budget targets and spending limits.
Prepared and processed wills, deeds and legal briefs.
Reviewed and updated company policies, contributing to compliance with legal and regulatory standards.