Angelina Soleth Fuma
Customer Service Agent
Mitchell's Plain
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Service Agent
EON Next
10.2020 - Current
- Preparation of forms for distribution to various departments
- Providing coaching and feedback on performance
- Offering feedback on quality and compliant calls
- Providing on-the-floor support
- Proficient in Microsoft Office applications (Word, Excel, Teams, Outlook, PowerPoint)
- Actively supporting operations on the floor
- Serving as the focal point for handling complaints
- Conducting calibration sessions
Administrative Assistant
Julio From Master Keys
02.2017 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
No Degree - Business Management Studies
College Of Cape Town
Cape Town 04.2001 -
No Degree - Home Based Care
Robin Trust
Pinelands 04.2001 -
Skills
- Debt account management
- Financial discussions
- Structured payment plans
- Customer complaint management
- Reporting
- Utility account investigation
- Invoicing
- Transaction discussions
- Customer support
- Team management
- Leadership
- Administration
Email Address
- Angelinafuma56@gmail.com
- Angelina.fuma@eonnext.com
Timeline
Customer Service Agent
EON Next
10.2020 - Current
Administrative Assistant
Julio From Master Keys
02.2017 - 05.2018
No Degree - Business Management Studies
College Of Cape Town
04.2001 -
No Degree - Home Based Care
Robin Trust
04.2001 -
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