Proven leader with a track record of enhancing customer satisfaction and team performance at WESTPACK LIFESTYLE. Expert in sales development and problem-solving, adept at staff training and technology proficiency. Increased service quality through effective management and skillful addressing of customer concerns, ensuring a supportive learning environment at Itireleng Junior Secondary School.
Work History
Retail Supervisor
WESTPACK LIFESTYLE
03.2022 - Current
Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
Trained and oriented associates to maximize team performance.
Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Researched issues to obtain appropriate answers to customer inquiries.
Educator Assistant
Itireleng Junior Secondary School
10.2021 - 03.2022
Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
Education
BACHELOR OF INFORMATION SCIENCE - Library And Information Science
UNIVERSITY OF SOUTH AFRICA
POLOKWANE, SOUTH AFRICA
04.2001 -
HC IN ARCHIVES AND RECORDS MANAGEMENT - Library And Information Science
UNIVERSITY OF SOUTH AFRICA
Polokwane, South Africa
04.2001 -
Skills
Sales Development
Singing
I love singing with all my heart but i have really bad voice, it makes me feel light and hopeful of the future.
Timeline
Retail Supervisor
WESTPACK LIFESTYLE
03.2022 - Current
Educator Assistant
Itireleng Junior Secondary School
10.2021 - 03.2022
BACHELOR OF INFORMATION SCIENCE - Library And Information Science
UNIVERSITY OF SOUTH AFRICA
04.2001 -
HC IN ARCHIVES AND RECORDS MANAGEMENT - Library And Information Science
UNIVERSITY OF SOUTH AFRICA
04.2001 -
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