ANGELIC ADOLPH
Gauteng
Summary
SAP Delivery Manager with extensive experience in retail and pharmaceutical sectors. Proven track record in leading large-scale technology implementations, driving business transformation, and managing cross-functional teams to enhance customer experience and operational efficiency.
Overview
23
23
years of professional experience
Work History
SAP Delivery Manager
Dis-Chem Pharmacies
01.2024 - Current
- Lead SAP and retail technology delivery initiatives.
- Manage project delivery, stakeholder engagement, governance, and execution.
- Drive business transformation and operational improvement programmes.
- Oversee vendor relationships and delivery teams.
- Ensure successful implementation and support of enterprise solutions.
- Facilitated delivery of Dis-Chem Life project, ensuring alignment with business objectives.
- Supported implementation of new Dis-Chem Loyalty Programme, enhancing customer engagement.
- Directed strategic retail technology initiatives, driving innovation and operational alignment.
- Managed cross-functional teams and vendors to ensure successful project outcomes.
POS Manager
Dis-Chem Pharmacies
Johannesburg
10.2020 - 01.2024
- Successfully implemented new point of sale solutions across retail network.
- Established and led point of sale support team, enhancing operational responsiveness.
- Managed functional integration and user acceptance testing for promotional scenarios, ensuring seamless implementation.
- Oversaw incident management system enhancements, boosting overall point of sale performance.
- Coordinated vendor engagements and aligned cross-functional stakeholders to facilitate business activities.
- Collaborated with stakeholders to define and implement business rules for promotions in SAP CAR.
- Played a key role in migrating promotional capabilities from Unisolve platform to SAP CAR.
- Strengthened governance and testing practices across stores, enhancing operational stability.
Business Analyst
Dis-Chem Pharmacies
Johannesburg
07.2018 - 09.2021
- Facilitated stakeholder workshops to clarify requirements and drive project alignment.
- Documented business requirements to align stakeholder needs with project objectives.
- Liaised between business and technical teams to coordinate efforts and ensure project delivery.
- Designed and implemented technology solutions to support retail operations.
- Successfully implemented and supported multiple in-store SAP Fiori applications.
- Delivered process improvements that enhanced operational efficiency and user experience.
- Initiated and delivered the first Vendor Portal for Dis-Chem.
SAP Retail Support
Dis-Chem Pharmacies
04.2013 - 06.2018
- Provided SAP Retail application support across the retail business.
- Managed SAP Retail user administration, streamlining user provisioning, access changes, and role assignments to enhance access governance.
- Established a structured User Management audit process, strengthening access governance, compliance, and security controls.
- Designed and implemented the User Management audit process to improve compliance, governance, and user access controls.
- Executed functional, integration, and user acceptance testing across SAP Retail initiatives, ensuring successful implementation and readiness for operations.
- Facilitated the transition to SAP promotions by configuring and loading promotional campaigns within SAP prior to the establishment of the dedicated Promotions team.
- Managed the loading and maintenance of promotional offers on the legacy Unisolv platform before SAP promotional capabilities were implemented.
- Collaborated with Commercial, Finance, Operations, and IT teams to ensure promotions, pricing, and retail processes were accurately configured and executed.
- Contributed to the implementation, testing, support, and stabilisation of SAP Forecasting & Replenishment (F&R) to align with business requirements and operational processes.
- Supported retail business processes and continuous system optimisation initiatives.
- Recognised as a trusted business partner for resolving complex operational issues, delivering continuous improvements, and supporting enterprise-wide retail transformation programmes.
- Resolved operational and system issues, ensuring minimal disruption to business operations.
- Identified business process improvements and worked with stakeholders to implement enhancements that improved operational efficiency and system performance.
- Played a key role in delivering the store stocktake solution, supporting implementation, testing, training, and nationwide business adoption.
- Contributed to the design, implementation, testing, training, and ongoing support of the store stocktake solution currently used across the retail network.
- Played a key role in the delivery of SAP Condition Contracts, including business rule definition, functional testing, user acceptance testing (UAT), solution validation, business handover, and end-user training for the Finance team.
- Successfully supported the implementation and adoption of SAP Condition Contracts, ensuring a smooth transition to Finance through comprehensive testing, knowledge transfer, and training.
- Supported SAP Retail transformation initiatives, enhancing system stability and optimizing business processes across the retail network.
Pharmacy LB
Dis-Chem Pharmacies
03.2011 - 03.2013
- Dispensed medication in accordance with regulatory and professional pharmacy requirements.
- Consulted with patients regarding medication usage, healthcare needs, and responsible medicine management.
- Streamlined pharmacy operations to enhance regulatory compliance and uphold quality assurance standards.
- Investigated stock variances and discrepancies to identify root causes, implementing corrective actions that reduced stock losses and write-offs.
- Worked closely with pharmacy management and store teams to improve inventory accuracy, stock controls, and operational efficiency.
- Ensured compliance with pharmaceutical legislation, company policies, and stock control procedures.
- Delivered patient-centred pharmaceutical care while maintaining exceptional customer service standards.
- Reduced stock write-offs through proactive variance investigations, strengthened stock control practices, and implementation of corrective actions.
- Improved inventory management processes, contributing to increased stock accuracy and enhanced operational compliance.
Admin Manager
Dis-Chem Pharmacies
11.2009 - 02.2011
- Managed administrative and operational functions within the store.
- Managed the cash office function, ensuring accurate cash handling, daily cash-ups, banking processes, reconciliations, and compliance with company cash management procedures.
- Improved cash office efficiency and strengthened daily operational controls, contributing to accurate reconciliations and reduced operational risk.
- Monitored and improved cash office processes to enhance accuracy, efficiency, and adherence to internal controls.
- Conducted daily operational and financial control checks to ensure compliance, identify discrepancies, and maintain operational efficiency.
- Managed employee timesheets, attendance records, leave administration, and payroll processes, ensuring compliance and accuracy.
- Monitored resource capacity and workforce allocation, ensuring optimal staffing levels and supporting operational efficiency.
- Supervised teams responsible for stock management, receiving, inventory control, and front-line administration.
- Oversaw receiving, inventory management, and stocktake processes, improving operational accuracy and control.
- Ensured compliance with operational procedures, company policies, and internal controls.
- Coordinated in-store recruitment and onboarding, contributing to the development of capable and customer-focused store teams.
- Selected as part of the Train-the-Trainer team during the transition from the legacy Unisolv platform to SAP Retail.
- Delivered training to store and regional employees across the group, ensuring successful adoption of new SAP Retail processes and system functionality.
- Successfully trained store teams during the SAP Retail implementation, contributing to a smooth transition from the legacy Unisolv platform.
- Worked closely with project and business teams to identify process gaps, system issues, and optimisation opportunities during the rollout, providing feedback to improve operational readiness and user adoption.
- Identified system defects, process improvement opportunities, and operational gaps during the rollout, supporting continuous optimisation and stabilisation of the SAP Retail solution.
- Contributed to the successful adoption of SAP Retail by improving user capability, operational consistency, and adherence to standard operating procedures across the retail network.
Cash-Up Administrator
Dis-Chem Pharmacies
08.2007 - 10.2009
- Oversaw cash office activities and generated reports to support financial oversight.
- Executed daily cash reconciliation and balancing to maintain accuracy of financial records.
- Monitored compliance with financial controls and procedures to mitigate risk.
Sales Consultant
Furniture City
Johannesburg
09.2003 - 08.2007
- Facilitated furniture sales by engaging customers and providing personalized service. Assisted customers with high-value credit applications, enhancing financing accessibility. Conducted stock takes to maintain accurate inventory levels and support sales operations. Managed stock control processes to optimize product availability and reduce losses.
- Assisted customers in selecting furniture that suits their needs.
- Maintained up-to-date knowledge of product features and promotions.
- Demonstrated furniture assembly and care techniques to customers.
Education
GK Certification -
GK POS
JOHANNESBURG01-2022
PBQ Pharmacy Qualification - Pharmacy
Health Science Academy
Johannesburg10-2012
Matric -
Willow Crescent Secondary School
Johannesburg12-2002
Skills
- SAP delivery management and retail systems
- Business analysis and requirements gathering
- Point of sale (POS) systems
- SAP Fiori applications
- Vendor and stakeholder management
- Retail operations and process improvement
- Project delivery
- Team leadership and incident management
- Operational support and change management
Personal Information
- Gender: Female
- Marital Status: Married
Key Career Highlights
- Over 18 years of progressive leadership experience with Dis-Chem Pharmacies, advancing from operational store management to SAP Delivery Management and enterprise transformation leadership.
- Successfully led the rollout of the GK Point of Sale (POS) solution across the retail network and established the national POS Support function.
- Played a key role in the transition from the legacy Unisolv promotions platform to SAP CAR, defining promotion business rules, leading testing, and supporting the successful implementation of the new promotions capability.
- Led the implementation, support, governance, and optimisation of multiple SAP Retail initiatives, including SAP Condition Contracts, SAP Forecasting & Replenishment (F&R), SAP Fiori applications, store stocktake, and promotional capabilities.
- Designed and implemented a User Management governance and audit process, strengthening security, compliance, and operational controls across SAP Retail.
- Managed promotional execution across both the legacy Unisolv platform and SAP Retail, ensuring accurate and timely delivery of national promotional campaigns.
- Selected as part of the Train-the-Trainer team during the SAP Retail transformation, delivering training across the business, identifying operational gaps, supporting business readiness, and driving continuous process improvements.
- Led pharmacy stocktake initiatives, significantly improving inventory accuracy while reducing stock variances and write-offs through proactive investigation and corrective action.
- Established and delivered the first Vendor Portal initiative and successfully implemented multiple SAP Fiori applications that improved operational efficiency and user experience.
- Played an instrumental role in the delivery of strategic enterprise initiatives, including the Dis-Chem Life project, the new Loyalty Programme, retail payment integrations, and operational transformation programmes.
- Recognised as a trusted business partner with extensive experience translating business strategy into scalable operational processes, governance frameworks, and technology-enabled retail solutions.
- Proven track record of leading cross-functional teams, managing complex stakeholder environments, and delivering measurable improvements in operational efficiency, governance, customer experience, and business performance.
Timeline
SAP Delivery Manager
Dis-Chem Pharmacies
01.2024 - Current
POS Manager
Dis-Chem Pharmacies
10.2020 - 01.2024
Business Analyst
Dis-Chem Pharmacies
07.2018 - 09.2021
SAP Retail Support
Dis-Chem Pharmacies
04.2013 - 06.2018
Pharmacy LB
Dis-Chem Pharmacies
03.2011 - 03.2013
Admin Manager
Dis-Chem Pharmacies
11.2009 - 02.2011
Cash-Up Administrator
Dis-Chem Pharmacies
08.2007 - 10.2009
Sales Consultant
Furniture City
09.2003 - 08.2007
GK Certification -
GK POS
PBQ Pharmacy Qualification - Pharmacy
Health Science Academy
Matric -
Willow Crescent Secondary School