Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Angela Masabata  Nce

Angela Masabata Nce

102 Azaardville Gardens

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. I am looking for a challenging role or opportunity in a successful customer focused team or environment that meets my competencies, capabilities, skills, team work, professional excellence, partnership, personal commitment and multi-cultural strength. With Teamwork, Professional Excellence, Partnership, Personal Commitment and Multi-cultural strength that I possess, my day-to-day output reflects a high level of motivation,

efficiency and ability to meet any objective. I believe that I meet the requirements and characteristics of this

position. I feel that I would be a perfect addition to your company as I value effectiveness and efficiencies. I have

extensive experience with clients, great communication skills, strong problem solving skills, good computer skills

and system knowledge. I am meticulous to detail and running order of anything and everything. I take pride in the

type of person I am- Honest, eager learner and a solution finder; and this reflects in my work. Being diverse and growing into myself has made me realize my passion for communication.

Overview

8
8
years of professional experience

Work History

Resolutions Consultant

Nimble
Sandton
02.2023 - Current
  • Analyzed customer complaints and feedback to identify trends in order to develop appropriate solutions.
  • Negotiated with customers to resolve issues, reach agreements, and ensure satisfaction.

Collections Agent

Nutun Digital BUsiness
Sandton
01.2017 - 01.2023
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.

Education

High School Diploma -

SG Mafaesa Secondary School
Krugersdorp
12-2011

Some College (No Degree) - Intro-N4 Management Assistant

West FET College
Krugersdorp

Skills

  • De-Escalation Technique
  • Promotional support
  • Basic computer proficiency
  • Clear communication skills
  • Ability to listen with empathy and to interpret information correctly
  • Good time management skills
  • Strong interpersonal and problem solving skills
  • Conflict management skills
  • A strong service and results orientation
  • Team player with the ability to multi task
  • Call handling techniques
  • Target driven

Languages

English
Proficient
C2
Tswana
Advanced
C1
Pedi
Advanced
C1
Sotho
Advanced
C1
Zulu
Intermediate
B1

Timeline

Resolutions Consultant

Nimble
02.2023 - Current

Collections Agent

Nutun Digital BUsiness
01.2017 - 01.2023

High School Diploma -

SG Mafaesa Secondary School

Some College (No Degree) - Intro-N4 Management Assistant

West FET College
Angela Masabata Nce