Angela Luyanda Portia Gqirana
Director
Gqeberha
Summary
I am a result driven CEO with forward-thinking approach centered on company success and competitive growth.
I have a demonstrated record of success in building successful teams and managing profitable operations.
I also regard my self a determined Business Owner with commitment to excellence and more than 20 years of experience, with pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations.
Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
Work History
CEO
AL & GP Global Minerals
Johannesburg
02.2015 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Evaluated scripts to identify creative strategies and resource needs.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Established foundational processes for business operations.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Directed market expansions to propel business forward, meet changing customer needs.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Initiated strategy to drive company growth and increase market share and profitability.
- Monitored key business risks and established risk management procedures.
- Created succession plans to provide continuity of operations during leadership transitions.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Oversaw business-wide changes to modernize procedures and organization.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Formulated and executed strategic initiatives to improve product offerings.
- Oversaw divisional marketing, advertising and new product development.
- Founded performance- and merit-based evaluation system to assess staff performance.
Operations Manager
NV Power
Blentyre / Malawi
09.2018 - 04.2020
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Group CEO
Umphathi Group
Johannesberg
12.2017 - 03.2019
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Established foundational processes for business operations.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Directed market expansions to propel business forward, meet changing customer needs.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Initiated strategy to drive company growth and increase market share and profitability.
- Monitored key business risks and established risk management procedures.
- Created succession plans to provide continuity of operations during leadership transitions.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Oversaw business-wide changes to modernize procedures and organization.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Cultivated company-wide culture of innovation and collaboration.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Formulated and executed strategic initiatives to improve product offerings.
Managing Director
Kolwezi Pick'it'up Services
Kolwezi / Congo
04.2016 - 02.2018
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
Magazine Editor
South African Zambian Chamber Of Commerce
Jonnesburg
05.2010 - 08.2014
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Developed and maintained pool of expert field sources.
- Led and managed multiple projects from conceptual stage through to launch.
- Set layouts and selected photos for stories to boost readership.
- Adhered to Associated Press and internal style guidelines, educating staff on standards.
- Managed team of writers and junior editors to deliver accurate and engaging content.
- Collaborated with writers and graphic designers to develop content schedules and plan workflows.
- Pitched content strategies and managed asset acquisition.
- Collaborated with graphics department to develop and implement visual elements.
- Devised attention-grabbing headlines and summaries to increase clicks and engagement.
- Communicated directly with writers to collaboratively assess work and guide editorial improvements.
- Supported publication by helping develop layouts and collaborating with production teams.
- Checked reference sources to verify dates, facts and statistics.
- Selected and edited photos for use in diverse projects.
- Developed and maintained editorial standards for content.
- Posted and promoted articles on social media platforms to engage target audience.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Edited and revised wide array of content for accuracy, clarity and consistency.
- Edited and reviewed content for grammar, spelling and punctuation.
- Selected relevant images to accompany content for maximum impact.
- Wrote and created content for various topics and mediums.
- Collaborated with design, editorial and marketing departments to meet desired content goals.
- Drove accuracy of content through careful proofreading and fact-checking.
- Delegated and tracked each staff member's assignments and deadlines.
- Collaborated with writers, designers and other editors to deliver content of highest quality.
- Researched topics to create accurate and engaging content.
- Provided concise and constructive editorial feedback to writers to improve article and story writing.
- Generated and maintained style guides to encourage consistent quality of content.
- Suggested improvements to content to enhance quality and accuracy.
Business Development Manager
Hola Recruitment
Johannesburg
06.2007 - 11.2009
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
Sales Executive
Pioneer Foods (SASKO)
Gqeberha
04.2002 - 01.2006
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Developed and implemented account management plans to establish customer satisfaction.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Monitored sales team performance, analyzed sales data, and reported information to area managers.
- Provided impactful sales training and motivated sales team members to drive revenue growth.
- Analyzed sales data and kept up to date with market trends.
- Prepared sales presentations for clients showing success and credibility of products.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Built lasting relationships with clients through outstanding customer service interactions.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment.
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Led sales region to increase sales and boost team morale.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Collaborated with clients and distributors to create and promote new products.
PR Event Manager (Internship)
SABC
Gqeberha
08.2000 - 03.2001
- Managed administrative logistics of events planning, event booking, and event promotions.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Liaised with clients to determine exact event requirements.
- Coordinated with sales and marketing teams to publicize and promote events.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Developed and implemented successful marketing plans to generate event revenue.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Generated ideas to enhance and expand current event offerings.
- Negotiated with vendors to achieve most favorable terms.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Coordinated florists, photographers, and musicians for events.
- Authored fresh and engaging press releases and prepared complete press kits.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Oversaw team of communications and media relations professionals with focus on achieving PR results.
- Wrote engaging and successful press releases to control information and public opinion.
- Taught in-house employees strategies for successful internal and external communications.
Education
Bachelor of Science - BPsych
NMMU
Gqeberha, South Africa 01.1999 - 04.2003
Bachelor of Science - Honours in Clinical Psychology
UNISA
Pretoria 03.2020 - 01.2021
Ph.D. - Political Psychology
Winchester City University
United Kingdom 02.2021 - Current
Skills
Business start up
undefinedTimeline
Ph.D. - Political Psychology
Winchester City University
02.2021 - Current
Bachelor of Science - Honours in Clinical Psychology
UNISA
03.2020 - 01.2021
Operations Manager
NV Power
09.2018 - 04.2020
Group CEO
Umphathi Group
12.2017 - 03.2019
Managing Director
Kolwezi Pick'it'up Services
04.2016 - 02.2018
CEO
AL & GP Global Minerals
02.2015 - Current
Magazine Editor
South African Zambian Chamber Of Commerce
05.2010 - 08.2014
Business Development Manager
Hola Recruitment
06.2007 - 11.2009
Sales Executive
Pioneer Foods (SASKO)
04.2002 - 01.2006
PR Event Manager (Internship)
SABC
08.2000 - 03.2001
Bachelor of Science - BPsych
NMMU
01.1999 - 04.2003
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