ANGELA VAN DER BYL
Employment Opportunity Seeker
Pietermaritzburg
Summary
Dynamic and dedicated professional passionate about customer service and relationship building, adept at connecting with individuals from diverse backgrounds. Extensive experience in the Financial and Foreign Exchange sectors has honed skills in developing personal rapport and maintaining a keen focus on Banking Customer Care, ensuring exceptional client interactions both in-person and over the phone. A proven work ethic combined with exceptional sales abilities positions this candidate as a valuable asset in any customer-centric environment. Committed to delivering outstanding service and fostering long-lasting relationships that drive business success.
Overview
28
28
years of professional experience
15
15
Certifications
Work History
Covid 19 Contact Centre
Life EMS
07.2020 - 03.2022
- Attending to and managing all daily operational matters.
- Coordination of telephonic Covid screening for Life Employee Health Solutions’ mining clients.
- Ensuring adherence to regulatory requirements from the Department of Mineral Resources and Energy pertaining to Covid screening and prevention.
- Referrals for testing and quarantine as per the NICD guidelines
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
Team Manager (17 subordinates)
Travelex
03.2017 - 08.2020
- Managing branches and risk exposure of both branches and staff.
- Ensuring delegated tasks and responsibilities are completed and carried out. Performance management where required.
- Ensure that all employees at branches are adequately trained in all aspects of product offering, security, procedures, risk and regulations.
- Conducting random cash counts during all branch visits.
- Monitoring adherence to Company and location policy and procedures, including Audits, Risk, Health & Safety requirements.
- Reviewing monthly payroll and submitting for sign off.
- Manage stock levels.
- Tracking individual store performance, identifying reasons for operational under performance and developing solutions.
- Control all direct costs, overtime, petty cash, stationery, temp employees and telephone usage cost.
- Drive and deliver high customer service levels by taking ownership of customer needs while maximizing the team’s potential to sell forex and related products.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Coached junior team members, improving their skills and confidence in their roles.
Sales Consultant/ Team Leader (6 subordinates)
Travelex
02.2011 - 02.2017
- Providing administrative support to the Bureau Controller as well as buying and selling from clients the entire range of travel products.
- Operating within the perimeters of current Exchange Control rulings
- Cash handling and assisting in the timeous banking of cash, collection of funds sourced from Financial Institutions for resale to clients.
- Proactively deal with customer queries, assisting with administration deadlines and corporate customer orders.
- Creating an environment that encourages sales while protecting business by ensuring procedures and risk are managed.
- Ensuring promotional marketing activity is used to best effect and is in adherence with company branding and store guidelines.
- People management, including induction training, coaching, rostering, team encouragement and motivation.
Various positions
Standard Bank
04.1994 - 01.2010
- Data capturing and processing clerk
- Unpaids clerk
- Reconciliation Officer
- Check clerk of processing team
- Call centre customer service consultant
- Corporate and Investment banking - Account Facilitator
- Customer service consultant
- Foreign exchange consultant
Education
Matriculation -
Eastwood Secondary School
01-1992
Skills
- Customer centric
- A strong track record of delivery in the areas of key responsibility
- Understanding retail sales culture
- Process and procedure capabilities
- Understanding of risk in a retail and financial services environment
- Ability to identify conflict and resolve it constructively
- Experience in leading small to medium size teams, the ability to manage strong relationships, developing trust and credibility with customers, partners, peers, teams, internal and stakeholders
Certification
Academy of Learning
Timeline
Covid 19 Contact Centre
Life EMS
07.2020 - 03.2022
Team Manager (17 subordinates)
Travelex
03.2017 - 08.2020
Sales Consultant/ Team Leader (6 subordinates)
Travelex
02.2011 - 02.2017
Various positions
Standard Bank
04.1994 - 01.2010
Matriculation -
Eastwood Secondary School